VOSS Solutions has done it again. For the sixth year in a row, the digital workplace management provider has been named a finalist at the UC Awards. This year, the company is vying for top honors in not just one, but two major categories—Best Service Management Platform and Best Workplace Management Tool. [Read more…]

In a move set to revolutionize the landscape of digital workplace management, VOSS Solutions, the industry leader in digital workplace management technology, has introduced a powerful new suite of analytic capabilities. These capabilities promise to empower organizations to streamline resource utilization and take command of expenses within their Unified Communications (UC) and collaboration networks. [Read more…]

In a momentous celebration, VOSS Solutions, the renowned provider of digital workplace management technology, marks its 20th anniversary as a pioneer in the digital workplace management market. [Read more…]

Today, VOSS Solutions, the award-winning provider of digital workplace management technology shared findings from a recent Metrigy report, entitled: “The Real-World Benefits of UC Management Tools”.

The report, authored by Irwin Lazar, President and Principal Analyst at Metrigy, analyzed data from Metrigy’s Workplace Collaboration: 2023-2024 Global Study of 440 end-user organizations. It explains that IT leaders face ever-increasing UC complexity and consequently, ever-rising costs. Lazar cites many contributing factors, including the move from on-premises to cloud, the need to support hybrid working, the drive for voice and video to be integrated into desktop and mobile devices, and the desire to offer staff multi-vendor UC tools.

The study investigates the use of third-party specialty UC management tools, and how they deliver real-world benefits by increasing visibility into voice and video performance by enabling the rationalization of multiple UC operational teams into a single team. They achieve this by utilizing a single management tool across multiple UC platforms and by delivering higher levels of automation and self-service. This reduces time and costs associated with day-to-day platform management tasks.

Metrigy advises that IT leaders should take a proactive approach to managing their UC applications and services and should opt for management tools that support both UC automation management and UC performance management, which are both multi-vendor centric and can cover the entire UC stack. By doing so, organizations will be able to mix and match technologies to deliver the most business value while minimizing operating costs and managing complexity.

The report explains that UC management tool providers vary in their capabilities, with some only offering performance management and hence visibility into the underlying data network , some offering only provisioning and administrative management. A table is included to compare third party UC management tools, showing VOSS as the only vendor to offer both automation and performance management, overarching multi-vendor UC tools from Avaya, Cisco, Microsoft, and Zoom, and across both UC and contact center estates.

As a conclusion, the report lays out some key findings, advising IT leaders to:

Deploy specialty third-party administrative, performance, and network management tools that deliver unified visibility into performance of multiple applications
Consider tools that unify administration, performance, and network management and that support AI for automation, fault isolation, and recovery
Integrate management tools into IT service management, employee onboarding, identity management, and other platforms to reduce operational overhead
Ensure that management tools support not only UC applications, but also underlying network services as well as PSTN connectivity

To learn more about how VOSS can support an organization’s UC automation and UC performance management requirements, please email [email protected].

VOSS Solutions, the leading provider of digital workplace management technology, announced the general availability of VOSS Automate 21.3. This latest generation of automation management technology from VOSS comprises a wealth of value-added features, with a specific focus on Cisco Call Manager and Microsoft Teams Phone System integration. [Read more…]

VOSS Solutions, the leading provider of digital workplace management technology, has unveiled a package to enable large enterprises to harness the full power of their Microsoft stack. By transitioning from traditional telephony services to Microsoft Teams enterprise voice, organizations benefit from a fully immersive digital workplace experience underpinned by the Microsoft suite. [Read more…]