VOSS Solutions has acquired LayerX Technologies, a leading provider of advanced data analytics and monitoring software for networking and unified communications operators. [Read more…]

Recently, VOSS Solutions, leading provider of UC and collaboration automation technology, announced that Alpine Health Technologies has selected VOSS-4-UC for its operational management and VOSS Assurance & Analytics for performance management and reporting. [Read more…]

Recently, VOSS Solutions, leading provider of collaboration automation technology, announced the general availability of VOSS MaaS (Management as a Service). [Read more…]

Tuesday September 1, 2020 – Reading, UK – Today, VOSS Solutions announced that BCX has become the latest company to migrate from Cisco Unified Communications Domain Manager (CUCDM) to VOSS-4-UC. Additionally, BCX have adopted the majority of the VOSS portfolio of UC management tools, including VOSS Assurance, and VOSS M2UC migration tools to transition their customers onto the upgraded platform in just 6 weeks. [Read more…]

Richardson, TX, Thursday, July 30, 2020 – Today, UC Today announced the winners of the 2020 UC Today Awards, and VOSS Solutions was crowned the winner in the Service Management category. [Read more…]

VOSS Solutions has been named as a UC Today 2020 Awards Finalist, in the Service Management category. [Read more…]

VOSS Solutions has unveiled the latest edition to its product portfolio, VOSS Phone Server, designed to extend the lifetime and maximize the investment from existing assets, whilst reducing operating costs in large scale distributed telephony networks. [Read more…]

VOSS Solutions announced that it is offering Avaya ENGAGE visitors the opportunity to sign up for an exclusive fast start workshop to modernize and improve the operations of their UC environments that include an Avaya solution. [Read more…]

VOSS Solutions revealed that the company has extended its efficient management of Avaya systems to add integrated management of Microsoft Teams, from a single point of control. The solution addresses the growing requirement from enterprise organizations to take advantage of the market leading capabilities of Microsoft Teams, while continuing to benefit from their investment in existing Avaya systems. [Read more…]

VOSS has signed a partnership agreement with Datamavic to provide advanced UC management solutions to small and medium sized organizations (SME) across Australia and New Zealand. [Read more…]

VOSS Solutions has announced that FlexITy has become the latest customer to take VOSS-4-UC, the world’s most advanced UC management platform [Read more…]

VOSS Solutions recently announced a major enhancement to VOSS-4-UC that enables organizations to seamlessly integrate and manage Microsoft Teams and Cisco UC, through Microsoft Teams Direct Routing. In the solution, VOSS-4-UC simplifies the ownership, operations and management of a best-of-breed multi-vendor solution where both Cisco and Microsoft devices and applications are deployed. [Read more…]

VOSS Solutions has told OSS News Review that Axians has followed the VOSS H.O.M.E program to transition its UC management from CUCDM to VOSS-4-UC. [Read more…]

VOSS Solutions has announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation.

VOSS-4-UC v19.1.1 underpins VOSS’ focus on delivering additional out-of-the-box automation by adding support for Contact Center and Auto Attendant features, ongoing usability improvements, and support for new versions of UC applications. There have also been advancements made in VOSS-4-UC that give VOSS’ customers the ability to maximize value from their UC solutions and minimize operational costs, while meeting their evolving business needs. The latest product enhancements are driven by VOSS’ close relationships with a large and diverse customer base, and in combination with extensive in-house UC experience and skills.

Highlights include:

VOSS-4-UC automation extension

VOSS’ close collaboration with its customers has led to the introduction of automation into many new business and operational processes, to fuel customer efficiency and extend the applications supported with integrated out-of-the-box automation. For example, version 19.1.1 incorporates an extensive set of Contact Center agent and team management capabilities, and fully manages Auto Attendant across the VOSS-4-UC admin portals.

Integrated service management capabilities stretch to other business aspects of service delivery, such as billing, and role-based access control empowers business stakeholders to respond to change fast. These pre-integrated services harness the agility in VOSS-4-UC to automate tasks in virtually any external system. Key configuration tasks can be provided to business users, to drive behavior that meets specific business needs, including day-to-day tasks such as managing schedules and greetings.

Support for the latest UC application versions

VOSS-4-UC v19.1.1 supports the latest versions of UC applications, such as updated Microsoft Teams support and support for the latest Cisco 12.5 UC applications, including updated Webex Teams support. With VOSS-4-UC, customers can deliver the latest UC applications and capabilities to their user base quickly and efficiently.

Improved usability

VOSS has evolved and expanded its Business Admin Portal (BAP) interface to deliver an impressive user experience with an intuitive and easy-to-use interface. This improves efficiency while significantly lowering the barrier to use for many business tasks, especially for devolved administrators. The intuitive nature of BAP, along with the ability to tailor the interface to suit specific needs, greatly reduces training needs and enables a wide range of users to carry out role-based tasks. This empowers many areas of the business, while ensuring operational costs are minimized.

Recently at Enterprise Connect, VOSS unveiled the latest version of VOSS-4-UC, the world’s most advanced UC management platform. [Read more…]

VOSS Solutions has recently announced its newest integration which consumes and actions service requests that originate from ServiceNow, into VOSS-4-UC. [Read more…]

VOSS Solutions recently announced that its Northbound Integration Module for VOSS-4-UC, which provides integration into billing, asset management and other northbound service management systems through a secure and near real-time RESTful API, has been deployed by a group of early adopter service providers. [Read more…]

Bucher + Suter has followed the VOSS H.O.M.E program to replace Cisco Unified Communications Domain Manager (CUCDM) with VOSS-4-UC. By creating a direct relationship with VOSS, Bucher + Suter will be able to operate a much more agile cloud communications platform, allowing the company to quickly respond to changes in market conditions. [Read more…]

PRESS RELEASE: VOSS Solutions issued guidance to Cisco HCS partners following Cisco’s announcement that Cisco UCDM (Unified Communications Domain Manager) will reach end of sale in February 2019. [Read more…]

Press Release–Today, VOSS Solutions announced that Node4 has become the latest organisation to go live on the VOSS-4-UC management platform. [Read more…]