Intec, a leading supplier of business and operations support systems (BSS/OSS) to the global telecoms industry, has demonstrated its new, pre-integrated IPTV solution, Intec IPTV. Intec IPTV addresses key service provider challenges surrounding customer interaction and the management and charging of IPTV services. These include rating, charging and balance management for different payment models; real-time service activation and provisioning; interactive customer self-care; and content partner management for revenue sharing and settlement. Intec IPTV, which is available immediately, is already undergoing deployment at a major carrier in Asia Pacific.
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Wisor Telecom Corporation Launches Outsourced Provisioning Capabilities to Carriers
Wisor Telecom Corporation, a leading OSS solutions vendor, announced expanded availability of its industry leading OSS solutions for retail and wholesale Voice over IP, number portability order and access circuit management available to carriers who are not existing Wisor customers. Wisor offers carriers proven provisioning support for all aspects of an order process from order entry to resolving fallout with partners.
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Level 3 Selects Atreus Systems for (3)VoIP(SM) Technology Alliance Program
Atreus Systems(TM), the premier supplier of provisioning software for VoIP and advanced IP services, today announced that it has been selected by Level 3 Communications (Nasdaq: LVLT) to participate in its (3)VoIP Technology Alliance Program (TAP). The (3)VoIP TAP program unites Level 3 with a select group of technology vendors to help service providers quickly deploy services interconnecting with the Level 3 network. Participation in this alliance validates that Atreus’ software is interoperable with Level 3’s current application programming interfaces for its (3)VoIP services.
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360networks Selects MetaSolv for Inventory Management
MetaSolvSoftware, Inc., a global leader in comprehensive operational support system solutions for next-generation communications service providers, today announced that 360networks has selected MetaSolv’s inventory management solution to manage its comprehensive optical and IP network.
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Comptel InstantLink Provisioning Granted as Innovative Product of the Year 2005
Comptel Corporation, a leading convergent mediation, charging, provisioning and network inventory software solution vendor has been granted Innovative Product of the Year 2005 -award for its Comptel InstantLink® provisioning solution. The award was granted in Decemberat Billing IT Telecom Forum organised by Automatics and Telecommunications Association. The event was organised for the sixth year and it is considered to be the only great event in Russia and the CIS (Commonwealth of Independent States) that gathers competent industry leaders. Annually about 1000 experts from all Russian regions, the CIS and European countries participate in the Forum.
Comptel’s provisioning solution was considered to move towards all-around enabler software solutions for operators from the basic cost and time saver product. The latest developments have seen provisioning take an increasingly important role when rolling out new multimedia services, organizing wholesale business and auto-configuring customer handsets. This means that the strategic value of provisioning has also increased: it has become a key enabler for competitiveness, new revenue strategies and a high-quality customer experience.
“We are proud to receive this award. The Russian telecom market has fast become one of Europe’s leading markets. Russian operators are among the largest players in the industry, and now they focus on providing advanced services and raising ARPU. This sets new challenges and requires new business models with higher complexity of processes. In order to support this development and operators’ new businesses Comptel has developed its offering to meet these needs with new innovative solutions based on provisioning, mediation and network inventory solutions,” said Antti Jukarainen, Vice President of Sales in Europe, Comptel Corporation.
NetCracker Wins Product of the Year’ Award at BILLING. IT Telecom
NetCracker Technology, the global Solution Leader enabling service providers to deliver and manage converged services, today announced that its Service Inventory module won the prestigious “Product of the Year” award at BILLING. IT Telecom. NetCracker’s Service Inventory module accelerates Communications Service Providers’ (CSPs’) ability to create and provision existing and next generation services across all layers.
The Service Inventory’s robust and flexible Service Catalog enables the CSP to rapidly define and introduce new converged services. It allows the CSPs to mix and match components to create a unique service bundle in real time. By decoupling the network and IT infrastructure from the service components, CSPs are able to create and deliver services faster without having to make wholesale changes to the physical infrastructure.
