HP (NYSE: HPQ) and Alcatel-Lucent (Euronext Paris and NYSE: ALU) have signed a relationship agreement establishing both parties’ intent to form a 10-year global alliance to help customers leverage the convergence of telecommunication and IT. [Read more…]
Alcatel-Lucent Selected by Shentel to Upgrade Network for Wireless Broadband Services
CDMA2000 1xEV-DO Revision A technology and IP backhaul solution is included in deployment
Shenandoah Telecommunications Company (Shentel) and Alcatel-Lucent announced an agreement today valued at more than USD $30 million for equipment, services and software to upgrade Shenandoah Personal Communications Company’s network in Virginia, West Virginia, [Read more…]
Nuance Teamed With Genesys Will Deliver World-Class, On-Demand Self Service Solutions for Enterprises
An Extension of Nuance’s On Demand Network Will be Offered as Genesys Voice Platform by the New Partnership
Nuance Communications, Inc. announced a partnership with Genesys Telecommunications Laboratories to integrate the Genesys Voice Platform (GVP) into Nuance’s industry-leading On Demand Network.
Through this relationship, enterprises can gain access to the leading Genesys Voice Platform in a highly scalable and reliable hosted call center solution that enables their consumers to effortlessly get help, make purchases and save time. As part of the agreement between the companies, Nuance will combine the power of the Nuance On Demand carrier-grade VoiceXML hosting network with the Genesys Voice Platform as one of its preferred partners for delivering state-of-the-art self service interactions in a secure hosted environment. [Read more…]
Nuance Enterprise Services Has Full Range of Services Available to Optimize Customer Interaction Solutions
Genesys Gold Partner Certification Awarded to Nuance
A milestone in the delivery of high-quality customer care was achieved by Nuance Communications, Inc. and Genesys Telecommunications Laboratories, as Genesys announced that Nuance has been recognized for their recertification as a Gold GVP Certified Partner. [Read more…]
Subex’s Fraud Management Solution Selected by Leading Polish Service Provider to Protect its Next Generation Services
Subex Limited’s NikiraÔ Fraud Management system is being implemented by a leading mobile communications provider in Poland.
With a user base of over 11 million GSM, 3G and mobile IP access customers, the service provider was looking to implement a different Fraud Management system in order to support its fast-growing customer base and meet the requirements of emerging next-generation IP and content services. [Read more…]
LHS and Alcatel-Lucent Launch New Convergent Billing and Customer Care Solution
LHS, a leading provider of telecom billing and customer care systems and Alcatel-Lucent, has recently announced a fully integrated prepaid and postpaid convergent billing system for present and next-generation voice, data and multimedia services. Alcatel-Lucent will offer the solution to all of its existing customers and new customers to support their transformation to prepaid and postpaid convergence. This solution becomes a major component of Alcatel-Lucentâ€™s customer care and billing portfolio, and adds particular value to customers in emerging markets. [Read more…]