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TELMEX Mexican Directory Publisher ADSA Selects Amdocs for Sales Force Automation

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Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), and Anuncios en Directorios S.A. de C.V. (ADSA), the directory publishing subsidiary of Telefonos de Mexico S.A. de C.V. (TELMEX), today announced that ADSA selected Amdocs for sales force automation (SFA). The Amdocs SFA solution for directory publishers will help ADSA plan and execute sales campaigns cost-effectively and to the highest degree of quality, allowing the publisher to have quicker time to market for its digital and traditional directories. With the selection of the Amdocs SFA solution, which will be integrated into ADSA’s existing Amdocs directory platform, ADSA is moving closer to implementing a cross-organizational integrated customer management (ICM) strategy.

ADSA’s existing Amdocs platform addresses all aspects of the directory publishing process with a central, online infrastructure and provides a unified view of the customer. Integrating Amdocs’ directory SFA with it will enable ADSA to consolidate sales support information across all organizational customer touch-points, addressing the entire customer lifecycle. As a result, ADSA will be able to shorten the sales cycle, improve service and increase customer satisfaction and value.

“Amdocs has been a true partner in our success for the past 14 years, and we are confident in its ability to support our growth and maintain delivery excellence via its local support center in Mexico City,” said Benjamin Podoswa Schwaycer, chief executive officer at ADSA. “As we continue to simplify processes and align them around the customer, integrating the Amdocs SFA solution into our central Amdocs platform marks an additional step towards true ICM, bringing us closer to our commitment to deliver a differentiated and intentional customer experience.”

A scalable, user-friendly sales tool that can also be implemented as a stand-alone system, the Amdocs SFA solution for directory publishers will help ASDA increase revenues by maximizing sales force productivity. Amdocs’ SFA supports a wide range of directory products, including emerging multimedia digital advertising products, and will allow ADSA to quickly introduce traditional and non-traditional yellow pages, white pages and online directory publishing offerings. Through automation, Amdocs’ SFA will also enable ASDA to minimize errors and improve first-call resolution associated with the sales process, driving better customer service. In addition to the SFA solution, ADSA will deploy Amdocs’ dynamic sales presentations generator, a state-of-the-art time-saving tool that helps target customers more effectively. [Read more…]

BT Selects Syndesis for Discovery and Reconciliation Across IP-Based Network

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Syndesis, the leader in Convergent Service Delivery Management (CSDM) solutions, is pleased to announce that BT is implementing Syndesis® TrueSource™, the most widely deployed data integrity management solution, for discovery and reconciliation across its entire 21st Century (21CN) IP-based network. Under the license agreement, Syndesis will enable auto-discovery, live discrepancy management and reconciliation to accurately track services and network assets, recover resources and enhance processes, including provisioning.

BT’s 21st century network is the transformation project designed to move from a Public Switched Telephone Network to an IP system. A critical step in this initiative is the installation of Syndesis TrueSource to ensure scaleable, flow-through automated service delivery based on clean data foundations, thereby reducing the need for manual audits, cutting non-productive re-work time in provisioning cycles and reducing lengthy repair cycles. The Syndesis solution will be integrated across multiple Operational Support and Business Support Systems (OSS/BSS).

“BT chose Syndesis because of its proven ability to assure data consistency across BT’s multi-vendor 21st Century Network,” said Simon Curtis, BT Project Lead. “Network Assurance and data consistency are of the utmost importance with a project as ambitious as BT’s 21CN and, as such, it is imperative that only the most reliable solutions be implemented before our network roll-out. Syndesis will help BT transform the communications and entertainment experiences of its customers across the UK and provide an unrivalled service experience.”

