Timely OSS industry news since 2002.
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Clarity International, a global supplier of next-generation Operational Support Systems (OSS), has signed a multi-million-dollar contract with Indonesian tier one telecommunications service provider PT Telkom.
PT Telkom selected Clarity OSS apparently after an extensive international search. PT Telkom was seeking world-best technology to unify and improve its services across all its products while reducing operational costs. [Read more…]
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MetaSolv Software, Inc., a global leader in comprehensive operations support system (OSS) solutions for next-generation communications service providers, today announced that Telstra, Australia’s leading media-communications company, has selected MetaSolv for a key role in its Operational Support System transformation. MetaSolv’s Activation 5 will provide multi-service activation for Telstra’s next-generation voice, broadband, IP wireline and 3G wireless networks and services.
“Telstra is transforming its business to deliver a ‘one click, one touch, one button, one screen, one step solutions’ environment for customers and employees. The company’s vision is a simpler IT environment that involves partnering with world-class suppliers using proven off-the-shelf solutions. We are pleased to welcome MetaSolv as one of our partners in the Operations Support Systems (OSS) transformation space,” Mr. John McInerney, Program Director, IT Transformation, Telstra Corporation said.
MetaSolv’s multi-year, multi-million dollar agreement is planned to provide Telstra with a sophisticated, scalable next-generation activation platform that enables multi-service activation across all technology domains, including multi-vendor 3G wireless and IP-based networks. Telstra will use MetaSolv to help consolidate its activation systems, with the aim of reducing operations costs, improving customer service and accelerating time-to-market for new services through rapid service introduction and bundling. [Read more…]
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Comptel Corporation, a leading Operational Support System (OSS) software vendor for convergent mediation, charging, provisioning and network inventory, announced today that Gibraltar’s Gibtelecom, an affiliate of Verizon, has now deployed Comptel’s mediation solution, and signed a further agreement to use Comptel’s reporting and provisioning solution. Gibtelecom will be using Comptel’s convergent solutions for its fixed, mobile and Internet services.
Mr. George Gaskin, Gibtelecom’s IT Manager says: “Comptel was selected following a competitive tender for both mediation and provisioning. Obviously, by the time we came to choose a solution for reporting and provisioning, we had already worked with Comptel, so we felt confident that Comptel’s solutions would meet our needs. These solutions will enable us to provide even better services to our customers, while helping combat fraud.”
Gibtelecom chose Comptel EventLink® because it needed a convergent mediation solution that would be able to handle, collect and process usage information across all networks and services, allowing a greater flexibility in billing for these services. Comptel’s mediation solution offered an off-the-shelf integration with Gibtelecom’s billing systems. The solution is now deployed and live, managing Gibtelecom’s services, including GSM, GPRS and MMS. [Read more…]
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Cerillion Technologies has announced a new contract with Reliance Telecommunications (Reltelwireless) to implement a complete mediation solution for their CDMA network in Nigeria. Cerillion will deliver their Mediator product and provide integration with network switches from Huawei.
Kenneth Aigbinode, Vice Chairman Reliance Telecommunications, said “Mediation has become an important area of focus within Reltelwireless as we continue to develop our revenue assurance programmes. Cerillion have proven they understand our business and we are confident that their Mediator system will help us maximise our billable revenues.”
The system will be used to improve revenue assurance in Reltelwireless, securing revenue generation from a full range of corporate and residential services. Mediator’s intuitive configuration tools and rules-based processing engine will support their time-to-market demands, whilst providing a complete audit trail and CDR traceability. [Read more…]
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LecStar Telecom Inc., a wholly owned subsidiary of Fonix(R) Corp. (OTCBB: FNIX) offering a full array of fixed wire-line voice, data, Internet and operator services to business and residential customers in the Southeast, has entered into a management agreement with Lightyear Network Solutions, LLC (“Lightyear”) in order to decrease LecStar operating and related costs.
