Unified communications (UC) brings voice, video, messaging and presence together for enterprise users. Behind the user-facing applications sits a significant operations problem: provisioning users, managing licenses, and keeping configurations consistent across Microsoft, Cisco and other platforms. That management layer is the part of the UC market OSS News Review covers.
What This Coverage Includes
This hub covers UC management and automation platforms, migrations between collaboration platforms such as Cisco Unified Communications Manager and Microsoft Teams, and voice over IP (VoIP) and session initiation protocol (SIP) services. It also covers contact center technology and telecom expense management (TEM), the discipline of auditing and controlling an enterprise’s communications spending.
Why It Matters
For large enterprises and the service providers that serve them, UC estates now span multiple vendors, clouds and regions. The cost and risk of managing them manually has made automation and governance a buying priority, and industry awards and analyst recognition in this segment are reported here regularly.
Companies Most Often Covered
VOSS Solutions · Convergys · Cypress Communications · NetCracker · HighDeal · VOIP Billing · Telephone Headsets · Sigma Systems · ASC Telecom · Plantronics · Intec Billing · Comptel Corporation
Latest Unified Communications News
- VOSS Shortlisted in Two Categories at the 2026 UC Awards (October 20, 2026)
- VOSS Pushes AI and Security Further With Its Biggest Platform Update Yet (January 6, 2026)
- VOSS and Virsae Join Forces, Promising a New Wave of AI-Fueled Collaboration Tech (December 2, 2025)
- VOSS Wins Big at 2025 UC Awards With Dual Honors (August 13, 2025)
- Six Straight Years: VOSS Earns Top Spot Among UC Innovators (July 30, 2025)
- VIAVI VALOR and Telecom Infra Project (TIP) Announce Strategic Collaboration to Advance Open RAN Testing Capabilities (July 25, 2024)
- VOSS Solutions: Lighting Up the Tech Scene Again! Megabuyte50 Awards Beckon for the Second Time (February 27, 2024)
- VOSS Shortlisted for Best Workforce Engagement Solution in the 2024 CX Awards (February 20, 2024)
- VOSS Cost Analytics Released (September 18, 2023)
- VOSS Marks 20th Anniversary Amidst Unprecedented Market Opportunity (August 1, 2023)
- VOSS Solutions Emerges as Finalist for Two Prestigious UC Awards (July 14, 2023)
- Critical comms collaboration unlocks Welsh Ambulance Service NHS Trust savings (June 9, 2023)
- Successful IT Leaders Take a Proactive Approach to Managing their UC Applications and Services (May 25, 2023)
- VOSS Appoints Christopher Martini to Lead Microsoft Strategy (April 25, 2023)
- VOSS Introduces PSTN Automation for Cloud Calling (April 18, 2023)
- VOSS Wins Megabuyte50 Best Performing Company Award (March 21, 2023)
- VOSS Unveils Enhanced Dial Plan Integration Between Microsoft Teams Phone System and Cisco Call Manager (April 26, 2022)
- MDX Technology hires Nigel Someck as global VP of Sales (March 1, 2022)
- VOSS Challenges Large Enterprise Market to Give Microsoft Teams a Voice with New Migration Offering (February 21, 2022)
- VOSS Hires New CMO Deborah Robertson (December 1, 2021)
- VOSS Solutions Releases Version 21 of its Digital Workplace Management Technology (November 19, 2021)
- VOSS Enables Combined Cisco and Microsoft Teams Collaboration and Enterprise Voice Solution for SFR Business (November 10, 2021)
- VOSS Solutions Acquires LayerX Technologies (September 20, 2021)
- Alpine Health Technologies Chooses VOSS for UC & Collaboration Operations and Performance Management (May 5, 2021)
- VOSS Announces General Availability of Management as a Service Offering – VOSS MaaS (April 16, 2021)
- BCX Bolsters its Managed Unified Communications Capability to Achieve Highly Agile Collaboration (September 1, 2020)
- VOSS Voted Best Service Management Provider (July 31, 2020)
- VOSS Selected UC Today 2020 Awards Finalist (July 27, 2020)
- VOSS Solutions Announces VOSS Phone Server (June 29, 2020)
- Avaya ENGAGE Visitors Offered VOSS Fast Start Workshop (February 3, 2020)
Browse all 239 Unified Communications and Collaboration articles in the archive