Operations support systems (OSS) run the network; business support systems (BSS) run the customer relationship and the money. For most of their history these were separate, heavily customized stacks. OSS/BSS transformation is the long-running effort to replace them with modular, automated platforms that can support new services in weeks rather than years.
What This Coverage Includes
This hub tracks digital BSS replacements, migrations to cloud-native and software-as-a-service (SaaS) OSS and BSS, and the adoption of open APIs and reference architectures published by TM Forum, the industry association that maintains frameworks such as eTOM and the Open Digital Architecture. It also covers automation, AI in operations, and the analyst and conference commentary that shapes how operators plan these programs. Our guide to operational support systems explains the underlying concepts.
Why It Matters to Operators
Transformation programs are among the largest IT investments a service provider makes, and they carry real execution risk. The vendor selections, migration milestones and lessons learned reported here are the evidence operators use to judge which approaches work.
Companies Most Often Covered
NetCracker · Comarch · Amdocs · Clarity · Comptel Corporation · Cerillion Technologies · Intec Billing · TM Forum · Subex · Cramer · Syndesis · Ericsson
Latest OSS/BSS Transformation News
- DE-CIX Climbs Into North America’s Top 3 as AI Data Flood Reshapes the Internet (May 15, 2026)
- DE-CIX Bets Big on AI Networking as Internet Infrastructure Race Heats Up (May 15, 2026)
- VOSS Pushes AI and Security Further With Its Biggest Platform Update Yet (January 6, 2026)
- VOSS and Virsae Join Forces, Promising a New Wave of AI-Fueled Collaboration Tech (December 2, 2025)
- Libya Steps Into the Future: Comarch and Makman Lead AI-Driven Telecom Shift (October 27, 2025)
- Cerillion Lands in Gartner’s 2025 Magic Quadrant for AI (September 2, 2025)
- Comarch and Makman Launch Bold Push for AI-Driven Telecom in Africa (June 26, 2025)
- Broadband Providers, Meet Your New Secret Weapon: Anritsu’s AI Fixes the Problem Before You Know It Exists (June 10, 2025)
- Google Cloud Partners with Infovista to Cut Costs and Complexity in Wireless Network Planning (March 20, 2025)
- How Wi-Fi 7 and AI Are Transforming Internet Speeds and Connectivity for 2025 (January 6, 2025)
- Inside the OSS/BSS Revolution: Growth, Challenges, and the Future of Telecom (December 9, 2024)
- Revolutionizing Telecom: Cerillion Unleashes Game-Changing Self Service Module in Latest BSS/OSS Suite Update (November 4, 2024)
- 80% of US Internet Exchanges Go Data Center Neutral: What It Means for AI, Cloud, and IoT Expansion (October 10, 2024)
- Nokia’s deployments with the world’s largest IXPs reflects push for scale, reliability and automation (September 30, 2024)
- Comarch Partners with du for Cutting-Edge OSS Transformation in UAE (July 25, 2024)
- Telco Titans Transformed: Subex’s Landmark Survey Reveals the Power of AI in Telecom (April 25, 2024)
- Revolutionizing the Future: VIAVI Launches Pioneering 6G and AI Technologies to Reshape Wireless Communication (April 25, 2024)
- Optiva and GDi Announce Strategic Partnership to Deliver Integrated BSS and OSS Solutions (April 25, 2024)
- Rimes Unveils Cutting-Edge AI Lab to Revolutionize Client Experience (November 29, 2023)
- VIAVI Unveils TM500 Cloud for O-RAN Testing at MWC Shanghai (July 14, 2023)
- Móvil Éxito Selects Optiva for SaaS-Based BSS Modernization on Google Cloud Platform (June 9, 2023)
- New Zealand’s Nova Energy Launches New MVNO Service on Optiva BSS Cloud Platform (May 18, 2023)
- Comarch Achieves Gold Status for TM Forum Open API Conformance Certification (April 18, 2023)
- VOSS Introduces PSTN Automation for Cloud Calling (April 18, 2023)
- AT&T Mexico Transforms its Technology Strategy with Oracle Cloud Infrastructure (March 1, 2023)
- Intent-based automation – the game changer that unlocks the true value of 5G (June 1, 2022)
- Comviva achieves Platinum Badge for Open API Conformation from TM Forum (May 10, 2022)
- Comarch OSS Supports Orange Poland FTTH Roll-out and Operations (March 30, 2022)
- Infovista Launches Ativa for Cloud-Native Automated Assurance and Operations (March 1, 2022)
- Cerillion Named in Two Gartner Market Guide for Telecoms BSS OSS Solutions reports (February 21, 2022)
Browse all 334 OSS/BSS Transformation articles in the archive