“Outsourcing LecStar Telecom’s telecommunications and customer service functions to Lightyear significantly reduces the company’s operating costs in the wake of recent regulatory actions that have negatively impacted small CLECs,” explained Thomas A. Murdock, chairman and CEO, Fonix Corp. “This change further enhances the company’s financial and competitive positions, while better enabling us to focus on developing and deploying integrated communication technologies.”
Under the terms of the agreement, effective July 1, 2006, Lightyear will manage all operating support services for LecStar including billing, provisioning, customer relationship management systems and telecommunications services under the terms of LecStar’s commercial agreements with wholesale telecom providers. Lightyear will receive specified fees from LecStar for these services. [Read more…]
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Swisscom Mobile and cVidya Networks have announced a partnership in the field of Revenue Assurance. The goal of the partnership is to engage in activities to develop and improve next generation Revenue Assurance best practice and solutions while integrating principles of, for example, business intelligence. The two companies will use the installation of the MoneyMap® at Swisscom Mobile for the development and validation of new and innovative Revenue Assurance technologies, methodologies and principles.
“cVidya has proven to go the extra mile when it comes to Revenue Assurance and understands the requirements of an operator that has a mature Revenue Assurance process. At Swisscom Mobile we believe that Revenue Assurance is to take a different turn, especially in the light of eroding monopolies, hostile markets and continuous market and product innovation. In cVidya we have found a partner who will face the next level of Revenue Assurance challenges successfully and we hope to provide a stimulus to the industry as a whole” said Kurt Meyer, Chief Risk Officer.
“We see Swisscom Mobile’s decision to join efforts with cVidya as a major vote of confidence in our approach to Revenue Assurance,” remarked Alon Aginsky, CEO of cVidya Networks. [Read more…]
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Amdocs (NYSE: DOX – News), a provider of software and services to enable integrated customer management and the intentional customer experience(TM), and Anuncios en Directorios S.A. de C.V. (ADSA), the directory publishing subsidiary of Telefonos de Mexico S.A. de C.V. (TELMEX), has announced that ADSA chose Amdocs to deliver software and associated services to update ADSA’s online yellow pages directories to ensure a better customer experience to consumers and better business value to advertisers.
“Amdocs is already providing us with a centralized, customer-centric online infrastructure that addresses all aspects of the directory publishing process — including online yellow pages — and helps us offer a unique and intentional experience to our customers,” said Benjamin Podoswa Schwaycer, chief executive officer at ADSA.
Amdocs will be the prime systems integrator to replace ADSA’s online search engine software using ApproxiMatch online search engine as a key component of this initiative, and will also provide maintenance services to support the implementation under a six-year contract. [Read more…]
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Convergent Billing specialist, Cerillion Technologies, has announced the successful implementation of the Cerillion CRM and Billing solution for Bulldog Communications Ltd, a subsidiary of Cable and Wireless in the UK. Cerillion have implemented their Revenue Manager, CRM Plus, Mediator and Information Manager products to support Bulldog’s VoIP and metered broadband services business, and performed the migration of the existing customer base to the new system. [Read more…]
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Amdocs (NYSE: DOX – News), a leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), and Rogers Communications, a diversified Canadian communications and media company today announced that Rogers will implement Amdocs CRM across cable, wireless and telecom lines of business. This implementation is part of Rogers’ integrated customer management (ICM) strategy rollout which is designed to provide a consistent customer experience to its more than 10 million subscribers.
“Rogers recognizes that it is important to deliver a consistent and rewarding experience across all channels,” said Stephen Graham, chief marketing officer at Rogers Communications Inc. “After an extensive review of potential solutions, Amdocs was the natural choice to help us achieve this goal. The company understands our challenges and has the proven solutions we need to address them.”
