OSS News Review

Timely OSS industry news since 2002.

Home Orga Systems Orga Systems Presents New Telesperience Research Paper

Orga Systems Presents New Telesperience Research Paper

Posted on July 5, 2012 Written by oss

Nine out of ten CSPs see real-time business processes as key to maximising revenue, according to a research paper by UK-based analyst house Telesperience and real-time charging and billing experts, Orga Systems. The revenue maximisation paper also uncovered research that only 8% of CSPs felt they had the necessary tools to deliver a 360° real-time view of their customers to generate better cash flows. The research, sponsored by Orga Systems, establishes seven key steps to help CSPs boost revenue across their organisations.

How to maintain revenue growth
Teresa Cottam, Chief Analyst at Telesperience, looked at current bottle-necks and strategies for how CSPs deal with revenue maximisation. She found that many organisations didn’t have the capability to deliver customer-centric experiences because they lacked seamless and fully-automated real-time processes and technology – critical steps in revenue maximisation. When questioned, many CSPs in the survey believed they were on the cusp of new ways of delivering business models through real-time internal and customer-facing business processes. CSPs admitted that they knew their organisations needed to combine historic data with real-time data of what the customer is doing and experiencing. And it was important that this data was accessible to all who need it internally, optimised for their particular needs and shared across departments. In this way, they can overcome organisational silos and increase operational effectiveness.

The Telesperience research paper also found:
• 74% of CSPs said they were planning to provide user configurable controls – a “new frontier” for enhanced customer interaction, according to the survey
• 72% of CSPs said it was hard or impossible for marketing departments to gain access to the information they need to maximise revenues
• 56% of CSPs still had relatively low levels of automation in their business and operational processes, meaning there is more potential for human errors.
“There is a palpable change in the mobile market. CSPs have stopped focusing solely on the bottom line and are now seeking to increase their top line revenues. This, in turn, means they are moving from just managing and assuring revenues to striving to maximise them. While there is enormous new revenue potential for CSPs that can put together a “killer” strategy, the challenge is to ensure that operational processes and systems support these plans. This paper outlines seven key ideas to help CSPs develop and action just such a “killer” strategy that will enable them to identify and maximise the many opportunities that are out there.” Teresa Cottam, Chief Analyst, Telesperience

Benefitting from advanced real-time billing
Orga Systems’ platform generates new revenue opportunities from the growing M2M market in automotive, energy, healthcare, retail, etc. This revenue stream is ultimately vital for CSPs to latch on to, especially after seeing market share and revenues diluted by other players. The solutions combine the benefits of advanced real-time billing with catalogue-driven end-to-end lifecycle business process and systems management, delivering all the capabilities needed to support the end-to-end process from customer ordering to order execution and billing.
***

To discover more of the findings from this study for yourself, download a free copy of the
research today: http://www.orga-systems.com/en/Telesperience-Trend-Report

Filed Under: Orga Systems

  • OSS Companies
  • Telecom Audit
  • Telecom Consultants
  • Telecom Dictionary

Categories

  • 3GSM World Congress
  • Ace-Comm
  • Adivent
  • Aepona
  • Alcatel-Lucent
  • Allround
  • Amdocs
  • Aperto Networks
  • Argent Networks
  • ASC Telecom
  • Astellia
  • Avotus
  • Axiom Systems
  • Azure Solutions
  • BEA Systems
  • Berg Insight
  • Billing and Customer Care
  • Billing and OSS World Conference
  • BSG Clearing Solutions
  • C-COR
  • Call Detail Records
  • CAPE Technologies
  • Carrier Access Billing
  • Centina Systems
  • Cerillion Technologies
  • Clarity
  • Clarity International
  • Comarch
  • Comptel
  • Comptel Corporation
  • Comverse
  • Comviva Technologies
  • Conference Bridges
  • Convergent Billing
  • Convergent Mediation
  • Convergys
  • Cramer
  • CSG Systems International
  • CustomCall Data Systems
  • cVidya
  • Cypress Communications
  • Dimetis
  • ECtel
  • Elitecore Technologies
  • Equinox Information Systems
  • Ericsson
  • eServGlobal
  • ESKADENIA Software
  • ETI Software
  • Evolving Systems
  • First Hop
  • Formula Telecom Solutions
  • Frost and Sullivan
  • FTS
  • HickoryTech
  • HighDeal
  • HP
  • Info Directions, Inc.
  • Intec Billing
  • Interconnect Billing
  • IntraISP
  • IPTV
  • JacobsRimell
  • LHS
  • Martin Group
  • MaxBill
  • Megasoft
  • MetaSolv
  • MetraTech
  • MVNO
  • NetCracker
  • NetMotion Wireless
  • Neural Technologies
  • Openet
  • Openet Telecom
  • Operax
  • Oracle
  • Orga Systems
  • OSS Conferences
  • OSS Jobs
  • OSS Visibility Index
  • OSS/J
  • Other Telecoms
  • Plantronics
  • Portal Software
  • Pricing and Rating
  • RateIntegration
  • Redknee
  • Revenue Assurance
  • Roaming
  • Seeker Wireless
  • Service Assurance
  • Service Fulfillment
  • Sicap
  • Sigma Systems
  • Skyline Communications
  • Sonus Networks, Inc.
  • Subex
  • SunTec
  • Syndesis
  • Tango Telecom
  • Tata Communications Ltd.
  • Telarix
  • Telcordia
  • Telecom Cost Management
  • Telecom Fraud
  • TeleManagement Forum
  • Telephone Headsets
  • TeleSciences
  • TeleStrategies
  • Telrad Networks
  • TEOCO
  • Theta Networks
  • TM Forum
  • Traffix
  • Tribold
  • TTI Telecom International Ltd.
  • Veramark Technologies
  • Vibrant Solutions
  • Vodafone
  • VOIP Billing
  • VoluBill
  • VOSS Solutions
  • WeDo Technologies
  • WiMAX Forum

Our Partners

Portal of Dallas

Auto News Review
Health Plan News
Rose Bushes
SatelliteDish.Net
I Go Cars

Bad School Photos
Canonical Tag
Check A Domain

Idaho Resorts
iWannaBeFamous
Mabank Online
Stockyards
TravelXL

OSS Industry

  • About Us
  • Advertise Here
  • Call Detail Record
  • Contact Us
  • Disclaimer
  • Operational Support Systems
  • Privacy Policy
  • Terms of Use
  • Write For Us




    OSS Companies
  • ACE*Comm
  • Amdocs
  • Avotus Corporation
  • Convergys
  • cVidya
  • MaxBill


Copyright © 2025 · Focus Pro Theme On Genesis Framework · WordPress · Log in