NetCracker’s inventory of service configurations, combined with its ability to work across siloed inventories at the network and service layers, accelerates the time to market for new services, which is a competitive advantage that CSPs across the globe are looking to achieve.
BILLING. IT Telecom, which took place December 7 to 9 in Moscow, gathered industry leaders to examine innovative operation and business approaches of telecom operators and service-providers.
“This award highlights the strength of our product offerings and remarkable commitment and talent of our team,” said Andrew Feinberg, president and CEO, NetCracker Technology. “Successful communications service providers are those that can effectively deploy and manage converged services. NetCracker gives them the means to do this.”
Hydro One Telecom Leverages New Discovery and Reconciliation Capabilities in Telcordia Granite Inventory
Telcordia Technologies, Inc. continues to lead the transformation of the telecommunications industry by delivering software innovations that meet carrier demands in a dynamic business environment. The company today announced that Hydro One Telecom Inc., a provider of broadband telecommunications services to carriers, large enterprises and Internet Service Providers (ISPs), has selected Discovery, a new module of Telcordia(R) Granite Inventory, to perform network asset discovery and reconciliation to their existing Granite Inventory database.
“Our goal is to have a synchronized database that matches the equipment as it is actually deployed in our network. Deploying the new Discovery Module in our Telcordia Granite Inventory system will provide an immediate payback by enabling us to fulfill new services faster and with greater accuracy,” said Aaron Cheng, Director of IT Systems, Hydro One Telecom. “We looked at several options and Granite was a clear solution that offered truly integrated Discovery and reconciliation. With this new functionality plus Granite Inventory’s open and flexible architecture, complex IP services are even easier to design and implement.”
Hydro One Telecom is an innovative carrier that currently offers Transparent LAN, Private Line, and Internet Transit Services to its customers. Discovery will “talk” to the IP, and SONET networks that provide the foundation for these services by supporting 12 different types of equipment provided by five different vendors. In addition, Granite Inventory with Discovery will help Hydro One Telecom easily scale to accommodate over 1,000 network devices.
“The complexity of today’s sophisticated telecom networks makes it increasingly difficult for carriers to manage and reconcile network assets and drive revenue through the quick and accurate turn-up of new services,” said Don Wadas, Corporate Vice President of Sales, Telcordia. “The addition of Discovery in Granite Inventory was inspired by the need for absolute and real-time accuracy of the inventory in order for carriers such as Hydro One Telecom to successfully provision advanced IP services and ensure a superior customer experience, exceptional flow through, and expeditious order to cash process.”
Telcordia Granite Inventory is an award-winning, fully J2EE compliant solution that provides an open and flexible data model that stores the entire multi-vendor, multi-technology network image of sites, equipment, configurations & services, and automates service & network provisioning. The Discovery module (Discovery), now available as an integral component of the Telcordia(R) Granite Inventory system, provides discovery with reconciliation to the Granite Inventory database for next generation technologies and services, including optical, SONET/SDH, ATM, Frame Relay, DSL, Ethernet, IP, 3G, GPRS, MPLS, GSM, UMTS, CDMA, and WCDMA.
Discovery sits on the Granite application framework (GAF), providing a tight integration of the discovery software with the entire Granite Inventory product suite. This allows customers to deploy the discovery capability without paying an up-front “integration tax”. In contrast, other vendor solutions require costly and time-consuming development work before launch, thus indefinitely extending ROI and payback periods. Telcordia Granite Inventory has proven performance and production ready credentials in Tier 1 operators around the world. More information on Telcordia Granite Inventory and other Telcordia solutions can be found on the web at www.telcordia.com.
Telecom Egypt Selects ACE*COMM and Giza Systems for Provisioning Solution to Significantly Reduce Time-to-Market for New Subscribers and Services
ACE*COMM Corporation (NASDAQ:ACEC), a global provider of network business intelligence and advanced operations support systems (OSS) solutions, and Giza Systems, a leading systems integrator in the Middle East, today announced a joint contract to provide a new subscriber connection and service activation solution to Telecom Egypt (TE). TE is the largest fixed line telecom provider in the Middle East with over 10 million subscribers.
