A new strategic alliance between Comarch and Makman Technology Consulting is aiming to change how telecom operators in Africa manage networks—starting with Libya.
The two companies are launching a proof of concept (PoC) and pilot project to kick off a zero-touch Network as a Service (NaaS) initiative. The goal? Eliminate manual intervention and bring automated operations to communication service providers (CSPs) across the region.
The Libya Pilot: Real Deployment, Real Stakes
The first stage of the project will bring Comarch’s Operations Support System (OSS) tools to Libya. These tools include Service Inventory, Service Order Management, and Performance Management. Together, they’re expected to reduce technological silos and cut down the friction operators face when managing day-to-day service issues.
This isn’t a theoretical exercise. The project is going live, on the ground, with the goal of showing measurable results that other operators can replicate.
Why Comarch, Why Makman?
Comarch brings decades of enterprise-grade telecom tech. Their OSS solutions are aligned with TM Forum® standards and used by major players like Vodafone and T-Mobile.
Makman, meanwhile, focuses on transformation consulting. The company is known for Minimum Viable Transformation (MVT)—a method for moving large systems toward automation in small, impactful steps. They’ll guide the roadmap, connect strategy to execution, and zero in on areas where automation will have the highest impact.
Automation with Purpose
This partnership isn’t just about new tools. It’s about changing the way telecoms operate. By enabling operators to shift from fragmented legacy systems to orchestrated automation, the goal is to build smarter, more adaptive networks.
Pawe? Workiewicz, Chief Commercial Officer of Comarch’s Telecommunications Division, summed up the ambition: “We want to show how advanced orchestration can help operators not just keep up—but lead.”
Setting the Stage for Broader Adoption
Though Libya is the first testbed, the companies have bigger plans. The idea is to use the Libya pilot as a reference model for other telecom providers across Africa.
If it works—and both companies are betting it will—expect a wider rollout that could impact operators in emerging markets beyond the continent as well.
What This Means for Telecom Operators
For telecom companies struggling with bloated systems, constant firefighting, and outdated infrastructure, this pilot may offer a new playbook. By simplifying operations and reducing the number of manual processes, CSPs could finally move from reactive service models to proactive ones.
Zackaria Farhat, VP of Growth and Partnerships at Makman, sees this as a shift from “complexity to clarity.”
About the Companies
Comarch, founded in 1993 in Kraków, Poland, is one of Europe’s largest IT firms. The company serves over 100 countries and major brands like Orange, ING, and Heathrow Airport. Its 2024 research and development budget hit €95 million.
Makman Technology Consulting is a transformation consultancy with deep roots in telecom advisory. Known for TM Forum-certified programs and award-winning frameworks, the firm helps operators unlock new operational efficiencies through structured design and upskilling programs.
Looking Ahead
The Comarch-Makman partnership is a bet on automation, AI, and the rise of zero-touch networks. If successful, it may become the template for telecom transformation in regions that need it most.
For now, all eyes are on Libya. The outcomes of this project may decide whether AI-driven telecoms become the norm—or just another good idea that never scaled.