Cerillion Earns Spot in Gartner’s 2025 Magic Quadrant for AI in CSP Operations
A Recognition That Signals Market Momentum
Cerillion, the London-based provider of telecom software solutions, has secured recognition in Gartner’s 2025 Magic Quadrant for AI in CSP Customer and Business Operations. The firm was also included in Gartner’s related Critical Capabilities report. Both placements mark a milestone for the company, which has steadily invested in embedding artificial intelligence into its BSS/OSS platforms.
How Gartner Evaluates Vendors
Gartner’s analysis looked at several criteria, including product strategy, innovation, sales execution, and customer experience. Vendors were ranked on two axes: their “completeness of vision” and their “ability to execute.” Cerillion’s placement signals that the company’s offerings now meet the bar across both measures.
The Technology Approach
Cerillion’s strategy has been consistent: integrate AI directly into its BSS/OSS software and offer flexible service delivery. The company supports a bring-your-own-model approach, letting telecom operators plug in their choice of public or private large language models (LLMs). This avoids vendor lock-in and makes it possible for clients to take advantage of AI without hiring specialists or building complex integrations.
Focus on Speed and Adaptability
Another piece of Cerillion’s approach is time-to-market. The company highlights low-code and no-code configuration options, which reduce the reliance on developer resources. It also leans on standards-based APIs through the TM Forum and aligns with the Open Digital Architecture framework. This makes it easier for customers to roll out services quickly across multiple channels, including web, mobile, and in-store systems.
Leadership Commentary
Louis Hall, CEO of Cerillion, shared that the recognition affirms the company’s commitment to embedding AI into its SaaS platforms. He pointed out that the goal is not just operational efficiency but also stronger customer experiences and faster cycles of innovation. In plain terms, Cerillion wants to make it easier for telecom providers to deliver modern services without getting buried in technical roadblocks.
Other Recent Mentions by Gartner
In addition to the new Magic Quadrant and Critical Capabilities mentions, Cerillion appeared earlier this year in two Gartner Market Guides: the CSP Customer Management and Experience Solutions report in June and the CSP Revenue Management and Monetization Solutions report in March. The pattern here is clear—Cerillion is no longer on the sidelines of industry research, it is regularly included in the major evaluations.
Why It Matters
For telecom operators, AI adoption is no longer theoretical. These companies face pressure to automate service delivery, manage customer expectations, and reduce operational overhead. By being recognized in these Gartner reports, Cerillion is signaling to the market that it has the right mix of software, integration, and flexibility to compete against larger and more established rivals.
Cerillion’s inclusion in the Gartner Magic Quadrant and related reports is more than a badge of honor. It reflects a multi-year strategy of embedding AI into telecom operations and building solutions that balance adaptability with speed. Whether telecom operators want to use off-the-shelf AI models or bring in their own, Cerillion’s platforms are designed to give them options without unnecessary complexity. In a market where both time and trust are scarce, that flexibility may prove decisive.