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Umniah Taps HP OpenView OSS for Service Activation and Convergent Billing
Umniah, as a new GSM/GPRS/EDGE operator in the Jordan market, has proven its capabilities by acquiring 200,000 plus subscribers in its first three months of operation.
To gain market share, Umniah simplified and accelerated service activation and provided flexible convergent billing for its pre- and post-paid subscribers. Working with HP, Umniah deployed HP OpenView Service Activator to automatically configure network equipment to set up and manage mobile services.
The solution enabled Umniah to deliver and provision new services more quickly — and consolidate provisioning on a single platform, which reduced cost and complexity. The HP solution also linked directly to Umniah’s customer relationship management (CRM) application, so subscribers can customize services in real time.
With HP OpenView Internet Usage Manager, Umniah can mediate all billing data, pre- and post-paid, into its billing system and CRM application.
“Umniah is committed to providing its customers with the fast, easy activation of services and billing flexibility that other operators lack. The HP OpenView solutions and OSS expertise have been a key part of that effort,” said Michael Dagher, managing partner, Umniah. “By delivering new services to customers faster, with the billing choices they want, Umniah can provide a better customer experience — and reduce our own operational costs.”
Indosat Deploys Comptel Online Mediation Solution
Comptel Corporation, a leading convergent mediation, charging, provisioning and network inventory software vendor, has deployed Comptel Online mediation solution for SMS services to Indosat a leading telecommunication and information provider in Indonesia. The system was delivered by Comptel jointly with PT Lintas Teknologi Indonesia and Comptel’s associate company Tango Telecom. The value of agreement has not been announced.
Comptel Online Mediation solution for SMS is based on Comptel OnlineLink® and Comptel SMSLink™ products using Tango Telecom’s signalling technology with network level pre-delivery control function for SMS services. The solution enables Indosat to perform flexible online charging for all SMS traffic and services. In addition it provides an instant SMS delivery architecture with full scalability to meet the demanding requirements of the Indosat network. Solution provides capability to massively increase the capacity, performance and flexibility of the existing SMS infrastructure.
The system has successfully handled in excess of 106 million SMS attempts over the two days of recent Eid Al Fitr celebration which creates the highest peak traffic of the year in Indonesia. The system has provided higher quality of service to Indosat’s customers during the busy period that is challenging the network capacity.
The solution was chosen by Indosat after rigorous, fair and highly competitive evaluation and it was deployed in timely fashion. The solution has been integrated effectively across multiple sites utilising Indosat’s existing infrastructure. The new SMSC architecture is implemented with sophisticated real time charging and rating capability and is able to provide advanced new services rapidly to Indosat’s growing customer base. Furthermore, the solution improves effectively the promptness of the SMS deliveries, which is essential to improving further the ever important customer satisfaction.
“We are delighted to be able to announce the deployment of our market leading Online Mediation solution with Indosat, one of the largest such deployments worldwide. It is a key vote of confidence in the Comptel OnlineLink and Comptel SMSLink products, and we look forward to strengthening our cooperation with Indosat and to helping them to consolidate their position as a leading operator in the huge Indonesian market”, said Kari Miettinen, Vice President and head of Comptel’s APAC business, Comptel Corporation.
“Lintas has played the key role of system integration for this project. Key success factors for this large project have been our long relationship with Indosat, our competent local resources and the robust and advanced technology provided by Comptel and Tango and also I am proud of the team that worked round the clock with the Indosat team to ensure that solution was implemented on-time and supported during the critical period”, said Subagia Handaja, President Director, Lintas Teknologi Indonesia.
Lean Manufacturing Software Leader eBots Becomes Ultriva: New Name, Products, Website, Expanded Management Team
In addition to the new name, the company has expanded its management team to include new CEO Ashley Stirrup and CTO Rao Kota, launched a new website at www.ultriva.com, and has renamed its upgraded products — Ultriva Electronic Kanban and Ultriva Lean Scheduling.
