Timely OSS industry news since 2002.
Avaya Unified Messaging with the Inclusion of Avaya one-X® Speech to standardize using Nuance Mobile Speech Solutions
Nuance Communications, Inc. announced that Avaya Inc. systems and services, has selected speech solutions from Nuance to enhance the employee productivity and collaboration options of its unified communications offering. [Read more…]
INSPIRATIONcompact Honored for Outstanding Innovation
INSPIRATIONcompact received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions (CIS) magazine®, as announced today by ASC. The CIS magazine has been the leading publication covering CRM, call centers, and teleservices since 1982. [Read more…]
Cypress Communications’ hosted VoIP and unified communications solution recognized for outstanding innovation
Technology Marketing Corporation’s (TMC®) Unified Communications magazine named Cypress Communications’ C4 IP solution 2007 Product of the Year. Being an enterprise-class hosted VoIP and unified communications solution, C4 IP features integrated voice/data access, desktop phones, softphones and cutting-edge multimedia applications. Some of multimedia applications include unified messaging, Microsoft® Outlook integration, collaboration, real-time presence, chat, as well as audio, video and Web conferencing. The functionality of this innovative unified communications is backed with LAN/WAN management, a 24/7 fully redundant national VoIP network and high-touch customer service. [Read more…]
VantagePoint Staffing Solutions, a recruiting, staffing and human resource consulting company, has selected hosted VoIP from Cypress Communications as its communications solution. VantagePoint selected the Cypress Communications solution because of the inherent remote office, mobility and business continuity features. Cypress Communications markets its hosted VoIP solution as C4 IP because of the product’s ability to help users connect, communicate, collaborate and continue. [Read more…]
Sisteer, an expert provider and integrator of rating and billing services for fixed and mobile telecommunications, has chosen Highdeal’s software suite for integration to its own eBilling solution. This collaboration has already had major success with the solution being selected by Virgin Mobile, a leading mobile virtual network operator (MVNO). [Read more…]
Telrad Networks, a veteran developer of carrier-grade telecommunications equipment, has released the Commatch 1000 series of VoIP customer premises equipment (CPE) as part of its offering for Voice over WiMAX. [Read more…]
FTS (LSE: FTS), a global provider of Business Control, Billing and CRM solutions for service providers, has successfully completed the installation and implementation of Leap™ Billing, a comprehensive end-to-end billing and customer care solution, at Cameroon Telecommunications (Camtel). [Read more…]
Sigma Systems (www.sigma-systems.com), a premier provider and leader in the design, development and deployment of OSS service management solutions and Xener Systems, Inc., (www.xener.com), a key provider of Next Generation Networks, of Seoul, Korea, have signed a strategic alliance to accelerate and collaborate on voice over IP (VoIP) solutions in Korea and Asia Pacific. [Read more…]
Europe’s largest hosted contact centre provider, NewVoiceMedia, has launched a safe payment service within its telephony infrastructure that will allow contact centres to comply with the new industry regulations that are coming into force in December. [Read more…]
Primal Solutions (OTCBB: PSOL), a leading provider of IP transaction management platforms used in delivering carrier-grade charging and settlement management solutions, has received a 2007 Internet Telephony Excellence Award for its IP Correlytics™ platform with Commercial VoIP SolutionPAK™ module. Primal was one of 54 companies recognized by Internet Telephony magazine for delivering exceptional VoIP/IP telephony solutions that benefit their customers. [Read more…]
Sigma Systems, www.sigma-systems.com, a premier provider and leader in the design, development and deployment of OSS service management solutions, has announced that Cogeco Cable has selected and deployed Sigma’s Residential Voice Service Package and services to deliver SIP-based VoIP services across its Ontario region. [Read more…]
Sigma Systems, www.sigma-systems.com, a premier provider and leader in the design, development and deployment of OSS service management solutions, has told OSS News Review that Cogeco Cable has selected and deployed Sigma’s Residential Voice Service Package and services to deliver SIP-based VoIP services across its Ontario region. [Read more…]
CustomCall Data Systems, a leading provider of billing, OSS and business process management solutions for telecommunications service providers, announced that New Global Telecom (NGT), the nation’s leading provider of wholesale hosted and trunk-based VoIP solutions, will use CustomCall’s Webtop BPM solution to provide secure, end-to-end bill processing and order management for their Private Label VoIP resellers. [Read more…]
ConneXon Telecom, the parent company of nationally recognized 911 provider, 911 Enable, has launched its NG-Connect solution to help Public Safety Answering Points (PSAPs) respond to the challenges of VoIP. [Read more…]
NetScout Systems, Inc. (NASDAQ: NTCT), the industry pacesetter for advanced network and service assurance solutions, has recentlly announced availability of nGenius® Analytics Version 1.2. With this release, nGenius Analytics now includes features designed to proactively monitor VoIP quality metrics, application response time increases, and application utilization decreases – all critical aspects to assuring services and reducing Mean Time to Restore (MTTR) on today’s converged networks. [Read more…]
NewVoiceMedia, one of Europe’s leading Hosted Telephony Service providers, has launched ContactWorld, a next-generation platform for voice applications. The solution has been designed to help companies introduce Individual Caller Treatment (ICT), a new personalised service that can turn any contact centre into a highly-focussed, precision marketing tool. [Read more…]
NetCracker Technology has recently announced that UPC, Europe’s largest cable operator, has selected NetCracker’s Service and Network Provisioning solution to be used for network and service management across its 8-country corporate footprint. UPC Broadband, the second largest cable operator in the world, has approximately 10 million subscribers, and is one of Europe’s most innovative broadband communications companies. They provide video, broadband, and high-speed Internet access, as well as traditional, VoIP, and mobile telephony services to their residential and business customers. [Read more…]
ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, has realigned and renewed their focus on North America by opening a central headquarters in Mahwah, New Jersey, and staffing it with new management, technical experts and support personnel. [Read more…]
911 Enable, a division of Connexon Telecom Inc., has established a strategic partnership with eTelemetry, Inc., to provide a total asset tracking and e911 compliant solution for VoIP phone installations. 911 Enable is a nationally recognized 9-1-1 service provider that offers award winning solutions interconnecting IP phones with the existing emergency service network. 911 Enable delivers coverage in both the US and Canada with solutions that are FCC, CRTC and NENA compliant. [Read more…]
Tangoe, Inc. a leading provider of Telecom Expense Management (TEM) solutions and TRAQ Wireless, Inc., a leading provider of Mobile Lifecycle Management Solutions, have completed a merger of the two companies. Operating under the name Tangoe, Inc., the new organization provides technology-based software and service solutions that enable global organizations to procure, manage, and control their voice, data, and wireless communications resources. [Read more…]