Amdocs (NYSE: DOX), the leading provider of customer experience systems, has told OSS News Review that Rogers Communications Inc., a diversified Canadian communications and media company, has upgraded its Amdocs customer management system to Amdocs CES 7.5.
This deployment is the first step in a multi-year transformation project to support Rogers’ quadruple-play offering with integrated Amdocs CES 7.5 products.
The new Amdocs customer management system will allow Rogers to provide a personalized customer experience and improve first-call resolution for wireless, cable and telephony customers across Canada. The system provides customer care agents with the necessary technology to maximize the value of each customer interaction while providing efficient service. The Amdocs customer management system is built on the Amdocs smart client framework, which offers improved performance and operational efficiencies that further reduce costs.