Cerillion (AIM: CER), a frontrunner in telecom solutions, has just unveiled Cerillion 24.2, a major update to its well-regarded BSS/OSS suite. This release, featuring an innovative Self Service module, promises to shake up digital engagement for Communications Service Providers (CSPs) worldwide. Designed with user convenience and adaptability in mind, Cerillion’s new module bridges the gap between simplicity and advanced customization, providing a flexible, intuitive platform for CSPs to boost customer engagement.
For telecom providers grappling with the complexity of digital transformation, Cerillion’s Self Service module offers a balanced approach. Instead of forcing CSPs to choose between rapid but rigid self-service tools and pricier, bespoke solutions, Cerillion 24.2 combines the strengths of both. CSPs now have access to an out-of-the-box product that’s both affordable and fast to implement while retaining the flexibility to adapt over time.
The magic lies in the Self Service module’s adaptability. Built on a fresh architecture, it focuses on configuration rather than customization, meaning CSPs can refine user experiences and adjust services quickly without overhauling the core system. With Self Service Pro, a built-in visual content management system (CMS) lets CSPs manage digital experiences directly, integrating with external data sources and applications effortlessly. This configuration-driven approach not only speeds up deployment but also keeps CSPs on the cutting edge of digital engagement trends.
Cerillion CEO Louis Hall is confident that this release will redefine digital engagement standards in telecom. “Our goal has always been to empower CSPs with scalable solutions that enhance customer experiences while streamlining operations,” he said. “With Cerillion 24.2, CSPs can deliver smooth, customized user experiences without the drag of time-consuming custom builds, accelerating both time-to-market and future adaptability.”
Another standout feature of Cerillion’s Self Service module is its openness. Built on a decoupled architecture, the module is pre-integrated with Cerillion’s own BSS/OSS suite but also supports integration with third-party systems through TM Forum Open APIs. This interoperability opens up new possibilities for CSPs to expand their offerings without limitations.
With Cerillion 24.2, CSPs can step up their digital game, delivering seamless customer journeys while cutting down on lengthy, costly implementation processes. For telecom providers looking to raise the bar in customer experience, this new release from Cerillion marks a powerful step forward.
To explore more about Cerillion’s BSS/OSS suite or schedule a consultation, visit Cerillion’s website.