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VOSS Unveils Enhanced Dial Plan Integration Between Microsoft Teams Phone System and Cisco Call Manager

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VOSS Solutions, the leading provider of digital workplace management technology, announced the general availability of VOSS Automate 21.3. This latest generation of automation management technology from VOSS comprises a wealth of value-added features, with a specific focus on Cisco Call Manager and Microsoft Teams Phone System integration. [Read more…]

VOSS Challenges Large Enterprise Market to Give Microsoft Teams a Voice with New Migration Offering

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VOSS Solutions, the leading provider of digital workplace management technology, has unveiled a package to enable large enterprises to harness the full power of their Microsoft stack. By transitioning from traditional telephony services to Microsoft Teams enterprise voice, organizations benefit from a fully immersive digital workplace experience underpinned by the Microsoft suite. [Read more…]

VOSS Solutions Releases Version 21 of its Digital Workplace Management Technology

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This week, VOSS Solutions, leading provider of digital workplace management technology, announced the general availability of VOSS-4-UC V21.

VOSS-4-UC is the world’s most advanced UC automation platform, offering a single point of management and integration for the digital workplace ecosystem. Since the pandemic changed the shape of enterprise communications and collaboration, organizations have turned to VOSS for its automation and orchestration expertise to support hybrid and remote workers, to ensure high levels of user adoption, collaboration, and productivity, and to manage spiraling costs.

VOSS has responded to these evolving and demanding requirements for digital workplace management with VOSS-4-UC Version 21. V21 is a significant release for VOSS that is packed with many new features and enhancements, a few of which are highlighted here:

New and Improved Administration Portal

Included in this release is a refresh of the administration portal, built using the latest web technologies. The update is designed to further improve the great user experience and intuitiveness of the interface making it even more effective in helping administrators streamline the management of their organization’s digital workplace.

VOSS admin panel

Rich Management Across More Services

VOSS recognizes that organizations typically have more than one vendor fulfilling their digital workplace requirements, so multi-vendor and vendor transition support is fundamental to its work. In V21, VOSS further refined its support to manage any mix of vendors, on-premises or in the cloud, as well as transition users between services. Whether the multi-vendor setup is an end state design or for a transition period, VOSS-4-UC enables the solution to be managed in the same easy-to-use single pane of glass.

In terms of vendors and solutions, this release saw VOSS extend its support for Microsoft and Microsoft Teams specifically. This provides VOSS customers additional capabilities when managing their Microsoft tenants such as:

  • Management for existing Microsoft tenants can be taken over by simply overbuilding the existing user and service data into VOSS-4-UC. Once a tenant is under management, a number audit can be performed to update the local number inventory and keep track of which numbers are used by users and services, such as auto attendants and call queues.
  • Administrators can also configure rules to enable flow-through provisioning or zero-touch provisioning, to automatically apply a profile to users when they are discovered by VOSS-4-UC for the first time.
  • Flexible onboarding and offboarding workflows provide simplicity for administrators or the perfect interface for quick and simple integration to external systems, such as ticketing systems, to tie into wider business processes.
  • Management capabilities for call queues and auto attendants as well as associated resource users.

These capabilities provide simplicity and automation to handle the heavy lifting for a range of day-to-day tasks, allowing engineers to focus on higher value work.

Another solution focus area in V21 extends VOSS’ Webex Teams management by adding support for configuring calling and calling behavior settings for users in Control Hub. Workspaces can also be configured, and VOSS-4-UC will orchestrate the process of generating an activation code to register a room or video endpoint (device).

This release also introduced our support for Pexip conferencing management further expanding VOSS’ support for best of breed solutions. The capability enables administrators to configure VMRs as standalone entities or integrated as part of the comprehensive service management for users.

Managing Complexity

As part of VOSS’ goal to reduce complexity for its customers, V21 sees some major improvements to number management. VOSS’ number audit tool has been updated to work across all supported vendors and across many different types of users, devices and services, to create a local inventory that is up to date and accurately reflects what is allocated when overlaying an existing estate. VOSS has introduced some additional tracking states for numbers such as cooling (used when users are removed and numbers are kept from being reallocated immediately) and reserved (used to exclude numbers from being allocated).

Finally, an improved view of the inventory within the new admin portal, enables admin users to easily see what is happening in their respective inventories.

