Anritsu has officially launched its Fixed Broadband Assurance Solution, a tool telecom operators have needed for years—whether they realized it or not. Announced June 10 in Copenhagen, the solution is now available globally.

It aims to flip the script on how service providers handle broadband issues. Instead of reacting to complaints, they can now see problems coming. And fix them before a customer picks up the phone.

Shifting Focus from the Network to the People Using It

Telecom operators have traditionally monitored their networks using technical metrics—uptime, packet loss, throughput. But those numbers don’t always tell the full story.

Anritsu’s solution focuses on experience. That means understanding what the end user actually goes through when they try to stream a show, work from home, or join a video call.

This shift is critical. A customer doesn’t care if the network is “performing within thresholds.” They care whether their Netflix buffers or their Teams call freezes. Anritsu wants to bridge that gap.

Why This Matters Right Now

More services are being delivered over fixed broadband than ever before. Homes are becoming mini-data centers. Businesses can’t afford connectivity hiccups. And as telecom companies blend fixed, mobile, voice, and IPTV into one subscription, customer expectations are higher than ever.

If the video call fails, it doesn’t matter whether it was the Wi-Fi or the fiber line. The customer just wants it to work.

How It Works: Real Data, Real Time

Anritsu’s system pulls data from across the network—from the core to the access point to the customer’s home. It stitches that information together to show what’s really happening.

Then the AI steps in. Instead of just logging errors, the system learns what normal looks like and flags anomalies early. This allows providers to catch the small stuff before it turns into a support ticket.

Key Capabilities

Operators using this platform can:

• Detect service degradation early and act before users notice
• Lower operational costs by reducing unnecessary technician visits and support calls
• Pinpoint root causes across different layers and systems
• Offer different service levels—giving bandwidth priority to activities like video calls or gaming
• Meet and enforce service guarantees more reliably

Marco Gatti, 5G Product & Solution Manager at Anritsu, explains:

“Fixed broadband is now mission-critical. Traditional monitoring methods are blind to the actual user experience. We’ve built a platform that sees across the entire network, from the core to the customer.”

More Than Just Metrics: Toward Self-Repairing Networks

Anritsu’s platform works in sync with its existing service assurance tools. That means it fits right into providers’ existing ecosystems.

It also supports zero-touch operations and predictive actions—hallmarks of the “self-healing” networks telecoms have been chasing. For operators, this means less firefighting and more uptime.

Ralf Iding, Anritsu’s CEO, sums it up:

“We’re helping providers understand not just if a service is available, but how well it performs when it matters most.”

Already Available—and Ready to Scale

The Fixed Broadband Assurance Solution is now live and available for global deployment. Telecom operators interested in seeing how it works can contact Anritsu for a demo.

Anritsu is banking on this launch to help operators reframe what “network performance” really means. It’s not about bandwidth. It’s about experience. And experience is what keeps customers around.

Anritsu’s Fixed Broadband Assurance Solution arrives at a time when users expect near-perfect connectivity. By giving providers the ability to detect problems before they escalate, Anritsu isn’t just solving technical challenges—it’s reshaping how telecom companies think about service.

For more information or to request a demo, visit: www.anritsu.com/service-assurance