Info Directions, a developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that Toronto-based service provider, Roadpost Inc., has selected its CostGuard(R) XG back office solution to help manage the launch of new services to the company’s international business clients.
“Our six-year partnership with Info Directions has delivered value to our organization and to the customers we serve,” said Roadpost’s Director of IT Louis Chang. “CostGuard XG will give us the flexibility to provide additional products and services to our customers and adapt to the changes taking place in the communications marketplace. We are focused on leveraging our strengths as a service provider to simplify the lives of our clients when they travel abroad and CostGuard XG is a key part of our efforts.”
Launched in 1991, Roadpost provides customized global communications to individuals and corporations, offering subscriptions and short-term rental of cellular, satellite and personal digital assistant communications services. The company’s portfolio includes International Cellular, Global Satellite, International BlackBerry and Worldwide Internet services providing complete global coverage. Roadpost has alliances with industry leaders such as 02(UK)Ltd, Transatel, Swisscom, Telecom Italia Mobile, Vodafone, Bell Mobility, TELUS Mobility, Iridium, France Telecom Mobile Services, iPass, Research in Motion, Motorola and Nokia which allow it to deliver reliable and secure communications.
As a provider of both subscription and short-term rental services, Roadpost bills for these two distinct applications across both retail and wholesale accounts. When rental clients return their equipment, usage records are processed and a summary of call details for the rental period is sent with their bill. With subscription clients, international usage is consolidated on a monthly basis and provided to customers in both summary and detailed format. Roadpost has been an Info Directions client since 2000.
With CostGuard XG running its billing and operations systems, Roadpost will tap into a robust customer care interface that will enhance the end user experience by offering flexible product bundling and discounts; advanced trouble ticketing; and wizards for order entry, suspend/restore, hotlining and more. With the installation of CostGuard XG, Roadpost anticipates adding new services and product offerings to its growing list of clients.
“As a global communications provider, Roadpost is a leader in the industry and we are pleased to be able to bring the benefits of CostGuard XG’s comprehensive operations and billing solution to its clients,” said Donald Culeton, president of Info Directions, Inc. “Roadpost’s use of CostGuard XG to help streamline operations and enhance customer service is another example of the company’s desire to continuously add value as a service provider.”
Founded in 1991, Roadpost (www.roadpost.com) provides customized global communications to individuals and corporations. The company’s comprehensive portfolio includes International Cellular, Global Satellite, International BlackBerry and Worldwide Internet services providing complete global coverage, no matter where the destination. Alliances with industry leaders such as 02(UK)Ltd, Transatel, Swisscom, Telecom Italia Mobile, Vodafone, Bell Mobility, TELUS Mobility, Iridium, France Telecom Mobile Services, iPass, Research in Motion, Motorola and Nokia allow Roadpost to deliver reliable and secure communications with the largest network of worldwide coverage.
About Info Directions
Info Directions designs, hosts and installs net-centric billing, rating, order management, workflow and selling solutions for progressive communications service providers. Info Directions’ benchmark CostGuard(R) line of installed and ASP OSS/BSS products deliver convergent, web-enabled solutions to ICPs, wireless operators, ASPs, CLECs and ISPs offering local, long distance, broadband, wireless, content, data, VoIP, ASP usage, utility, frame relay, and xDSL services. The company also provides the Lexys Point of Sale(TM) product to wireless retailers throughout the U.S. and around the world. The company is a Microsoft Gold Certified Partner and member of the MSDN ISV Program. To learn more about Info Directions, please call 1.888.924.4110 or visit www.infodirections.com.