RCN and Grande Communications has chosen its Revenue Management solution to improve B2B and B2C customer experience.
Netcracker’s next-generation Revenue Management solution will replace third-party legacy billing systems with a common platform for both service providers’ business lines that will ultimately improve customer experience. The solution will enable both companies to converge across all combinations of network technologies and reduce redundancies while improving efficiencies.
RCN provides digital TV, phone and internet services for residential and business customers in New York, Boston, Chicago, Metro D.C., Philadelphia and Lehigh Valley, Pennsylvania, while its sister company, Grande, delivers internet, TV and phone services to more than 160,000 residential and business customers in Texas. TPG recently acquired RCN and Grande, and has plans to acquire Wave Broadband, combining them to create one of the largest cable service providers in the United States.