Customers receive a variety of communications services from Rogers, including cable TV, high-speed Internet, wireline and wireless. Rogers strives to ensure a consistent customer experience across all those services. Providing a single view of the customer is part of an ICM strategy, which helps achieve that. ICM provides a framework to organize a company’s infrastructure and resources around customer needs and the customer experience. [Read more…]
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Axiom Systems, a leader in Service Fulfilment software for communications service providers, has announced a strategic partnership with a leading North American Operations Support System (OSS) consultancy and systems integrator, TierOne OSS Technologies. The partnership will result in the seamless integration of AXIOSS with TierOne™ enSEMBLE, to create the industry’s first integrated Service Fulfillment solution to simultaneously address provisioning and activation requirements across Layer 1 (Optical, Photonic), Layer 2 (Carrier Ethernet, DSL, Broadband) and Layer 3 (VoIP, IPTV) networks.
“Service Providers are under real pressure to address the demands that new converged services are placing on their underlying transport network infrastructure and OSS systems,” said Brad Niven, Axiom System’s Regional Director for the Americas.
AXIOSS is a unique component-based platform that enables Service Provider’s to design, create and deliver next generation services such as IPTV and VoIP over agnostic broadband and IP networks. TierOne™ enSEMBLE is the telecommunications industry’s leading integrated solution suite for comprehensive transport network management supporting last-gen, this-gen and next-generation services. [Read more…]
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The joint application of Magyar Telekom’s T-Com business line and Allround has won the World Billing Awards 2006 in the Best Revenue Assurance/Management Project category. The winners have been announced at the Billing and Information Management Systems 2006 Gala Dinner in London, on 8th June 2006.
“We are delighted to acknowledge the T-Com / Magyar Telekom / Allround project as winner in the ‘Best Revenue Assurance / Revenue Management’ category. All of us were impressed by the proactive approach based on stability testing that was adopted, and also by the honesty demonstrated in both relationships and reporting structures that is clearly important for real long term benefits to accrue.” said Hugh Roberts, Chairman of the Awards Judging Panel and Consultant Director for IIR’s BSS/OSS and RM events.
László Harsányi, Director at Billing and CRM Directorate of T-Com Wireline Services of Magyar Telekom stated: “it is an honour that the T-Com / Magyar Telekom / Allround project won the prestigious World Billing Awards. This achievement acknowledges the innovative ideas and the strong co-operation between the two companies to customize and implement this new methodology.” [Read more…]
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ACE*COMM Corporation (NASDAQ:ACEC), a provider of advanced OSS, value-added services, and network business intelligence solutions, today announced it has signed its first customer in North America for the deployment of its industry-leading Parent Patrol(TM) wireless access control application. The customer, an undisclosed Tier One North American service provider, is expected to commence rollout for the new service in one of its regional divisions in the third quarter of 2006.
“Selling dynamic, value-added service applications like Parent Patrol(TM) into the Tier-1 customer space is a breakthrough achievement for ACE*COMM and a positive indicator of the market potential for this class of product,” said George Jimenez, Chairman and Chief Executive Officer of ACE*COMM.
Parent Patrol(TM) gives parents the ability to supervise their children’s use of mobile phones. Parents use an intuitive web-based interface to the service provider’s network, through which they set allowance limits on parameters such as time of day, numbers called or received, minutes used, and services accessed. [Read more…]
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Veramark Technologies, Inc. (OTCBB: VERA) has announced the signing of a new 3-year managed services contract with a large beverage and bottling company. Veramark’s ASP (Application Service Provider) model allows its customers easy web browser access to the full functionality of the VeraSMART suite of applications including Call Accounting, Allocation, Invoice Management, Online Directory, and Work Order; without the need to install, host, and maintain a premise-based solution. The client will utilize Veramark’s services primarily for security reporting within their facilities.
Veramark president and CEO David Mazzella said, “For companies that recognize the benefits of telemanagement solutions, but would rather not manage a system themselves, Veramark’s Managed Services offers application hosting in a variety of arrangements from full-service to Applications Service Provider (ASP) models. We’re pleased to provide our new client with solely dedicated and optimized servers maintained in a secure environment; end-to-end Web access; industry-leading service delivery and dedicated account support; and knowledgeable technical support.”