Syndesis TrueSource’s service and asset discovery, network mediation, live discrepancy management and reconciliation enables communications service providers (CSPs) to accurately track their network assets and correct network, inventory and billing errors. This helps to eliminate production-stranded resources and ensures that customers are billed for the services, and levels of service, that they receive. [Read more…]

Intec Billing Wins Interconnect Billing Deal with Dutch Incumbent KPN

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Intec Billing, a supplier of BSS/OSS solutions to the global telecoms industry, has announced a win for core components from its market leading billing family, Intec Interconnect V7 and Intec Interconnect PREP, with the international wholesale voice division within KPN, the Dutch national operator. The deal is worth in excess of two and a half million dollars. KPN Global Carrier Services B.V. (KGCS) is an integrated part of the fixed division of KPN. It provides termination of international voice traffic originating outside and inside the Netherlands to any place in the world. [Read more…]

Rapid Link Signs Agreement to Acquire Telenational Communications

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Rapid Link, Inc. (OTC Bulletin Board: RPID.OB), one of the leading providers of Internet Phone services to niche markets like the military, today announced signing of the definitive Stock Purchase Agreement for the acquisition of Telenational Communications, Inc. The closing of the Telenational transaction is contingent upon Rapid Link’s receipt of necessary financing to complete the acquisition. The Company is working with a well-known investment banking firm to assist it in the fundraising process and has been in ongoing discussions with a number of potential investors. Rapid Link remains confident that it will secure the necessary financing on terms that are acceptable to it within the time period required to consummate the Telenational transaction.

“We are very excited to have cleared all of the major hurdles in finalizing this acquisition,” stated John Jenkins, CEO of Rapid Link. “We can now focus on closing the financing and combining the two entities. Telenational has consistently been net income positive over the past few years which will significantly improve our bottom line going forward.”

“Operationally, this is an ideal fit bringing together two competitors who both have expertise serving military personnel. We are able to further support that strengthened position with the availability of better products through Rapid Link’s new Sysmaster VOIP system,” commented Chris Canfield, President of Telenational. “I am very excited about the future of our new combined Company, and I believe that we will be recognized as one of the premier VOIP companies specializing in niche market opportunities.” [Read more…]

Convergys Wins Best Overall Company Award at Telestrategies’ Billing World 2006

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Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, announced today it has received the “Best Overall Company” award as part of the sixth annual Billing and OSS World “Excellence Awards” at Telestrategies’ Billing World 2006.

Billing World and OSS Today magazine established the Best Overall Company Excellence Award to recognize a company that has proven leadership in its respective market and has demonstrated market achievement and innovative product development. The award application required companies to list key clients, recent contract wins, and partnerships. Additionally, the application required companies to address specific implementations and how they met client requirements, challenges, third-party involvement, benchmarks, and implementation times, and how the solution improved the clients’ operations. [Read more…]

Telarix Extends Flexibility of iXTools with Support for Oracle

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Telarix, Inc., the leading provider of Interconnect Business Optimization (IBO) and settlement solutions for content providers, IP service providers and global fixed and mobile operators, today announced that iXTools will also be supported on Oracle Real Application Clusters 10g. Telarix now offers interconnect solutions designed to support a variety of hardware architectures and database systems.

Telarix’s iXTools(TM) is a powerful suite of software modules that enables carriers to reduce costs and increase profitability across their interconnect networks. By analyzing both revenue and cost information associated with telecom traffic in near real-time, carriers can optimize network routing and identify financial risks and opportunities while ensuring that every call is captured, rated and billed accurately. Three of the world’s five largest telecom providers depend on iXTools to optimize their interconnect business.

“Telarix is committed to addressing the interconnect challenges facing today’s carriers, regardless of their operating environment and database platform,” said Don Lynch, CEO of Telarix. “We are pleased to support Oracle and further extend the benefits of iXTools.”

Telarix recently introduced its next generation interconnect billing solution, iXBill. The innovative system ensures the entire interconnect billing process is fully tracked and captured, providing service providers an unprecedented view of their revenue streams while identifying critical financial trends. [Read more…]

Tech Mahindra Completes Deployment of RateIntegration’s PriceMaker Enterprise Pricing Server

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Tech Mahindra (formerly known as MBT), a leading India-based IT services provider dedicated exclusively to the telecommunications industry, announced the implementation of its Adjunct Rating solution at Fastlink, in Amman, Jordan. Developed on RateIntegration’s PriceMaker(tm) Enterprise Pricing Server product, the solution has reduced time-to-market for new services, reduced operational costs, and improved the flexibility of the entire billing process for Fastlink.

