Convergys Corporation (NYSE: CVG), one of the largest agent-assisted customer service companies in the world, announced recently that it has been positioned by Gartner, Inc., in the Leaders quadrant of the 2011 Magic Quadrant for worldwide customer management (CM) contact center business process outsourcing services, released on December 19, 2011. (more…)

i-conX solutions, the world’s fastest growing inter-carrier billing and routing solutions vendor, recently announced that New Zealand ISP Orcon is the latest customer to enter live service with its hosted a-s-p interconnect billing service, acclaimed since 2001 as the most cost-efficient hosted delivery platform available for the inter-carrier business sector, and in use with leading telcos worldwide, including Vodafone, UPC and KPN group affiliates. (more…)

To further deliver on its promise to build an integrated offering for service providers, Comptel has acquired leading analytics company, Xtract. This acquisition will further enable Comptel to help its customers manage the customer experience and drive new revenues to their subscriber bases. This rounds out Comptel’s “event -> analysis -> action” business model, which seeks to drive real-time data collection and response to end user events. (more…)

Full representation of the stakeholders will be sharing case studies and their vital views on how to develop and deploy innovative and sustainable mobile payments services at Mobile Payments & NFC World Summit 2012 which will be held from 19 to 20 April 2012 in Hong Kong. (more…)

European telecom operators risk being sidelined in the global cloud computing market as aggressive North American and Asian operators spend billions to build international presence. New research from Informa’s Telecom Cloud Monitor has found that European operators accounted for only 7% of the US$13.5 billion that operators committed on cloud assets in 2011. North American and Asian operators accounted for 90%, or US$12 billion. (more…)

Clarity has announced that it has been positioned as a visionary in Gartner’s Magic Quadrant report. The report comes as further validation for Clarity’s Unified Telecommunications Operational Management solutions following deployments in 2011 with Western Power, Vodafone and Telkom Malaysia. (more…)

VOSS Solutions, the leader in cloud fulfillment technology, launched a User Deployment Service to automate the set up of users, their associated devices and services, on a unified communications and collaboration (UC&C) platform. (more…)

Telcordia Advanced Technology Solutions (ATS) business unit, a leading provider of research and innovation for the communications industry, recently announced that it has become a wholly owned subsidiary of Telcordia Technologies Inc. (“Telcordia”) doing business under its new name Applied Communication Sciences(1). This corporate reorganization formally separates the former research and development strategic business unit from Telcordia to mitigate any US Government concerns arising from the recent acquisition of Telcordia by Ericsson (NASDAQ: ERIC), and ensures the continuity of product and service delivery to Telcordia ATS government clients albeit under a new name. (more…)

DigitalRoute recently announced that its MediationZone is in live operation at Vodafone Portugal. MediationZone was selected to replace existing mediation solutions after a careful evaluation including a successful proof-of-concept. The recent deployment is the first part of a five-phase program at Vodafone Portugal to create a unified mediation layer based on MediationZone. The new solution will speed up the introduction of new services. (more…)

cVidya Networks, (www.cvidya.com) the global provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers, recently announced that TM Forum has appointed Tal Eisner, Senior Director of Product Strategy for cVidya’s, as Deputy Chair of the Fraud Management Group. (more…)

In response to the latest requirements of modern businesses, Comarch has broadened its Mobile Solutions and Services portfolio with services related to the commercial implementation of Nokia Data Gathering. Comarch will be able to provide data support to all organizations searching for support in setting up and maintaining Nokia Data Gathering. (more…)

Subex Ltd, a leading global provider of business support systems (BSS) for Communications Service Providers (CSPs), has launched a new release of its Revenue Operations Centre (ROC) Fraud Management solution – Version 7.4. Subex’s newest version of its ROC Fraud Management solution introduces inline controls for preventing subscription fraud, transaction fraud and equipment loss at point of sale. (more…)

Mobile Payments & NFC World Summit 2012 will draw together highly-regarded speakers representing the mobile network operators, banks, money transfer providers, mobile transfer networks, mWallets, retailers, public transit providers, ‘interoperability hubs’, handset manufacturers, technology and equipment providers to share their latest efforts in launching mobile financial services and the key challenges facing them. (more…)

Comptel Corporation (NASDAQ OMX Helsinki: CTL1V), the leading vendor of dynamic Operations Support System (OSS) software, and independent analyst firm Heavy Reading recently released a whitepaper that explores how communications service providers (CSPs) can use next-generation mediation platforms to effectively manage the growth in data traffic and monetise advanced network and subscriber services. (more…)

New research from customer relationship management leader *Convergys Corporation* (NYSE: CVG) reveals that while U.S. consumers still call agents their “go to” resource for customer service, the growing popularity of live Web chat, email, text messaging, self-service Web sites, social media and other new care options is fueling demand for the multichannel service experience. (more…)