Ultriva Electronic Kanban, an enabler of consumption driven replenishment processes, eliminates stock-outs while reducing inventory levels. Ultriva Lean Scheduling complements Ultriva’s replenishment capabilities by optimizing production schedules in real-time around the customers’ want date. These solutions shorten cycle times, increase on-time delivery performance, reduce inventory levels and reduce the overall cost of manufacturing.
“The new name marks a new chapter for our company,” said Stirrup. “When Ultriva was founded we were ahead of the market, working with a handful of charter customers that were early adopters. Today we see tremendous interest from mainstream manufacturing and we have expanded every area of our business to meet the needs of the market.”
As chief executive officer of Ultriva, Stirrup has overall responsibility for the company’s strategy and operations. He brings more than 15 years of enterprise software and consulting experience. Most recently, Stirrup was vice president of products, marketing and business development at Elance, Inc., a leading provider of procurement software. New CTO Rao Kota, Ultriva’s chief software architect and head of development for all applications, was most recently with Amdocs where he was one of the primary architects of their web-based CRM applications. He joins a management team that also includes Ultriva founder and president Narayan Laksham, and vice president of sales Gene Cranford.
“Ultriva with their electronic kanban functions addresses the rapidly growing market for lean manufacturing software,” said Ralph Rio, Director, ARC Advisory Group. “Lean is the primary improvement methodology used in the discrete industries and we continue to be impressed with the substantial inventory savings and stock-out reductions that Ultriva customers experience on their Lean journey. Ultriva is clearly positioned for a growth surge.”
Using Ultriva’s software, customers around the world have been able to move toward advanced, pull-based, lean manufacturing systems. Ultriva customers report inventory savings while improving their on-time delivery performance and eliminating stock-outs. The visual nature of the software reinforces lean processes and enables users to continuously improve plant operations. On average, Ultriva customers realize more than $2.2 million per plant in inventory savings, delivering a return on their software investment in less than six months.
“The (Ultriva) Electronic Kanban has enabled us to successfully apply desirable lean techniques in the area of pull systems during the last two years,” said Glenn Miller, plant manager — Bridgeton Operation, IR-Hussman Corporation. “The tool enables key closed loop communications with external and internal suppliers. The loops have been quite successful in reducing inventory and eliminating stock-outs in the areas where the demand is stable as well as where the orders are not accurate relative to actual requirements.”
Ultriva’s current customers are medium-to-large manufacturing operations. The company plans to expand and enhance its product offerings to current customers and seek new users.
Through partnerships with lean consultants, and hardware and software providers, Ultriva provides a comprehensive solution that enables companies to quickly adopt lean manufacturing techniques while streamlining and optimizing their supply chain across customers, plants and suppliers.
Syndesis Netprovision Achieves IP Service Delivery Breakthroughs
Syndesis, the worldwide leader in Convergent Service Delivery Management solutions, today launched new enhancements to its IP solutions that dramatically simplify and expand the ability of communications service providers to create and deliver high-margin IP services, including Triple Play, IP-VPNs, IPTV, VoIP and many others.
The enhanced IP functionality is available in the award-winning Syndesis® NetProvision™ 5.0 product line and reaffirms Syndesis’ leadership in the ever more critical IP service delivery management space. Syndesis’ unique offerings provide Convergent Service Delivery Management, combining industry best practices for IP service implementation with the power and legendary effectiveness of Syndesis’ industry-leading provisioning and discovery solutions.
The IP service delivery management enhancements are available today and include:
IP Solution Extensibility: An environment for the rapid creation or modification of services, combining the immediate advantages of a robust off-the-shelf IP solution set with flexible extensions to address specific tailoring for the most customized of carrier environments.
IP Configuration Management: Supporting new equipment commissioning and router configuration management, to leverage network investment more quickly and deliver services to market earlier.
MPLS Traffic Engineering: Delivering MPLS-based traffic engineering capabilities to enable service providers to maximize network efficiency and turn more capacity into revenue-generating services.
Beyond MPLS VPNs: Extending beyond MPLS VPNs to support alternative VPN technologies such as IPSec and GRE.
