CustomCall Data Systems, a leading provider of billing, OSS and business process management solutions for telecommunications service providers, announced that New Global Telecom (NGT), the nation’s leading provider of wholesale hosted and trunk-based VoIP solutions, will use CustomCallâ€™s Webtop BPM solution to provide secure, end-to-end bill processing and order management for their Private Label VoIP resellers.
NGTâ€™s Private Label service targets VARs, ASPs, ISPs, Systems integrators, retailers and other non-traditional telecom providers with a highly-scalable, simple to implement solution for adding hosted or trunk-based VoIP solutions to their service offerings.
According to John Guillaume, senior vice president of sales and marketing at NGT, â€œWe chose CustomCall for their combination of billing expertise, product functionality and customer responsiveness. With CustomCallâ€™s Webtop BPM, our private label VoIP resellers can simply and securely manage their billing, order management and customer lifecycle activities.â€
â€œWe are very pleased that the bill processing and order management for NGTâ€™s Private Label VoIP service will be powered by CustomCall,â€ said Frank Peregrine, CEO and co-founder of CustomCall Data Systems. â€œThe combination of Webtop BPM with NGTâ€™s network and managed services creates a secure, scaleable platform for service providers of all sizes and business models who can now quickly launch, manage and bill VoIP-based services.â€
Webtop BPM is CustomCallâ€™s web-based and workflow enabled billing and order management solution that offers flow-through provisioning to NGTâ€™s platform. Webtop BPM is a hosted service that incorporates bill processing, order entry and intelligent workflow for standardizing core business processes such as collections, credit scoring, customer adds and changes and support services. Webtop BPM is designed for VoIP service providers, telco, cable, wireless companies and ISPs.
About CustomCall Data Systems
CustomCall Data Systems, Inc, founded in 1993, offers billing, OSS and business process management solutions for telecommunications service providers. CustomCall services CLECs, ISPs, VoIP service providers, wireless, cable and long distance companies and network wholesalers. All rely on our secure, scalable billing and OSS solutions, proven reliability and industry leading support. To find out more call 608-274-3009 or visit www.customcall.com.
About New Global Telecom
New Global Telecom, Inc. is the leading provider of wholesale hosted and trunk-based VoIP solutions in the United States . The company delivers VoIP services to carriers and Service Providers, including CLECs, MSOs, ISPs, ASPs, VARs and VoIP-centric companies. NGTâ€™s Wholesale and Private Label services deliver a highly effective, comprehensive solution to address residential and SMB needs. NGTâ€™s Network Performance Platform is a cornerstone of the service suites, and is an industry-leading network approach to delivering predictable end-user quality. The product suites include a complete range of telephony features, a nationwide footprint, and a robust feature-set designed to increase SMB productivity. For more information, please visit www.ngt.com.