VOSS and Virsae Align to Build a Stronger Foundation for AI, Telemetry, and Workplace Intelligence
VOSS and Virsae have agreed to a partnership that brings together two companies known for deep technical expertise in collaboration platforms, monitoring systems, and enterprise automation. The announcement sets the tone for a year where data quality, telemetry depth, and AI initiatives continue to shape decisions inside large organizations. This move strengthens both firms’ positions in a market that depends heavily on accurate signals, clear insights, and practical automation.
Bringing Cisco, Microsoft, Avaya, and Genesys Into One Data Picture
The collaboration joins VOSS’ background in Cisco and Microsoft solutions with Virsae’s experience across Avaya, Microsoft, and Genesys ecosystems. This cross-platform span creates a broader baseline for data collection. It gives enterprises a single structure for viewing system behavior, user activity, contact center trends, and configuration performance. From a technical perspective, this type of unified visibility is rare. Most vendors stay inside their own platform walls, which limits what customers can learn from their own environments.
By building a shared approach to telemetry, VOSS and Virsae place more attention on signals that can show where systems are drifting, where capacity might tighten, and where user experience may fall short. Both companies have spent years capturing operational data that tends to stay hidden unless a team intentionally surfaces it. This partnership brings that data forward, giving IT groups and operations teams a clearer sense of cause and effect inside large collaboration deployments.
AI Workflows Supported by Richer Inputs
The release highlights that the combined effort will add weight to each company’s AI development programs. Strong AI outcomes depend on high-quality data. That point has been repeated across every sector, but it applies even more to enterprise collaboration tools, where millions of tiny interactions create mountains of system noise.
With deeper telemetry, AI systems can spot patterns early, flag problems before users notice them, and guide operations teams with specific recommendations instead of vague alerts. Predictive insights and early warnings are helpful to organizations that handle high volumes of collaboration traffic or run large contact centers. Even small issues can multiply quickly, so data with more clarity creates a smoother workflow.
Stronger System Performance Through Real-Time Signals
The joint platform will focus on using real-time telemetry to improve system behavior. Real-time data gives teams the opportunity to act faster, reduce friction in collaboration activity, and maintain service quality without constant manual checks. Enterprises often deal with overloaded monitoring systems that generate more noise than clarity. VOSS and Virsae intend to simplify that experience by presenting information that supports direct action.
Mike Frayne, CEO of VOSS, emphasized that the arrangement reflects a shift in how large companies look at their data. He explained that the combined intelligence will help customers streamline collaboration tools and strengthen their customer experience operations. His statement reinforces a trend we see across the sector: large organizations want automation that handles the groundwork so internal teams can focus on higher-level decisions.
Automation, Visibility, and Customer Experience Gains
Virsae CEO Tony Jayne stressed the value of combining VOSS’ migration automation and management tools with Virsae’s cloud-native monitoring. His comments highlight an important point. Automation in this space is only as strong as the information driving it. When telemetry, configuration data, and usage signals meet in one place, automation becomes more accurate and less risky.
For customers, that creates a path to cleaner system performance. It also supports better outcomes across contact centers, where a single bottleneck can affect call flow, routing, or agent responsiveness. The partnership aims to build end-to-end visibility across these touchpoints so problems no longer sit unseen deep in the system stack.
Value for Enterprises and Market Positioning
The companies expect the partnership to strengthen current customer relationships and support new enterprise demand. They also expect revenue growth as the combined offering streamlines operations for organizations that rely on collaboration solutions. The timing makes sense. Many enterprises have been looking for ways to reduce overhead tied to communication platforms, especially as hybrid workforces stretch IT teams thin.
The announcement positions VOSS and Virsae as a combined force in the collaboration and CX technology sector. Their shared approach to AI development reflects a strategy built on practical data usage rather than hype. That type of alignment is attractive to enterprises that want predictable outcomes instead of experimental features.
The partnership brings together complementary strengths and a shared interest in making enterprise collaboration easier to manage. It gives companies more context, more clarity, and more actionable data to work with. As both organizations continue developing their AI and telemetry initiatives, they will likely uncover new ways to support customers who depend on stable collaboration environments. This unified strategy places them in a strong position for the next phase of workplace technology.