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Home Archives for Service Assurance and Network Monitoring

Astellia Chooses DigitalRoute for Mediation

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Astellia, a leading provider of probe-based monitoring solutions for the optimization of mobile network QoS and QoE and DigitalRoute, a forerunner in mediation and data integration solutions for the communications industry, have jointly announced that Astellia is integrating DigitalRoute’s MediationZone platform into its real-time Nova monitoring solution. MediationZone will allow processing and flexible management of petabytes of data. [Read more…]

Optimizing Customer Experience through Big Data Analytics

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With the proliferation of smart phones and geometric growth in consumption of data services, it has become imperative for communication service providers, content publishers and application developers to understand consumer activity on mobile devices. As the physical world converges with the virtual world, brands and operators are increasingly keen to understand what subscribers are doing, when and where and how they can provide offerings that can meet their individual needs. While providers want to understand the end?to?end activity of the subscriber across varied applications and the entire breadth of the mobile web, content publishers desire to understand subscriber engagement on their content portfolio and how best to translate them to a sale. [Read more…]

The Customer Experience Tops the Agenda at Broadband MEA 2013

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Broadband leaders from across the Middle East and Africa region will gather in Dubai this March for Broadband MEA, the largest and most prestigious broadband event in the Middle East and Africa. The region’s most senior executives from leading companies including Etisalat, STC, Zain, Mobily, Google, Batelco and many more will gather to discuss the successes, challenges and future opportunities with providing broadband services in their respective markets. [Read more…]

Orange Armenia Enhances Customer Care Effectiveness by 20 Pct Thanks to Astellia

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Orange Armenia confirmed today that it managed to enhance its customer care effectiveness by 20% over the last year following the use of Astellia’s E2E monitoring solution, deployed in March 2011. Astellia’s non-intrusive probe-based monitoring system presents a complete end-to-end picture of Orange Armenia‘s customer activity and troubleshooting capabilities across multiple bearers. [Read more…]

Digicel Haiti Renews Contract with Astellia

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Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS and QoE, renews its commitment to the Digicel Group by empowering them with the means to provide a quality mobile broadband service to all of its 4 million Haitian subscribers. Digicel Haiti is the biggest mobile operator in Haiti and contributes significantly to the economic development of the country. [Read more…]

Customer Experience Management (CEM) In TELECOMS World Summit 2012

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Customer Experience Management (CEM) In TELECOMS World Summit 2012
27-28 September 2012 * Swissotel Merchant Court, Singapore
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Encompassing:
• Customer Data Management & Analysis
• M2M Strategy for Customer Transformation
• Cloud Computing & Smart Platforms for boosting CEM
• Social Media CEM Strategy
• Differentiated Experience
• Innovation for Success
• and many more!

Gold Sponsor:
LogMeIn

Corporate Sponsor:
Clarity

Associate Sponsor:
DingLicom
Jasper Wireless
Nokia Siemens Networks
SAP
The NOW Factory
WDS

Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practised in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

Customer Experience Management (CEM) In TELECOMS World Summit 2012

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Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

Operators Getting Smarter on VIP Subscribers

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Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS and QoE, unveiled recently new CEM analytics and reporting capabilities for its VIP Care application. The solution helps operators monitor and deliver the best user experience to their most valuable subscribers in order to reduce churn and grow revenue. [Read more…]

Astellia Chosen by Austria’s H3G Network for Monitoring and Optimization

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Astellia, a provider of monitoring solutions for the optimization of mobile network QoS and QoE, was named by Austria’s fastest growing mobile operator Hutchison 3G (H3G) as a unique supplier for its E2E mobile broadband network monitoring and optimization. [Read more…]

ALFA Chooses Astellia

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Alfa, the first Lebanese mobile operator managed by Orascom Telecom, and Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS, announce the signature of a partnership agreement which will see Astellia expanding its existing solution footprint for Alfa to deliver a complete vendor-independent 3G+ monitoring solution which will highlight the quality experience of Alfa’s subscribers, and offer major enhancements on network capabilities. [Read more…]

Comarch Fault Management Supports Orange and T-Mobile’s Infrastructure Sharing Initiative

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Comarch, a global provider of end-to-end solutions for telecommunications, announced recently that NetWorks! a joint venture Orange’s PTK Centertel, Poland’s largest mobile operator, and T-Mobile’s PTC (Polska Telefonia Cyfrowa), selected Comarch’s Fault Management system to support its infrastructure sharing strategy. [Read more…]

Astellia to Showcase CEM Solution at Mobile World Congress 2012

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Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS, will showcase its top-down Customer Experience Management solution as well as live demos of C-Sight, its mobile application for CxOs designed to take informed action on the move at the Mobile World Congress. Astellia will be exhibiting at Hall 1, booth B08. [Read more…]

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