Frost & Sullivan’s Stratecast has published “OSS/BSS Global Competitive Strategies” dedicated to Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics, highlighting the benefits of Comarch Field Service Management solution.
The business drivers that are forcing Communications Service Providers to consider new and more sophisticated WFM solutions can be categorized as either customer-related or cost-related. On the customer side there is a need to deliver more sophisticated services faster. On the other hand, the cost pressures associated with an expanding, specialized and expensive field force are colossal.
F&S analyzed the WFM vendors by business drivers of the CSPs, the business challenges that they must face and current market trends. In this context, Comarch Field Service Management was assessed as the solution that optimizes skilled resources and schedules using modifiable and adjustable ratings based on appropriate business needs.
– If the average cost per truck roll is $400 (as widely reported) then eliminating just one truck roll per day per technician would save $400,000 each day assuming 1000 technicians – writes Nancee Ruzicka, Director Strategy – OSS/BSS Global Competitive Strategies Stratecast (a Division of Frost & Sullivan).
As with any new solution, WFM vendors must help CSP customers to make a realistic business case for the added capability. Comarch’s solution fits perfectly into these requirements as a complete solution for scheduling, staffing, managing, and supporting the workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model.
– Field Service Management tools are solutions that are primarily deployed by companies in order to achieve certain business improvement goals. The most popular and commonly requested client goals in FSM systems include decreasing costs, minimizing risks, and maximizing the profitability of their services – claims Szymon Uczciwek, FSM Product Manager at Comarch SA.
The report, “Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics”, can be found on the frost.com website.
More information about Comarch Field Service Management can be found on the website fsm.comarch.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works with clients to accelerate their growth. The company’s TEAM Research, Growth Consulting, and Growth Team Membership empower clients to create a growth-focused culture that generates, evaluates, and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience, and works with Global 1000 companies, emerging businesses, and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan’s Growth Partnership Services, visit www.frost.com.
Comarch is a leading supplier of business-driven software solutions and services for telecommunications service providers, including convergent billing, interconnect/wholesale billing, SaaS billing, CRM and self care, as well as inventory, configuration management and network planning, in addition to network and service assurance. Comarch’s portfolio also includes service quality management software and the development of mobile applications and services. With 17 years of experience, Comarch is an expert with regard to the design, implementation, as well as integration of its solutions and services. Comarch works with customers from four different continents, including some of the market’s largest players, such as T-Mobile International, E-Plus Germany, Vodafone Germany, Telefónica O2 Germany, as well as MVNO operators, such as Auchan Telecom, France.
Comarch’s solutions for telecom operators are intended for Fixed and Broadband Operators, Cable Operators, Mobile Operators, Wholesale Departments, MVNO/MVNE Operators, M2M Business, ISPs and VoIP Operators, Content Providers and IPTV Operators and Satellite Service Providers.
More information can be found at: telecoms.comarch.com.