Nine out of ten CSPs see real-time business processes as key to maximising revenue, according to a research paper by UK-based analyst house Telesperience and real-time charging and billing experts, Orga Systems. The revenue maximisation paper also uncovered research that only 8% of CSPs felt they had the necessary tools to deliver a 360° real-time view of their customers to generate better cash flows. The research, sponsored by Orga Systems, establishes seven key steps to help CSPs boost revenue across their organisations. [Read more…]
VOSS Issues Inteliquent Case Study
Today at Cisco Live, Cisco’s annual IT and communications conference, VOSS Solutions, a company that enables its customers to profit from cloud-based enterprise communications by simplifying the design, delivery and management of collaboration services, announced the publication of a new case study, that documents how Inteliquent is using the VOSS technology to offer a white label hosted collaboration service to Cisco channel partners. [Read more…]
Survey: CSPs Seek Synergy Between Different Departments with Common Business Targets Utilizing Revenue Intelligence
cVidya Networks, (www.cvidya.com) a global leader and innovative provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers, recently announced the results of a survey they have conducted involving 120 operators from all over the world. The results indicate that Communication Service Providers (CSPs) seek to achieve synergy between different departments which share common business targets by utilizing Revenue Intelligence tools for Revenue Assurance, Fraud Management, Operational Risk Management, SPM and Pricing Analytics. Internal Fraud, Commission Verification, and Price Plan Analysis were noted by respondents as the three most critical areas that require more advanced solutions. [Read more…]
Comptel Survey Reveals Customers Need More Love From Their Mobile Operators
New research, commissioned by Comptel Corporation (NASDAQ OMX Helsinki: CTL1V), the leading vendor of dynamic Operations Support System (OSS) software, has revealed that two-thirds of consumers feel neglected by their mobile operators and that more than two in five are likely to churn within the next two years as a result. [Read more…]
Frost & Sullivan Names DigitalRoute as Global Mediation Competitive Strategy Innovation Award
DigitalRoute, the leading provider of mediation solutions for the communications industry, has received the prestigious 2011 Stratecast Global CSP Billing Mediation Competitive Strategy Innovation Award. The award is presented by the leading market consultancy, Stratecast | Frost & Sullivan. The selection of Digital Route recognizes the company’s achievements in the areas of growth, market leadership, and product innovation. [Read more…]
Gartner Positions Convergys in Leaders Quadrant for Customer Management Contact Center BPO, Worldwide
Convergys Corporation (NYSE: CVG), one of the largest agent-assisted customer service companies in the world, announced recently that it has been positioned by Gartner, Inc., in the Leaders quadrant of the 2011 Magic Quadrant for worldwide customer management (CM) contact center business process outsourcing services, released on December 19, 2011. [Read more…]
Clarity Recognized as a Visionary in Magic Quadrant for Operations Support Systems
Clarity has announced that it has been positioned as a visionary in Gartner’s Magic Quadrant report. The report comes as further validation for Clarity’s Unified Telecommunications Operational Management solutions following deployments in 2011 with Western Power, Vodafone and Telkom Malaysia. [Read more…]
Convergys Research: Agents Still the Focal Point of Customer Care
New research from customer relationship management leader *Convergys Corporation* (NYSE: CVG) reveals that while U.S. consumers still call agents their “go to” resource for customer service, the growing popularity of live Web chat, email, text messaging, self-service Web sites, social media and other new care options is fueling demand for the multichannel service experience. [Read more…]
Subex Reveals Results of Global Operator Survey on Data Integrity Management (DIM
Subex Ltd, a leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs) and Heavy Reading, an independent research organization conducted an in-depth global survey to understand the problems operators face with their data quality and data integrity. [Read more…]
Ovum Social Media
Ovum Events Master Class Extracting Business Value from Social Media is taking place in Central London on 8 November 2011.
