December 8 – 10 2009 will see Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS), showcase technology leadership at Telemangement Forum’s Management World 2009 at Rosen Shingle Creek, Orlando, Florida (Subex is at booth # 222). [Read more…]
Subex Leads Market in Business Optimization for 2nd Year
Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS), has been reported as the market leader in Business Optimization for the second year in succession, by Analysys Mason in its report on the billing market, Billing Market Review: 2008 – 2013, released in November 2009. Subex emerged the market leader in this space last year as well. [Read more…]
Amdocs Signs License and Managed Services Agreement With DAVE Wireless
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has signed a multi-year, managed services agreement with Data & Audio Visual Enterprises Wireless Inc. (DAVE Wireless), a Canadian wireless company. [Read more…]
Amdocs Acquires jNetX
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has acquired jNetX, a privately-held service delivery platform (SDP) provider, for $50 million net of debt and cash, subject to post closing adjustments. This acquisition accelerates Amdocs’ position in the SDP market by combining jNetX’s industry leading offering with Amdocs’ existing customer experience solutions and service delivery capabilities. For perspective, the SDP market is estimated to grow at a 14% CAGR to $6 billion by 2013, according to a leading industry analyst firm (Analysys Mason, August 2009). [Read more…]
MYCOM Integrates Performance Management Software with HP TeMIP Fault Management Solution
MYCOM, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecoms industry, recently completed an integration of its Performance Management software, NIMS-PrOptima with HP TeMIP, a highly automated fault management solution. [Read more…]
New TM Forum Report Shows Connection between Customer Experience and Profitability for Communications Service Providers
TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, today revealed the findings of its latest research in to the role of customer experience in communications service providers (CSPs). The research concludes that while CSPs remain challenged by inflexible legacy systems, a raft of data management issues, and recession-driven budget constraints, there is good news ahead. [Read more…]
NII Holdings Selects Astellia to Monitor Its Networks
Astellia, leading provider of monitoring solutions to maximize Quality of Service (QoS) management and performance of mobile networks, has signed a contract with NII Holdings, Inc., one of the leading providers of fully integrated mobile communication services designed to meet the needs of businesses and individual customers in selected Latin American markets, to monitor its 2G and 3G networks. [Read more…]
NetCom Deploys Gb on SDH Monitoring Solution from Polystar
Polystar OSIX, a leading supplier of Service Assurance and Network Performance Monitoring solutions, has told OSS News Review that NetCom, Norwegian leading mobile telecommunications company, has successfully deployed Polystar market-leading Network Performance Monitoring solution for Gb on SDH/STM-1. [Read more…]
Subex Enables Real Time Business Optimization
Subex Ltd, a leading global provider of operations and business support systems (OSS/BSS), has recently released Rocware 2.0 for Communication Service Providers (CSPs) to assist them with revenue protection, cost management and assured operations. Rocware 2.0 is a key component of the ROC (Revenue Operations Center) – a concept the company pioneered almost three years ago. [Read more…]
Rogers Upgrades its Amdocs Customer Management System
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has told OSS News Review that Rogers Communications Inc., a diversified Canadian communications and media company, has upgraded its Amdocs customer management system to Amdocs CES 7.5. [Read more…]
TM Forum Enables Service Provider Confidence with Certified Compliance Program
TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, announced the launch of a Certified Compliance Testing program. The new program offers reassurance to communications service providers seeking to future-proof their IT architecture through use of TM Forum’s proven and flexible set of Solution Frameworks (NGOSS). [Read more…]
Polystar Certifies its Solution towards GSMA Roaming Quality Framework
Polystar OSIX, a supplier of OSS/BSS solutions, has become self-certified as a Global Roaming Quality (GRQ) Monitoring Provider under an initiative developed by GSMA, the global trade association for the mobile communications industry. [Read more…]
Theta Networks Releases Mobile Broadband Monitoring and Optimization Solution
Theta Networks has released a solution for monitoring, analyzing and optimizing subscribers’ data traffic over mobile networks called Bro@dMAX. The solution is designed to help operators address the growth of Mobile Broadband. [Read more…]
Mycom Performance Management Software contributes to O2’s No.1 J.D. Power Ranking in Customer Satisfaction Survey for Mobile Broadband
Mycom, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecoms industry, recently congratulated leading UK operator, O2, on their No.1 ranking in the recent J.D. Power Customer Satisfaction Survey of UK Mobile and Fixed Broadband. [Read more…]
HP Helps Telecoms Manage the Customer Experience with New Operations Support Systems Software
HP is introducing three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers. As part of the HP Next-Generation Operations Support Systems (HP NGOSS) portfolio, the service assurance solutions enhance the quality of the customer experience by ensuring that all paid-for services are actually received. The three solutions are: HP Service Quality Management, HP TeMIP Service Console and HP Unified Correlation Analyzer. [Read more…]
Time Warner Cable Expands and Extends Relationship Management Contract with Convergys to Drive High Performance Service
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Time Warner Cable Inc. (NYSE: TWC), a leading national cable television company, has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance over the past decade, including convergent billing solutions. The company will continue to use Convergys’ customer solutions to drive a superior customer experience. [Read more…]
Amdocs Selected by Clearwire for Customer Experience Systems Deployment and Managed Services
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been selected by Clearwire Communications LLC, a subsidiary of Clearwire Corporation, for a multi-year agreement for the license and implementation of Amdocs CES 7.5 products and managed services. The Amdocs products and services will support Clearwire’s retail and wholesale business. [Read more…]
Amdocs Continues to Demonstrate Leadership in Customer Experience Systems for the Cable Broadband Industry
Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), demonstrates its ongoing innovation in support of the broadband cable industry at The Cable Show. Amdocs is showcasing a prototype of its tru2way (interactive digital cable services delivered over the cable video network) technology as part of the prestigious CableNET Technology Showcase. Amdocs also is highlighting its operational support systems (OSS) for cable broadband. [Read more…]
Mycom Wins Contract for Delivery of NIMS-PrOptima Performance Management Solution
Mycom, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT engineering services to the telecoms industry, has signed a contract with Thailand’s CAT Telecom Public Company Limited (CAT) for the delivery of its Performance Management software solution, NIMS-PrOptima. [Read more…]
BT Selects Fanfare As Key Component Of Its Strategic Platform For Automating Network Testing
Fanfare, delivering innovative testing solutions to service providers (SPs), network equipment manufacturers (NEMs), and enterprises, has recently announced that BT has chosen Fanfare’s iTest®, the company’s flagship test automation product, as a key component of the strategic testing platform it is putting in place to automate complex system testing. BT will deploy iTest in an enterprise-wide initiative to standardize the communication of test assets across the company, as well as between BT and its suppliers. [Read more…]
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