Bucher + Suter has followed the VOSS H.O.M.E program to replace Cisco Unified Communications Domain Manager (CUCDM) with VOSS-4-UC. By creating a direct relationship with VOSS, Bucher + Suter will be able to operate a much more agile cloud communications platform, allowing the company to quickly respond to changes in market conditions.
Bucher +Suter AG (b+s) is a global provider of contact center and unified communications (UC) solutions and services, helping contact centers achieve their business goals across a wide range of industries. With corporate offices located in Switzerland, Germany and the USA, b+s is a value-added reseller and systems integrator for Cisco contact centers and collaboration solutions.
b+s first deployed HCS in 2016, offering Cisco collaboration applications to large enterprises from a cloud-based platform in a subscriber-based “as a service” model. b+s took the decision to deploy Shared Architecture from Cisco (Cisco HCS-SA), to enable the company to create a new UCaaS model for its reseller network, to target small and medium sized customers at a more affordable price. HCS-SA is innovative in that it shares a UC cluster with multiple tenants and allows end user onboarding to be automated, both of which lead to impressive operational savings. HCS-SA is designed to serve customers with less than 100 users, however nothing prevents it from serving larger customers as well.
b+s chose to transition the management of its entire cloud communications environment to VOSS-4-UC as it offers the quickest and most cost-effective way for b+s to onboard, provision and manage new customers, and it provides the b+s reseller network with cost-effective and easy-to-consume cloud communications solutions for customers of all sizes.
A key factor in choosing VOSS-4-UC was the VOSS Business Admin Portal, which is an easy-to-use interface that enables delegated administration and end user self-service, and provides much easier MACD administration. This empowers b+s to manage its cloud communications platform centrally, while offering decentralized, role-based access control to end customers, and to resellers and their end customers.
During the transition, VOSS automated the process of user provisioning for b+s, by synchronizing users and their UC services with data provided by the LDAP server. This meant that services such as Auto Move, Quick Add Subscriber, and entitlement profiles could be linked together to create zero-touch provisioning.