Netcracker Technology has announced that digital TV, phone and internet service provider RCN has selected Netcracker’s Revenue Management solution to improve efficiencies at RCN, Grande Communications and Wave Broadband. RCN, Grande and Wave will use Netcracker’s platform for standardizing all billing-related processes across its seven offices and plans to use these solutions to deliver the best possible customer experience.
RCN provides digital TV, phone and internet services for residential and business customers in New York, Boston, Chicago, Metro D.C., Philadelphia and the Lehigh Valley in Pennsylvania. Its sister companies, Wave Broadband and Grande Communications, deliver internet, TV and phone services across Washington, Oregon and California and Texas, respectively.
Netcracker’s next-generation Revenue Management solution will replace third-party legacy billing systems with a common platform for the service providers’ business lines that will ultimately improve customer experience. The solution will enable the companies to converge across all combinations of network technologies and reduce redundancies while improving efficiencies.