Fastlink, owned by MTC, a leading Middle East mobile operator, commands more than 70% market share in Jordan and has over 1.8 million subscribers. Post de-regularization, faced with aggressive competition from the new operators, Fastlink needed to find ways to retain their subscriber base with new products and acquire new subscribers. To increase its flexibility to launch new products, services and improve the overall operational effectiveness of its existing investments, Fastlink was looking for a convergent rating and billing solution. [Read more…]

Telenet Deploys Formula Telecom Solutions’ Next Generation Leap Business Control Engine

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Formula Telecom Solutions, Ltd. (LSE: FTS – News), a provider of Business Control, Billing and CRM solutions for service and content providers and the telecom industry, has announced that Telenet, Belgium’s largest provider of broadband services, has deployed FTS’ Leap Business Control Engine (Leap BCE(TM)) to perform real-time business control and rating of multi-play services. Using Leap BCE, Telenet can easily launch new services and formulate strategic business rules for dynamic, real-time responses to both service and subscriber-related events.

Leap BCE is a robust business rule engine capable of capturing, analyzing, and taking action on real-time events generated by subscribers, the network, and other solution components. It enables provider personnel to define, deploy, and manage new services through its simple-to-use GUI, without the need for new code. The product is a true multi-play platform capable of integrating simultaneously with various networks like wireline, wireless, mobile, cable, and IP, providing cross-product service plans. [Read more…]

Intec Billing Wins Billing Deals in Asia-Pacific, including Convergent Billing Singl.eView Contract

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Intec, a BSS/OSS software vendor for fixed, mobile and next-generation networks, announced today that its Asia Pacific operation has recently secured two key contract wins, both with new, high-profile customers, that are expected to substantially enhance Intec’s visibility in the countries and regions concerned, and have a multimillion dollar total value. [Read more…]

Convergys Wins Service Leader Award from CRM Magazine

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Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, announced today that CRM magazine selected Convergys as a 2006 Service Leader Award recipient for outsourcing services. This is the second consecutive year that Convergys has received this award. CRM magazine selects its service leaders based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction. [Read more…]

Atos Origin and Axiom Systems Announce Strategic Alliance for End-to-End Service Fulfillment

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Atos Origin, a leading IT services company, and Axiom Systems, a market leader in service fulfillment software have announced a strategic partnership to provide telecommunications providers with a solution to manage the end-to-end service fulfillment processes for services such as broadband (DSL/LLU), Triple Play, IPTV, VOIP and IPVPNs. [Read more…]

Xero Mobile Selects XIUS VOISE Platform to Launch its MVNO Services in the United States

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Xero Mobile (OTC:XRMB), the revolutionary new advertising funded pre-pay mobile phone operator and XIUS, the telecom division of Megasoft Ltd., a leading global provider of highly specialized OSS solutions to the telecom sector today announced that the innovative patent pending VOISE solution from XIUS, a truly next- generation convergent service delivery platform for MVNOs and Virtual Carriers, has been chosen by XERO Mobile to power the launch and delivery of its paradigm changing mobile phone service in the United States.

Los Angeles based Xero Mobile is both an Advanced MVNO (Mobile Virtual Network Operator) and a media sales organization. Xero is targeted to the college student community and will provide high specification handsets along with a variety of targeted services. [Read more…]

Evidian launches the third generation of Single Sign-On tools

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Evidian, European leader in Identity and Access Management (IAM), today announces the launch of WiseGuard 3G (third-generation), the latest component of its AccessMaster software suite. This innovative software solution responds to the needs of both public and private sector organizations who want to reinforce access control to applications and enhance their audit capabilities, particularly to guarantee compliance with regulations such as Sarbanes-Oxley, Basel II and LCNE, while increasing user productivity. [Read more…]

VoIP Logic Selects Highdeal for Pricing and Rating VOIP and IP Multimedia Applications

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VoIP Logic™ LLC, a leading hosted and managed multimedia IP applications provider, and Highdeal, the world leader in pricing and rating, today announced that VoIP Logic has selected Highdeal’s Transactive® pricing and rating solution for use in its on demand service delivery platforms for VoIP and IP multimedia network applications. [Read more…]