Having pioneered VPN and IP services deployment with companies like Cisco, Bell Canada, Telecom Italia and SBC, Syndesis is the service delivery solution of choice for IP services at leading carriers worldwide.
“There is no question that IP services are fast becoming a primary source of revenue for the communications industry,” said Chris Swan, SVP Sales, Marketing and Alliances for Syndesis. “The question today is which CSPs will effectively clear the hurdles to long-term IP success and, as a result, go on to dominate the IP services markets. Carriers must strive to provide an always-on environment, where customers can access whatever they need, whenever and wherever they need it, by plugging into a network or community of services. Powered by Syndesis, this vision is quickly turning into a reality.”
“Communications service providers’ business over the next five years depends on their cost-effective growth of IP-based services such as VoIP, IPTV, mobile content and IP-VPN,” said Larry Goldman, founder and analyst at OSS Observer. “Automated configuration and service fulfillment is an essential step for CSPs to scale the service deployments to generate significant new revenue.”
Syndesis’ IP capabilities and success will be highlighted in a Light Reading webinar on Wednesday, November 30th at 12pm ET. The webinar, entitled “Managing the Complexity of IPTV deployment,” will address issues of relevance to all types of service providers, be they large nationals or smaller regional providers.
MetaSolv Executes Multi-Million Dollar License Agreement
New license win with Large Tier 1 operator for MetaSolv’s M6 inventory and order management solution
PLANO, TEXAS, November 16, 2005 – MetaSolv Software, Inc., a global leader in comprehensive operational support system solutions for next-generation communications service providers, today announced a new multi-million dollar agreement with a major Tier 1, U.S.-based wireless and wireline service provider who has selected M6 – MetaSolv’s next-generation order and inventory management solution – to manage wholesale voice services.
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SYNDESIS AND PARTNERS WITH ALCATEL TO DEMONSTRATE ITS TRIPLE PLAY BSS/OSS SOLUTION
Convergent Service Delivery Management Accelerates Service Fulfillment, Creates Dynamic Customer Experience
TELEMANAGEMENT WORLD – Dallas, TX, November 9, 2005 – Syndesis provides a critical component of Alcatel’s (Paris: CGEP.PA and NYSE: ALA) revolutionary Triple Play management solution, which is being demonstrated today in a specially hosted “by-invitation-only” event for attendees of TeleManagement World 2005.
This live demonstration, which showcases the IPTV application of Alcatel’s full Triple Play BSS/OSS solution, will be permanently hosted at Alcatel’s Plano-based Operational Support Systems Integration Laboratory – the world’s largest lab dedicated to Triple Play and IPTV.
Alcatel has integrated Syndesis’ award-winning NetProvision service delivery management solution, including automated provisioning and activation, into Alcatel’s new Triple Play BSS/OSS solution. These solutions enable communications service providers worldwide to immediately transform their networks, successfully launch services in real-time and deliver a truly dynamic customer experience.
“Today’s enlightened customers expect fast and accurate service delivery, uncompromising quality and the ability to manage their own services,” said Chris Swan, SVP Sales, Marketing and Alliances for Syndesis. “Backed by the power of partners like Syndesis, the Alcatel Triple Play BSS/OSS solution makes this a reality.”
The BSS/OSS applications that are the cornerstone of Alcatel’s Triple Play solution will enable service providers to quickly deploy Triple Play services, grow their revenues, monitor service quality and compete more effectively.
TeleManagement World takes place November 7 – 10 at the Adam’s Mark Hotel and Convention Center in Dallas, Texas. Syndesis is exhibiting at booth 326. Additional information is available from the TeleManagement World website at: http://www.tmforum.com/browse.asp?catID=2398.
About Syndesis (www.syndesis.com)
Syndesis is the leader in Convergent Service Delivery Management, empowering the world’s leading Communications Service Providers to deliver new network experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other OSS software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including Bell Canada, Cingular, MCI, Qwest, SBC, Sprint, Swisscom, Telecom Italia, Telefonica Empresas, TELUS and Verizon Wireless. Billions of dollars in service provider revenues from millions of new data services are processed through Syndesis platforms annually. A privately held company, Syndesis is profitable and is the recipient of numerous awards and widespread industry recognition for innovative technology, highly responsive customer service and groundbreaking solutions.