The client’s security reporting activities will be supported by VeraSMART’s Call Accounting module to track and document communication between management and personnel. The service will be used initially to manage 6,000 extensions at seven sites, with expansion to additional sites expected. [Read more…]
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Info Directions, a developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that Toronto-based service provider, Roadpost Inc., has selected its CostGuard(R) XG back office solution to help manage the launch of new services to the company’s international business clients.
“Our six-year partnership with Info Directions has delivered value to our organization and to the customers we serve,” said Roadpost’s Director of IT Louis Chang. “CostGuard XG will give us the flexibility to provide additional products and services to our customers and adapt to the changes taking place in the communications marketplace. We are focused on leveraging our strengths as a service provider to simplify the lives of our clients when they travel abroad and CostGuard XG is a key part of our efforts.”
Launched in 1991, Roadpost provides customized global communications to individuals and corporations, offering subscriptions and short-term rental of cellular, satellite and personal digital assistant communications services. The company’s portfolio includes International Cellular, Global Satellite, International BlackBerry and Worldwide Internet services providing complete global coverage. Roadpost has alliances with industry leaders such as 02(UK)Ltd, Transatel, Swisscom, Telecom Italia Mobile, Vodafone, Bell Mobility, TELUS Mobility, Iridium, France Telecom Mobile Services, iPass, Research in Motion, Motorola and Nokia which allow it to deliver reliable and secure communications. [Read more…]
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JacobsRimell, a leading provider of customer-centric IP service fulfillment solutions, today announced at the SCTE conference the availability of APS(tm) ‘QuickStart,’ the latest implementation of its innovative Automated Provisioning System (APS).
“We have successfully implemented APS to multi-service cable and telecom service providers around the world, ranging from providers such as Comcast and UPC to Cbeyond and now Bermuda CableVision”, said David Jacobs, co-founder and CTO, JacobsRimell. “The APS QuickStart package will help Bermuda CableVision reach its goal to roll out Point-to-Point Data Services over a short time frame to its large subscriber base and also easily scale new services to new subscribers.”
Bermuda CableVision, the leading cable operator in Bermuda, will use APS QuickStart to more rapidly launch their High Speed Data (HSD) service. This solution will give Bermuda CableVision an automated and integrated platform to manage all of their HSD subscribers and provision all HSD related services, ultimately allowing them to launch new services by evolving rather than replacing their existing infrastructure. [Read more…]
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Lucent Technologies (NYSE: LU) has been selected by Telefonica of Spain to maximize the availability and responsiveness of Telefonica’s application servers and end-to-end performance of all network traffic (WiFi, LAN, etc.) using Lucent’s VitalSuite(R) Application Performance Management software.
“We chose Lucent’s VitalSuite(R) Application Performance Management software to significantly increase our overall network and application performance,” said Olegario Mendez, corporate network operations manager at Telefonica de Espana.
Lucent will provide Telefonica Sistemas — Telefonica’s IT department, which is responsible for managing Telefonica’s worldwide network — with VitalSuite(R) performance management agents that monitor key applications and system resources, which are key for millions of Telefonica’s business and consumer customers worldwide. Using software agents and scripts, Telefonica’s IT group will be able to increase the performance of its application servers and systems resources throughout its entire, global network. [Read more…]
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Redknee Inc., a provider of innovative infrastructure software that monetizes and personalizes services and content for mobile users, today announced it has received The Canadian Advanced Technology Alliance (CATA Alliance) award for Outstanding Product Achievement in Information Communications Telecom (ICT).
“Redknee exemplifies Canadian technology success,” said John Reid, President of the CATA Alliance. “The company’s strong focus on technology innovation has led them to become one of the leading forces of innovation in the wireless communication service provider industry, and this is the result of drive, energy and vision.”