Leap Billing from Formula Telecom Solutions Selected as Finalist

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Formula Telecom Solutions, Ltd. (LSE: FTS – News), a global provider of Business Control, Billing and CRM solutions for service and content providers and the telecom industry, today announced that its Leap Billing product has been selected by TeleStrategies, publisher of Billing World & OSS Today, as a Best New Product finalist for its Sixth Annual Excellence Awards. Published 12 times a year, Billing World & OSS Today is the most widely read magazine by back-office software decision makers in the telecommunications industry. [Read more…]

OSS through JavaT Initiative OSS/J and Tigerstripe Sign Agreement

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OSS through JavaT Initiative (OSS/J) and Tigerstripe today announced a software licensing agreement that enables OSS/J and its members to use Tigerstripe WorkbenchT. This software engine simplifies and accelerates OSS/J’s efforts to design industry-standard Applications Programmer Interfaces (APIs) specifications.

Tigerstripe Workbench has an OSS/J plug-in that captures the standard’s best practices and design guidelines and automatically generates standards-compliant API specifications. Tigerstripe’s automation engine makes a significant contribution to the growing ecosystem of OSS/J-based products and services. [Read more…]

Ukrainian Mobile Communications Chooses NetCracker

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NetCracker Technology, an innovator in delivering OSS software solutions for telecom service providers, and Ukrainian Mobile Communication (UMC) today announced that UMC has chosen NetCracker’s comprehensive OSS solution to streamline their operations and optimize the utilization of network and service resources. UMC is the largest mobile carrier in the Ukraine with more than 14.0 million subscribers. [Read more…]

Helio and Yahoo! Partner to Offer Mobile Access to Internet Services

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HELIO LLC, a mobile service built for young, connected consumers, and Yahoo!(R) Inc. (Nasdaq:YHOO), a leading global Internet company, today announced a relationship to give Helio members access to one of the most extensive suites of Yahoo! services available from any mobile brand. Through this relationship, Helio members will stay connected to their favorite Yahoo! services such as Yahoo! Search, Yahoo! Mail, Yahoo! Messenger, Yahoo! News, Yahoo! Sports and more on Helio’s 3G services.

“There are millions of people who use Yahoo! as their online hub of connectivity and who align with Helio’s target market,” said Sky Dayton, CEO, HELIO LLC. “By extending Yahoo! services to the Helio platform, we’re giving these people the opportunity to access their information and connect with friends from virtually anywhere nationwide — away from the PC — all through a familiar experience.”

Helio and Yahoo! will also continually work to introduce new Yahoo! services to Helio members. This includes Yahoo! Go for Mobile, a full range of Yahoo!’s leading community, information and content services integrated into a single complete product experience. In addition, Yahoo! and Helio will co-market the services across the Yahoo! network and other Helio marketing channels. The marketing efforts will showcase how easily Yahoo! users can extend their experience into the mobile environment with Helio’s 3G network and high-end devices. [Read more…]

Sri Lanka Telecom Deploys Convergys’ Infinys Software

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Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today its Infinys [tm] Rating and Billing and Mediation software is now fully operational at Sri Lanka Telecom (SLT), supporting SLT’s customer base across all services. Colombo-based Sri Lanka Telecom is Sri Lanka’s premier telecommunication services provider with more than one million business and residential subscribers, providing domestic and international voice, Internet, and data services. [Read more…]

Azure Solutions’ Certo 2 Revenue Assurance Selected by North American MVNO

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Azure Solutions, the revenue-assurance company, today announced that a national, tier-one Mobile Virtual Network Operator (MVNO) in North America has selected its Certo 2 revenue-assurance solution to monitor wireless network and revenue performance for a major new service offering it launched in early 2006. Certo 2, recently recognized as a finalist as Best New Product for Telestrategies’ Sixth Annual Excellence Awards, is the latest version of Azure’s automated revenue-assurance solution. After its initial market launch, the MVNO is currently adding high volumes of new customers to its service offering that is highly interactive and data intensive.
[Read more…]

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