About Alcatel
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks; applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.3 billion and 56,000 employees in 2004, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com.
Consumer VoIP Automated Provisioning Demonstration at the TeleManagement World Conference
PLANO, TEXAS, November 8, 2005 – MetaSolv Software, Inc., a global leader in comprehensive operational support system solutions for next-generation communications service providers, today announced that November’s TeleManagement World Conference in Dallas will showcase the Catalyst work project being supported by BellSouth, EMBRATEL, BEA Systems, MetaSolv Software, Cognizant Technology Solutions, Pantero, Juniper Networks, and Sun Microsystems.
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Singapore’s SingTel Deploys Micromuse’s Netcool® Solutions for Assurance of Fixed Line and Mobile Service Delivery Infrastructure
Singapore’s SingTel Deploys Micromuse’s Netcool® Solutions for Assurance of Fixed Line and Mobile Service Delivery Infrastructure
Netcool® Solutions Deliver End-to-End Service Visibility via Executive-Level Realtime Dashboards
SAN FRANCISCO – Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, today announced that Singapore Telecommunications Limited (SingTel), has implemented the Netcool solution to deliver enhanced service assurance, visibility and service level metrics for its fixed line and mobile voice and data networks. SingTel has significant operations in Singapore and Australia as well as a further presence in 35 cities across 17 countries.
“SingTel continues to invest in our extensive communications infrastructure to ensure the delivery of consistent, reliable and quality service uptime to our customers,” said Mr. Hoh Wing Chee, SingTel’s Vice President of Network Operations. “The Netcool solution, which we are implementing for our new Integrated Network Operations Support System in Singapore, will enable us to view, assess and proactively manage our fixed and mobile network infrastructure as well as services from a single point of control. It will help improve our efficiency as we consolidate and automate our functions.”
Micromuse’s Netcool solutions provide an end-to-end service assurance, service quality management, and consolidated operations management platform across SingTel’s fixed line and mobile networks. Utilizing the Netcool solutions, SingTel’s operations staff can gain a centralized, realtime, web-enabled service level view of consumer and corporate services. This helps staff to monitor and manage the performance, availability and status of its service-delivery infrastructure and to quickly identify and prioritize infrastructure faults before they impact customer service or breach service level agreements.
NCS Communications Engineering Pte. Ltd. (NCSCE), the system integrator, and Fastwire, a Micromuse channel partner, delivered the design and implementation of SingTel’s network and systems management infrastructure to ensure the rapid implementation of the Netcool solutions and to deliver a management solution that provides SingTel with a scalable service assurance platform and earlier return on investment.
“Micromuse is pleased to be delivering strategic service assurance solutions to SingTel,” said Matthew Wee, South East Asia Regional Director for Micromuse. “Micromuse’s Netcool solutions enable timely, accurate and integrated service level views for large, complex IT infrastructures, helping the world’s largest service providers to provide enhanced customer care, product innovation and service quality.”
About SingTel
SingTel is Asia’s leading communications group with operations and investments around the world. Serving both the corporate and consumer markets, it is committed to bringing the best of global communications to customers in the Asia Pacific and beyond.
With significant operations in Singapore and Australia (through wholly-owned subsidiary SingTel Optus), the Group provides a comprehensive portfolio of services that include voice and data services over fixed, wireless and Internet platforms.
The Group also has major investments in Bangladesh, India, Indonesia, the Philippines and Thailand. Together with its regional partners, SingTel is Asia’s largest multi-market mobile operator, serving more than 71 million customers in seven markets.
SingTel employs more than 19,000 people worldwide and had a turnover of S$12.62 billion (US$7.65 billion) and net profit after tax of S$3.27 billion (US$1.98 billion) for the year ended 31 March 2005. More information can be found at www.singtel.com and www.optus.com.au.