Redknee empowers mobile network operators to maximize their differentiation and revenue with products and solutions for converged billing, IP charging, policy decision making and enhanced location, presence, profile, messaging and mCommerce services. The subscriber experience is improved through Redknee’s self-care, loyalty and analytics that deliver the content and services subscribers want, when they want them. [Read more…]
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Convergys Corporation (NYSE: CVG) provided a unique set of product, consulting, and professional services to implement and integrate a new billing solution to support Croatia’s Metronet telekomunikacije d.d. with complex triple play billing, speedy introduction of new services, and rapid customer growth in Croatia’s newly deregulated telecom market. The Convergys solution for Metronet has gone live, implemented in a matter of months as opposed to longer timeframes often seen in the communications industry.
“As an aggressive new competitor in the triple play arena, we know the importance of speed to market and simplified billing for a complex bundled triple play offering,” said Dennis Rukavina, Chief Financial Officer at Metronet. “We made a strategic commitment in selecting Convergys to consult and implement its solution including Infinys, a comprehensive, off-the-shelf solution that could immediately support the diverse requirements of our sophisticated product suite, and scale to meet our future needs as we undergo rapid expansion.”
The Convergys on-site consulting team completed the implementation on time and within budget in just five months using Convergys’ worldwide implementation best practices learned through over 20 years of experience. As part of the solution, Convergys implemented Infinys [tm], its award winning comprehensive, convergent, business support system software. [Read more…]
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LHS, a leading provider of telecommunications billing and customer care systems has won the “Overall – Best contribution to billing” at the IIR’s World Billing Awards 2006 second year in a row. The World Billing Awards acknowledge best billing practice and raise awareness of how significant billing, charging, IT and associated processes are to the communications industry. LHS was selected for its efforts in supporting IMS and all-IP billing. In the category “Best billing implementation” LHS earned second place.
“We are delighted to acknowledge LHS as winner in the ‘Overall – Best Contribution to Billing’ category for their development work on IMS-ready products.” said Hugh Roberts, Chairman of the Awards Judging Panel and Consultant Director for IIR’s BSS/OSS and RM events. “This year for the first time we took the unusual step of imposing an additional last minute requirement on the finalists in the ‘Overall’ category – and it was significant that each of them chose to highlight a different aspect of their value proposition as the most compelling. It was interesting to us that only one of the finalists mentioned the need to confront and overcome the challenges of IMS and all-IP billing – and that company was LHS.”
LHS recognized the trend towards IP Multimedia Subsystem (IMS) very early. IMS is a layered horizontal network architecture based on IP standards enabling network operators to offer all kinds of new services to their customers, independent from the type of network access or device used. LHS has managed to cope with the requirements and challenges of IMS and all-IP billing, and taken the industry lead by integrating its key charging and accounting protocol Diameter into its product portfolio. This enables carriers on-line and offline billing in an all-IP environment. [Read more…]
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Valista (www.valista.com), the leading provider of payments and merchandizing solutions enabling the purchase of premium digital services, today announced that mBlox, the world’s largest mobile transaction network, is deploying Valista’s end-to-end transaction engine — PaymentsPlus. mBlox selected the payment platform after a close comparison of the world’s leading vendors and will use it to support its next generation mobile billing services, including WAP billing.
Andrew Bud, Executive Chairman of mBlox, said, “The evolution of premium SMS, an industry we lead, into the next generation of mobile content billing is a huge opportunity for us. We will be able to offer a wider range of innovative and effective payment services for our customers. The mobile content industry will be able to deliver and bill content including mobile TV, video clips, gaming and music downloads. We chose Valista’s technology because it is proven to be the best in the industry, and are pleased to be working with a company with a similar customer-focused ethos to ourselves.”
Valista’s PaymentsPlus solution enables mobile transaction network providers and telecommunications operators to adapt to the ever-changing dynamics of the global payments market by offering more flexible payment choices such as direct to mobile bill charging and WAP billing. [Read more…]
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