This workshop led by Senior Ovum Analysts Richard Edwards and Mike Davis will provide delegates with practical insights into the rapidly evolving world of social media and analytics. Participants will take away useful and actionable knowledge that will inform and stimulate the development of a cohesive social media business and IT strategy. Full workshop materials are provided, either during the course of the day or for download after the event. [Read more…]
Astellia Chosen as Cool Vendor by Gartner
Astellia, leading provider of monitoring solutions for the optimization of mobile network QoS and performance was recently selected by Gartner, Inc. as one of the “Cool Vendors in Communications Service Provider Infrastructure 2011” * in a report that lists some of the most innovative companies in this field. [Read more…]
Gartner Ranks cVidya as Global Market Leader for Revenue Assurance and Fraud Management Solutions
cVidya Networks, (www.cvidya.com) the global leader and innovative provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers, announced recently that Gartner has ranked cVidya as number 1 for global market share for 2010 in the revenue assurance and fraud management space for telecom operators based on revenue. The release of Gartner’s report “Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2009-2010” follows cVidya’s recent wins in Revenue Assurance and Fraud Management and the launch of the Integrated Revenue Intelligence Solutions (IRIS®) suite in 2010. [Read more…]
White Paper: OSS BSS Integration – The Building Block of the Era of Big Data
Comarch, the end-to-end OSS/BSS software vendor, published Frost & Sullivan’s a report that reveals how BSS/OSS integration can raise CSPs competitiveness in the current market condition. [Read more…]
Comarch Highlighted As Notable Telecom Solutions Provider In Stratecast’s Report Regarding Workforce Management
Frost & Sullivan’s Stratecast has published “OSS/BSS Global Competitive Strategies” dedicated to Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics, highlighting the benefits of Comarch Field Service Management solution. [Read more…]
Evolving Systems Survey Reveals Clear Revenue Generating Opportunity for European Operators from Personalized Services
A new survey from Evolving Systems, Inc. (NASDAQ-EVOL) reveals the potential for European telecoms operators to tap into new revenue streams by delivering number choice and other personalized service offerings to prepaid customers. [Read more…]
Infonetics Research Report Says Comverse Leading Convergent Charging Market
Comverse may be the share of the market leader in convergent charging methods to the actual telecommunications business, according to a recently published Infonetics Research statement. The actual convergent charging market, that continues to grow in reaction to operators’ requirements with regard to a single billing system to aid multiple outlines associated with business and repayment techniques, is actually forecasted growing to $2.6 million in 2014, according to Infonetics. [Read more…]
Comarch Releases New White Paper on Next Generation OSS BSS
On today’s cable market, there is an ongoing race among operators towards the valued goal of becoming an MSO (Multi-Service Operator). Although TV services still remain the main and most stable revenue stream, significant income growth originates from high-speed Internet and telephony services, and the importance of these will continue to increase. [Read more…]
Next Generation Network OSS BSS Market and Forecast 2010-2015 Now Available
ReportsandReports will soon carry their Next Generation Network OSS/BSS Market and Forecast 2010-2015 Market Research Report in its Store. Next Generation Networks (NGN) promises a high quality end-user experience. Telecommunications service providers expect the NGN framework to provide them with tools that would ensure customer loyalty. However, the path towards achieving the ideal NGN is fraught with formidable challenges. The most critical challenge confronting operators is optimizing their OSS and BSS platforms, systems, and processes. [Read more…]
Informa Telecoms and Media Adds New Research Office in Brazil
Informa Telecoms & Media, a leading global research firm, has its reach by opening a new research office in Sao Paulo, Brazil. The Latin American telecoms market is witnessing an unprecedented level of growth and according to Informa’s latest figures passed the milestone of half a billion mobile subscriptions in 2009, ending the year with 509 million subscriptions, up 12% from end-08. [Read more…]
Amdocs Receives Highest Possible Overall Rating in BSS Market Report
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has received the highest possible overall rating of “Very Strong” in Gartner’s business support systems (BSS) vendor evaluation. This was reported in the Gartner(1) Dataquest report published in December 2009 titled, “Dataquest Insight: Business Support System Market Overview and Strategic Scorecard for Vendors, 2009.” [Read more…]
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