VOSS Solutions recently announced a major enhancement to VOSS-4-UC that enables organizations to seamlessly integrate and manage Microsoft Teams and Cisco UC, through Microsoft Teams Direct Routing. In the solution, VOSS-4-UC simplifies the ownership, operations and management of a best-of-breed multi-vendor solution where both Cisco and Microsoft devices and applications are deployed. [Read more…]

VOSS Solutions has told OSS News Review that Axians has followed the VOSS H.O.M.E program to transition its UC management from CUCDM to VOSS-4-UC. [Read more…]

VOSS Solutions has announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation.

VOSS-4-UC v19.1.1 underpins VOSS’ focus on delivering additional out-of-the-box automation by adding support for Contact Center and Auto Attendant features, ongoing usability improvements, and support for new versions of UC applications. There have also been advancements made in VOSS-4-UC that give VOSS’ customers the ability to maximize value from their UC solutions and minimize operational costs, while meeting their evolving business needs. The latest product enhancements are driven by VOSS’ close relationships with a large and diverse customer base, and in combination with extensive in-house UC experience and skills.

Highlights include:

VOSS-4-UC automation extension

VOSS’ close collaboration with its customers has led to the introduction of automation into many new business and operational processes, to fuel customer efficiency and extend the applications supported with integrated out-of-the-box automation. For example, version 19.1.1 incorporates an extensive set of Contact Center agent and team management capabilities, and fully manages Auto Attendant across the VOSS-4-UC admin portals.

Integrated service management capabilities stretch to other business aspects of service delivery, such as billing, and role-based access control empowers business stakeholders to respond to change fast. These pre-integrated services harness the agility in VOSS-4-UC to automate tasks in virtually any external system. Key configuration tasks can be provided to business users, to drive behavior that meets specific business needs, including day-to-day tasks such as managing schedules and greetings.

Support for the latest UC application versions

VOSS-4-UC v19.1.1 supports the latest versions of UC applications, such as updated Microsoft Teams support and support for the latest Cisco 12.5 UC applications, including updated Webex Teams support. With VOSS-4-UC, customers can deliver the latest UC applications and capabilities to their user base quickly and efficiently.

Improved usability

VOSS has evolved and expanded its Business Admin Portal (BAP) interface to deliver an impressive user experience with an intuitive and easy-to-use interface. This improves efficiency while significantly lowering the barrier to use for many business tasks, especially for devolved administrators. The intuitive nature of BAP, along with the ability to tailor the interface to suit specific needs, greatly reduces training needs and enables a wide range of users to carry out role-based tasks. This empowers many areas of the business, while ensuring operational costs are minimized.

Recently at Enterprise Connect, VOSS unveiled the latest version of VOSS-4-UC, the world’s most advanced UC management platform. [Read more…]

VOSS Solutions has recently announced its newest integration which consumes and actions service requests that originate from ServiceNow, into VOSS-4-UC. [Read more…]

VOSS Solutions recently announced that its Northbound Integration Module for VOSS-4-UC, which provides integration into billing, asset management and other northbound service management systems through a secure and near real-time RESTful API, has been deployed by a group of early adopter service providers. [Read more…]

Bucher + Suter has followed the VOSS H.O.M.E program to replace Cisco Unified Communications Domain Manager (CUCDM) with VOSS-4-UC. By creating a direct relationship with VOSS, Bucher + Suter will be able to operate a much more agile cloud communications platform, allowing the company to quickly respond to changes in market conditions. [Read more…]

PRESS RELEASE: VOSS Solutions issued guidance to Cisco HCS partners following Cisco’s announcement that Cisco UCDM (Unified Communications Domain Manager) will reach end of sale in February 2019. [Read more…]

Press Release–Today, VOSS Solutions announced that Node4 has become the latest organisation to go live on the VOSS-4-UC management platform. [Read more…]

Today, VOSS Solutions issued an update on the progress of the company’s H.O.M.E (HCS Open Management Evolution) program; an initiative that supports Cisco HCS partners as they transition from CUCDM (Cisco Unified Communications Domain Manager) to the more feature-rich VOSS-4-UC solution from VOSS. [Read more…]

Node4 has chosen VOSS Solutions UC management technology to manage its Cisco Hosted Collaboration Solution (HCS) Shared Architecture and Hybrid HCS-Spark environments – in addition to the management of its current Cisco HCSv11.5 platform. [Read more…]

The latest version of VOSS MiGR8-2-UC was recently announced as generally available. Highlights of the latest VOSS release include:

• A faster UC migration process unlocking time savings and labor costs
• More flexible rules engine empowering end users to manage their own migration projects
• Wider range of data source options
• Improved end user experience
• Faster

The latest MiGR8-2-UC from VOSS delivers massive performance improvements over previous versions. Faster migrations mean lower labor costs, less downtime, and shorter change freezes for end-users, and enable the customer to start managing the data on the new platform sooner: [Read more…]

VOSS Solutions has announced the general availability of VOSS-4-UC Contact Center; an integration between VOSS-4-UC and the contact center, enabling front and back office support from a single, highly intuitive administration portal. [Read more…]

VOSS Solutions, a leading multi-vendor unified communications (UC) management company, and BroadSource, leader in BroadSoft systems integration and software product development, announced a global partnership to develop a range of best-in-class automation solutions for Cisco’s BroadSoft platforms (BroadWorks and BroadCloud). [Read more…]

VOSS Solutions reported on the progress of the company’s H.O.M.E (HCS Open Management Evolution) program; an initiative that supports HCS partners as they transition from CUCDM (Cisco Unified Communications Domain Manager) to the more feature-rich VOSS-4-UC solution from VOSS. [Read more…]

Today, VOSS Solutions announced the launch of a series of podcasts entitled UC Inside Track, designed to deliver regular insight into the Microsoft UC market as an easy-to-consume audio file. [Read more…]

VOSS Solutions has told OSS News Review that its flagship product, VOSS-4-UC can now enable users for Microsoft Teams to optimize an organization’s Microsoft UC experience. [Read more…]

VOSS Solutions has announced the general availability of VOSS Analytics Version 5. [Read more…]

VOSS Solutions has unveiled its latest Shared Architecture innovations providing its most comprehensive end-to-end solution to date, for Cisco HCS partners. [Read more…]

VOSS Solutions, a Microsoft Certified Partner, has announced that the company is now recognized as a Skype Operations Framework Featured Partner. [Read more…]