NEC Corporation has agreed to acquire Convergys Corporation’s Information Management (IM) business, which is recognized for its industry-leading record of delivering Business Support Systems (BSS) transformations to communications service providers around the world. The transaction is valued at $449 million US and covers all of IM’s business, including Smart Revenue Solutions, across different verticals, including communications, utilities, and logistics.

The acquisition underscores NEC Corporation’s long-standing commitment to offering innovative solutions to the communications industry, enabling service providers to transform their business and successfully compete in a rapidly changing environment. The IM business has enabled service providers around the world to transform their BSS environment and create the foundation for next-generation billing, customer care, and revenue management.

Following the acquisition, the IM business and organization will be integrated into NetCracker Technology Corporation, a subsidiary of NEC. NetCracker will be responsible for all business operations of the combined entity. With this acquisition, NetCracker will add key BSS expertise, software, and services to its market-leading Telecom Operations and Management Solutions (TOMS) suite. The combination of IM’s BSS products and NetCracker’s TOMS solutions will create a compelling end-to-end portfolio that will bring experience and innovation to service providers and other industry verticals — whether they access BSS/OSS solutions through the cloud, as a managed service, or as an on-premise system. [Read more…]

Convergys Corporation (NYSE: CVG) announced at Mobile World Congress 2012 the launch of the latest version of its Rating & Billing Manager. Together with Active Mediation this new version provides standards-based real-time policy control that links the network interface to billing and charging. In addition, the new solution brings real-time promotion capabilities to proactively identify up-sell opportunities and reduce churn. Rating & Billing Manager is part of Convergys’ Smart Suite of products, which enable communications operators to have tight control on customer data usage that is personalized to individual preferences, charging and usage history. [Read more…]

Convergys Corporation (NYSE: CVG) announced at Mobile World Congress 2012 the worldwide availability of its latest release of Convergys CRM, powered by Microsoft Dynamics CRM 2011. Convergys CRM 2.0, part of the Convergys Smart Suite, will allow communication and utilities providers to transform their business with a comprehensive Business Support System (BSS) that improves the billing processes, customer service, and time-to-market for new revenue-generating services. [Read more…]

Convergys Corporation (NYSE: CVG) announced recently that Colombia’s UNE, which offers integrated IP telephony, mobile, broadband, voice, video and other telecommunication services to residential and business customers, has selected Convergys to support its innovative 4G services in real-time. Convergys will provide managed services for its real-time, convergent platform at UNE. [Read more…]

Convergys Corporation (NYSE: CVG) announced today that Cincinnati Bell (NYSE: CBB), one of the United State’s most respected and best performing local exchange and wireless providers, has extended its billing and customer care support contract with Convergys through 2014.
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Convergys Corporation (NYSE: CVG) announced recently that it has signed a new group-wide Framework Agreement with E.ON IT. E.ON IT GmbH is the IT function of E.ON AG, one of the largest private power and gas companies in the world. The agreement will enable E.ON IT to leverage within E.ON the full portfolio of Convergys solutions, driving enhanced customer experiences. [Read more…]

Convergys Corporation (NYSE: CVG), one of the largest agent-assisted customer service companies in the world, announced recently that it has been positioned by Gartner, Inc., in the Leaders quadrant of the 2011 Magic Quadrant for worldwide customer management (CM) contact center business process outsourcing services, released on December 19, 2011. [Read more…]

New research from customer relationship management leader *Convergys Corporation* (NYSE: CVG) reveals that while U.S. consumers still call agents their “go to” resource for customer service, the growing popularity of live Web chat, email, text messaging, self-service Web sites, social media and other new care options is fueling demand for the multichannel service experience. [Read more…]

New research from customer relationship management leader Convergys Corporation (NYSE: CVG) shows that while most consumers hold U.S. customer service in high regard, those who are dissatisfied with their service experiences are becoming increasingly vocal. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, and the largest private employer in the Philippines, has announced the appointment of Marife Zamora to Managing Director for Asia Pacific, Europe, Middle East, and Africa for Convergys’ Customer Management business. Previously, Zamora served as the first country manager of the Philippines, and managed Convergys’ burgeoning presence in the Philippines from its first contact center in 2003 to its 17th contact center and 25,000 employees today. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced recently that Telekom Deutschland’s wireline subscribers have gone live on a state-of-the-art Convergys Smart Revenue Solution. Telekom Deutschland is the German operating company of Deutsche Telekom AG and has approximately 25 million fixed net subscribers. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, recently announced that Orange Austria, the third largest mobile network provider in Austria with 2.2 million subscribers, has gone live with Convergys’ Smart BSS Solutions, meeting an EU mandated timeline. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has told OSS News Review that Technology Marketing Corporation (TMC) has honored Convergys with two Awards of Excellence from Customer Interaction Solutions Magazine, the leading publication in CRM, call centers, and teleservices since 1982. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that NewWave Communications, a leading regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice [R] IP Contact Center (IPCC). [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of a platform-independent On-Demand Voice Authentication solution. Convergys clients and non-Convergys clients can easily implement this solution by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Time Warner Cable Inc. (NYSE: TWC), a leading national cable television company, has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance over the past decade, including convergent billing solutions. The company will continue to use Convergys’ customer solutions to drive a superior customer experience. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that IP Integration, a leading UK systems integrator, has entered into a partnership to resell Convergys’ award-winning Interactive Voice Response (IVR) voice portal and speech automation solutions to the UK contact center marketplace. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of Product Control Manager 2.0 within its BSS/OSS solution portfolio. This new version of Product Control Manager includes innovative new features that provide enhanced support for product change management, dynamic data modeling, and real-time integration with external systems. [Read more…]

At the Billing and OSS World Conference and Expo in Las Vegas this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on the importance of integrating product and service catalogs with billing and fulfillment systems to deliver a superior service experience. Conference attendees can visit Convergys at booth 1206 during exhibit hours over the three-day conference (April 14 – 16) and attend a Convergys panel discussion on April 14. [Read more…]

At CTIA Wireless 2009 this week in Las Vegas, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on the importance of proactive customer care to reduce “early life churn” with regards to growing consumer and business adoption of mobile data usage. [Read more…]