VantagePoint Staffing Solutions, a recruiting, staffing and human resource consulting company, has selected hosted VoIP from Cypress Communications as its communications solution. VantagePoint selected the Cypress Communications solution because of the inherent remote office, mobility and business continuity features. Cypress Communications markets its hosted VoIP solution as C4 IP because of the product’s ability to help users connect, communicate, collaborate and continue.
“C4 IP will give us the flexibility and mobility we need to continue delivering superior service and world-class support for our rapidly growing client base without the need to add traditional “brick and mortar” offices,” stated Nancy Wright Whatley, chief executive officer at VantagePoint. “With C4 IP, we can embrace a virtual business model with all of its inherent benefits, but communicate as if we are in the same building. This type of communications approach will help us be more productive and responsive to our clients and enables us to meet our business goals much more quickly.”
VantagePoint recruiters understand the need to be accessible and spend a substantial amount of their time working on the go and remotely to meet candidates. Recruiters juggle between their office and cell phones, PDAs, voicemails and emails, a cumbersome process with the company’s previous PBX system. Recruiters couldn’t even listen to voicemail messages while they were out of their office.
However, C4 IP from Cypress Communications solves VantagePoint’s mobility issues. As an award-winning unified communications solution, C4 IP includes Microsoft Outlook® integration. Voicemails are delivered as emails, and toolbar features allow recruiters to use any phone as their business phone. And it’s all seamless to VantagePoint clients who continue to reach recruiters using the same phone numbers.
“When we began working with VantagePoint, their concerns about twenty-four hour communications availability, timely service and quality support were readily apparent,” said Frank Grillo, executive vice president of marketing at Cypress Communications. “And with C4 IP’s network diversity, geographic and switch redundancy, customized WAN failover options and 24/7/365 support, VantagePoint can be assured of service availability.”
Construction used to interrupt VantagePoint’s old premises-based phone service. For example, if the cable that handled voice services for the complex was cut, VantagePoint was out of service. And when VantagePoint’s previous provider—a worldwide telecommunications company—was unresponsive, VantagePoint was unable to conduct business for days at a time.
C4 IP is a dynamic hosted VoIP solution, allowing users to proactively transfer communications to another location or a cell phone—a necessary requirement for effective business continuity preparation. It doesn’t matter if the organization undergoes something catastrophic like a disaster or a relatively simple power outage; communications for the entire organization can be moved using any Internet connection, keeping employees and clients communicating, business as usual.
With C4 IP, employees can work from home, an enterprise can move to another location or even another city, and all employees can continue making and receiving calls. The C4 IP Web portal and remote access tools enable users to communicate using any PC, not just their work-issued laptop or computer. Coworkers who are scattered among various physical locations can easily collaborate in the same “virtual room” with audio and Web conferencing tools, chat, video calling and real-time presence.
As a complete Communications as a Service solution, C4 IP integrates a broad range of traditional calling features with unified communications functionality—real-time presence, Find-Me-Follow-Me call routing, click-to-call, unified messaging and collaboration tools such as file and whiteboard sharing, chat and audio, video and web conferencing.
About VantagePoint Staffing Solutions
VantagePoint Staffing Solutions, Inc. is a staffing, recruiting, and human resource consulting company created by former managers from Georgia-Pacific. For nearly twenty years, the company has managed Georgia Pacific’s in-house staffing service, functioning as a significant dimension of Georgia Pacific’s overall workforce management strategy. Essentially, Georgia Pacific outsourced the hiring of non-exempt employees to VantagePoint. While supporting Georgia Pacific’s staffing needs, VantagePoint became the prototype for Turner Temps, Delta Staffing, and most recently Emory Temps. Today, VantagePoint provides direct hire placement, temporary-to-hire, and temporary staffing for administrative, clerical, customer service, call center, finance/accounting and IT talent. VantagePoint is a WBENC certified Women-owned Business Enterprise.
To learn more about VantagePoint, please visit the company’s website: www.vantagepointstaffing.com.
About Cypress Communications
Boasting a 20-year legacy and more than 6,500 customers coast-to-coast, Cypress provides Communications as a Service (CaaS) to small- and mid-sized enterprises. CaaS goes beyond traditional hosted VoIP offerings by delivering a fully managed unified communications solution. Comprehensive and flexible, the CaaS solution from Cypress includes integrated voice and data access, desktop phones, soft phones, local and long-distance voice services, voicemail, advanced collaboration tools and remote office functionality. From their computers, users can take advantage of productivity-enhancing applications such as real-time presence, desktop video, unified messaging, chat, file sharing, and Outlook integration. As a Deloitte Fast 50 and Fast 500 award recipient, Cypress Communications is also recognized as one of the fastest growing telecommunication companies in North America. Cypress is headquartered in Atlanta.