About Fastwire
Fastwire is the solution architect of choice for Asia’s leading service providers. We are a systems integrator providing advanced technology solutions, specializing in the design, implementation and support of turnkey OSS and network solutions.
Fastwire’s consultants have attained the highest level certification in key technology areas. Whatever stage your business is at, Fastwire can help. Fastwire maximizes value to our customers through a unique consulting process which delivers a tailor made package to meet your specific requirements. From this Fastwire produces a turnkey solution that you know works.
Fastwire was established in 1998, with offices in Sydney (HQ), Melbourne, Canberra, New Zealand and Singapore. The website is www.fastwire.com.sg.
About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of ultra-scalable, realtime business and service assurance software solutions. The Netcool® software suite provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC^DeltaCom, JPMorgan Chase, MCI, T-Mobile, and Verizon. Headquarters are located at 650 Townsend Street, San Francisco, Calif. 94103; (415) 568-9800. The Web site is at www.micromuse.com.
Intec Lanches IPTV Solution
Intec Telecom Systems, a leading OSS/BSS software vendor for fixed, mobile and next-generation networks, has launched its new, pre-integrated IPTV solution, Intec IPTV. Intec IPTV addresses key service provider challenges surrounding customer interaction and the management and charging of IPTV services. These include rating, charging and balance management for different payment models; real-time service activation and provisioning; interactive customer self-care; and content partner management for revenue sharing and settlement. Intec IPTV, which is available immediately, is already undergoing deployment at a major carrier in Asia Pacific, a region that is leading the world in the rollout of IPTV services, according to industry analyst Informa.
Unlike the traditional unidirectional model of broadcast TV, IPTV creates new revenue opportunities for service providers such as customised advertising, on-demand programming, on-line purchasing, viewer polling, and content downloads. This interactive, real-time, personalised capability entails a huge impact on an IPTV carrier’s existing OSS and BSS. The Intec IPTV solution builds on the company’s global expertise in OSS/BSS to create a comprehensive, pre-integrated solution that supports the business model for this new television experience. Critically, Intec IPTV can be installed alongside, and integrate with, existing systems to minimize disruption and time-to-market.
“IPTV is the next stage in the evolution of communications – one provider for all services, from voice to the most sophisticated interactive entertainment offerings,” said Rick Woods, Intec vice president of product management. “Intec solutions have always been at the heart of our customers’ business and operational support systems. Intec IPTV helps create the business model our customers will need to allow them to compete in a new era of communications and to ensure they are realising maximum revenue from their network resources and the new opportunities that IPTV brings.”
Critical to the adoption of IPTV by consumers is the ability of the service provider to differentiate its IPTV offering from traditional television services and providers. Viewer interaction and service customiaation are seen as the keys to driving widespread consumer adoption. Intec IPTV enables both viewer management and package management directly through the TV interface, allowing consumers to interactively change their profiles and services, as well as enabling such capabilities as real-time voting.
On-demand services, more advanced than those currently offered by traditional television service providers, are also critical elements of a successful IPTV offering. The proven, real-time capabilities of Intec IPTV support the management and delivery of all types of on-demand digital services as well as complementary offerings such as payment wallets, gift certificates, and TV voting. The popularity and attractiveness of these latter offerings will stimulate customer spend and demand for additional products and product bundles, thus driving the proliferation of the IPTV service model.
The personalisation and interactivity of the IPTV experience is expected also to trigger a new generation of targeted digital advertising. Through Intec IPTV, viewing statistics can be collected as part of the IPTV customer record, generating a wealth of market intelligence that can be offered to advertisers as an incentive and value-add service. Accurate user data helps increase advertising placement through tailored campaigns and subsequently the success of that advertising by allowing the advertiser to target viewer interests. Combined with new content partnership models supported by Intec IPTV, the solution allows service providers to take a complete, targeted offering to potential advertisers.
Intec IPTV includes functionality for:
Charging for events in real time;
Activating services;
Managing content partners;
Active mediation and session management;
Interactive self-care
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