Platform Agility and Resource Optimization

In V21, VOSS has introduced some exciting new changes that impact platform agility and resource optimization. It is now possible to deploy VOSS-4-UC using a new modular cluster architecture, which enables organizations to run the core application and database on separate virtual machines (VMs) instead of on the same VM (as is done in the previous VOSS-4-UC versions). This provides customers more options to tune the system to meet their specific performance or scale needs providing more efficient use of allocated resources.

To find out more about VOSS-4-UC V21, get in touch with VOSS via email [email protected]

VOSS Enables Combined Cisco and Microsoft Teams Collaboration and Enterprise Voice Solution for SFR Business

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Recently, VOSS Solutions, leading provider of digital workplace management technology announced that it has made a significant enhancement to SFR Business’ hosted Cisco Cloud through integration with Microsoft Teams to satisfy the increasing demand for integrated, best of breed, on-demand workplace collaboration tools. [Read more…]

BCX Bolsters its Managed Unified Communications Capability to Achieve Highly Agile Collaboration

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Tuesday September 1, 2020 – Reading, UK – Today, VOSS Solutions announced that BCX has become the latest company to migrate from Cisco Unified Communications Domain Manager (CUCDM) to VOSS-4-UC. Additionally, BCX have adopted the majority of the VOSS portfolio of UC management tools, including VOSS Assurance, and VOSS M2UC migration tools to transition their customers onto the upgraded platform in just 6 weeks. [Read more…]

VOSS Solutions Announces VOSS Phone Server

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VOSS Solutions has unveiled the latest edition to its product portfolio, VOSS Phone Server, designed to extend the lifetime and maximize the investment from existing assets, whilst reducing operating costs in large scale distributed telephony networks. [Read more…]

VOSS Extends Management of Avaya Aura UC and CC Enterprise Systems

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VOSS Solutions revealed that the company has extended its efficient management of Avaya systems to add integrated management of Microsoft Teams, from a single point of control. The solution addresses the growing requirement from enterprise organizations to take advantage of the market leading capabilities of Microsoft Teams, while continuing to benefit from their investment in existing Avaya systems. [Read more…]

VOSS Partners with AudioCodes

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VOSS Solutions recently announced a major enhancement to VOSS-4-UC that enables organizations to seamlessly integrate and manage Microsoft Teams and Cisco UC, through Microsoft Teams Direct Routing. In the solution, VOSS-4-UC simplifies the ownership, operations and management of a best-of-breed multi-vendor solution where both Cisco and Microsoft devices and applications are deployed. [Read more…]

VOSS-4-UC Version 19.1.1 Becomes Generally Available

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VOSS Solutions has announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation.

VOSS-4-UC v19.1.1 underpins VOSS’ focus on delivering additional out-of-the-box automation by adding support for Contact Center and Auto Attendant features, ongoing usability improvements, and support for new versions of UC applications. There have also been advancements made in VOSS-4-UC that give VOSS’ customers the ability to maximize value from their UC solutions and minimize operational costs, while meeting their evolving business needs. The latest product enhancements are driven by VOSS’ close relationships with a large and diverse customer base, and in combination with extensive in-house UC experience and skills.

Highlights include:

VOSS-4-UC automation extension

VOSS’ close collaboration with its customers has led to the introduction of automation into many new business and operational processes, to fuel customer efficiency and extend the applications supported with integrated out-of-the-box automation. For example, version 19.1.1 incorporates an extensive set of Contact Center agent and team management capabilities, and fully manages Auto Attendant across the VOSS-4-UC admin portals.

Integrated service management capabilities stretch to other business aspects of service delivery, such as billing, and role-based access control empowers business stakeholders to respond to change fast. These pre-integrated services harness the agility in VOSS-4-UC to automate tasks in virtually any external system. Key configuration tasks can be provided to business users, to drive behavior that meets specific business needs, including day-to-day tasks such as managing schedules and greetings.

Support for the latest UC application versions

VOSS-4-UC v19.1.1 supports the latest versions of UC applications, such as updated Microsoft Teams support and support for the latest Cisco 12.5 UC applications, including updated Webex Teams support. With VOSS-4-UC, customers can deliver the latest UC applications and capabilities to their user base quickly and efficiently.

Improved usability

VOSS has evolved and expanded its Business Admin Portal (BAP) interface to deliver an impressive user experience with an intuitive and easy-to-use interface. This improves efficiency while significantly lowering the barrier to use for many business tasks, especially for devolved administrators. The intuitive nature of BAP, along with the ability to tailor the interface to suit specific needs, greatly reduces training needs and enables a wide range of users to carry out role-based tasks. This empowers many areas of the business, while ensuring operational costs are minimized.