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Home Archives for Service Assurance and Network Monitoring

RCN Chooses Netcracker to Optimize B2B and B2C Customer Experience

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Netcracker Technology has announced that digital TV, phone and internet service provider RCN has selected Netcracker’s Revenue Management solution to improve efficiencies at RCN, Grande Communications and Wave Broadband. RCN, Grande and Wave will use Netcracker’s platform for standardizing all billing-related processes across its seven offices and plans to use these solutions to deliver the best possible customer experience. [Read more…]

ServiceNow & Nokia Sharing CEM Solutions at Customer Experience Management (CEM) in Telecoms World Summit 2019

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Singapore (March 27, 2019) / — CEM solutions market leaders, ServiceNow & Nokia, will be sharing innovative CEM solutions for telecoms operators at Customer Experience Management (CEM) in Telecoms World Summit 2019 which will take place from 25 to 26 April 2019 in Singapore.
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.
Nokia – We create the technology to connect the world. We develop and deliver the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Our customers include communications service providers whose combined networks support 5.7 billion subscriptions, as well as enterprises in the private and public sector that use our network portfolio to increase productivity and enrich lives. [Read more…]

Ellisys Enables UL for Latest-Generation Bluetooth® Compliance Testing

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GENEVA, Switzerland, March 06, 2019 (GLOBE NEWSWIRE) — Ellisys, a leading worldwide provider of test and analysis solutions for Bluetooth, Wi-Fi®, Universal Serial Bus (USB), and other wired and wireless communications technologies, and UL, a leading global safety science company, today jointly announced the availability of the Ellisys Bluetooth Qualifier (EBQ™) compliance tester system at UL facilities. The EBQ system is a comprehensive compliance, validation, and development platform for Bluetooth technology, targeting the behaviors of lower communications layers, and supporting both radio types – BR/EDR, or classic Bluetooth, and the newer standard, Bluetooth low energy (LE). To promote product interoperability and to maintain the brand strength, Bluetooth developers must have their products qualified under processes and guidelines established by the Bluetooth Special Interest Group (SIG) (www.bluetooth.com). The EBQ is recognized by the Bluetooth SIG as a validated test system for these purposes. [Read more…]

Comprion Launches First M2M Test eUICC for RSP Testing

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In the future, we will see more and more M2M devices with an eSIM. To ensure that switching to another MNO and the related Remote SIM Provisioning (RSP) work reliably, Comprion is introducing a test eSIM (also known as test eUICC) for the M2M architecture. This enables mobile network operators and infrastructure suppliers to test the interoperability of the included components in the eUICC M2M environment during product development and integration. [Read more…]

Astellia Drives RAN Optimization With New Geolocated Network, Service And Subscriber Insights

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Astellia, leading provider of network and subscriber intelligence for mobile operators, announced that its award-winning Nova RAN solution is now integrating new and enhanced functionalities for customer experience-based optimization and increased operational efficiency. [Read more…]

Comporium Relies on Centina Systems for Agile Operations

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Centina Systems, a leading provider in network performance management and strategic assurance solutions for communications service providers (CSPs) worldwide, has told OSS News Review that Comporium will deploy its suite of solutions to help improve network performance, operations and customer experience. [Read more…]

Comptel and Ooredoo Brings Next-Gen Customer Experience to Qatar

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Ooredoo is implementing Comptel’s Fastermind, with the aim of bringing a truly next-generation customer experience to Qatari mobile subscribers in the near future. Using Fastermind, Ooredoo will be able to deliver improved customer engagement through artificial intelligence capabilities that process and analyze in-the-moment customer data to recommend and trigger personalized actions.
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Comprion Presents First Validated Test Tool for New NFC Forum Test Release 10

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Today, Comprion has announced that the NFC Forum has validated Comprion’s NFC Forum Analog Test Solution as the first test tool for their latest test release. “The NFC Forum frequently updates its test release according to newest market and technology requirements. The new release, Test Release 10, includes new test cases that align the different contactless standards for NFC ticket readers and NFC mobile phones in public transport. With the validation of the first test solution, the ground is prepared for true interoperability,” explains Paula Hunter, Executive Director of the NFC Forum. [Read more…]

Netcracker Wins FierceMarket’s Customer Engagement Innovation Award

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Netcracker Technology announced that its Omnichannel Customer Experience Management solution is the winner of the “Customer Engagement” award of the Fierce Innovation Awards: Telecom Edition conducted by FierceMarkets. This award is part of the broader Business Transformation Management category. The judging of entries was done based on the merit of the solution, whereby vendor and solution names were not disclosed to the panel of distinguished judges. [Read more…]

Comprion Launches New Platform for Advanced Testing of M2M Remote SIM Provisioning Scenarios

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RSP M2M Test Platform is the name of the new Comprion test solution enabling remote SIM provisioning (RSP) tests in a lab environment. Jens Christoph, in charge of eUICC M2M test solutions at Comprion, explains, “The solution consists of a modular set of server simulations providing SOAP (Simple Object Access Protocol) interfaces. Thanks to its modularity, RSP M2M Test Platform can be used to test each entity of the RSP architecture: eUICCs, MNO, SM-DP and SM-SR servers, and also the devices carrying the eUICC”. [Read more…]

Netrounds Partners with NEC and Netcracker

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NEC/Netcracker and Netrounds have announced their partnership to accelerate automated service assurance and full service lifecycle testing for CSPs. This collaboration will allow CSPs to not only pursue new revenue opportunities and experience increased efficiency but also reduce operational expenditures while advancing virtualization initiatives. [Read more…]