Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced its financial results for the third quarter of 2006. The company had record quarterly revenue of $702.7 million, up 9 percent over the prior year, combined with 10 percent revenue growth in Customer Care with operating income up 12 percent. [Read more…]
Convergys Corporation (NYSE: CVG) will hold its Third Quarter Financial Results conference call at 10:00 A.M., Eastern Daylight Time, Wednesday, October 25, 2006. During the call, Jim Orr, Chairman & CEO, and Earl Shanks, CFO, will review Convergys’ third quarter 2006 financial results. [Read more…]
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has updated its guidance for the third quarter, 2006. Convergys expects net revenues to exceed $700 million and earnings per diluted share of $0.30 or more in this period.
Convergys had previously said it expected earnings per diluted share to be $0.27 to $0.28 for the quarter. Convergys will release its third quarter results on October 25, and will host a conference call the same day at 10:00 AM, EDT, to discuss those results. The call will be carried live (with scheduled repeats) on the Internet. [Read more…]
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has signed five year contract with BT (NYSE: BT) to expand the use of Infinys, Convergys’ state-of-the-art billing and customer care solution, to support all of BTâ€™s consumer, business, and wholesale customers. BT is one of the world’s leading providers of communications solutions serving customers in Europe, the Americas, and Asia.
â€œWith Infinys as our core rating and billing engine, we can significantly streamline our billing operations, reducing costs, while introducing new services to market faster than we can today,â€ said Maria Pardee, CIO of BT Retail.
This agreement encompasses the use of Infinys to rate and bill all BT products and services including BTâ€™s 27 million plus PSTN (public switched telephone network) customers. Convergysâ€™ Infinys solution is capable of supporting traditional PSTN services as well as next generation all Internet Protocol (IP) services on the same platform, including services enabled by IP Multimedia Subsystems (IMS). [Read more…]
Have you ever needed an ATM and not known where to find one? For tourists and businesspeople traveling far from home, that is an all-too-familiar predicament. But a new cell phone service from MasterCard now promises to make such situations a thing of the past.
MasterCard now provides cardholders with a mobile, location-based search and directory service so they can request the location of the nearest ATM be sent to their cell phone via SMS text message. [Read more…]
Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services announced today its selection to the top 100 on the InformationWeek 500 list of innovators worldwide. InformationWeek recognized Convergys for its innovative development of its state-of-art Natural Language Understanding applications, which offer open-ended or conversational user interfaces for speech based customer care applications. [Read more…]
Convergys Corporation (NYSE:CVG), a leader in customer care, human resources, and billing services, has announced that it has signed a 5-year professional services outsourcing contract with VIBO Telecom, Taiwan’s leading 3G mobile operator, to manage VIBO’s back office operations.
“We selected Convergys because of its operational expertise in managing and operating complex customer care and billing environments to achieve optimal performance,” said David Wang, VIBO’s CEO.
Under this new contract, Convergys will continue to manage all aspects of VIBO’s customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, Convergys implemented and integrated its Infinys [tm] rating and billing and mediation software with VIBO’s third party CRM, activation, provisioning, and partner management platforms. Infinys is the leading convergent BSS (Business Support System) software for enabling fast rollout of convergent bundles and new IP-based and Convergent Pre-/Post-pay services. [Read more…]
Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, has been named to TrainingOutsourcing.com’s annual listing of the “Top 20 Companies in the Training Outsourcing Industry.”
“Convergys continues to be recognized on our list because Convergys plays a leadership role in shaping the BPO training landscape and the improvement of human capital,” said Doug Harward, CEO and Founder of TrainingOutsourcing.com.
Convergys has appeared on the list each year since its inception three years ago. The Top 20 List has become the most accessed resource used by training buyers to identify the leaders in the industry. [Read more…]
Convergys Corporation (NYSE: CVG), a leader in customer care, human resources, and billing services, announced today that its Chairman and Chief Executive Officer, Jim Orr, and its Chief Financial Officer, Earl Shanks, will be presenting at Citigroup’s 13th Annual Global Technology Conference in New York. The Convergys presentation is scheduled for Wednesday, September 6, at 10:25 A.M., Eastern Daylight Time. [Read more…]
Convergys Corporation (NYSE: CVG), a provider of customer care, human resources, and billing services, has announced that David F. Dougherty, its President and Chief Operating Officer, has been elected to its Board of Directors.
Dougherty, a 16-year veteran of the company, was appointed to his current position in September 2005. He is responsible for all Convergys’ businesses including customer care, human resources, and billing services, for accelerating the growth of the company, and for coordinating the strategies of the various business units to leverage their strengths and integrated solutions. He reports to James F. Orr, Convergys’ Chairman and Chief Executive Officer. [Read more…]
Convergys Corporation (NYSE: CVG), a provider of customer care, human resources, and billing services, has announced a new five-year contract with Brasil Telecom S.A. (NYSE: BTM) to expand the use of Convergys’ Infinys [tm] software to support Brasil Telecom’s wireless, wireline, data, and Internet services. Since 2002, Infinys, the leading convergent BSS software, has supported Brasil Telecom’s fixed telephony customers and, as of 2003, its wireless subscribers.
“As part of the new agreement, Convergys will provide consulting and professional services for software customization and implementation of the solution across Brasil Telecom’s lines of business,” said Dante Nardell Junior, Brasil Telecom CTO.
Brasil Telecom is one of the largest telecommunications companies in South America. The operator has over 10.8 million fixed lines installed, reaches over 2.2 million customers in mobile telephone services, and has the second largest broadband base in South America. [Read more…]
Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today its financial results for the second quarter of 2006.
– Convergys total revenue up 10 percent; operating income up 65 percent
– Customer Care operating income jumped 146 percent; revenue up 14 percent
– Strong international growth in Information Management
– Employee Care revenue up 32 percent; operating losses reduced by 34 percent
– 2006 GAAP EPS guidance increased to at least $1.11 per share
Revenues of $691.8 million were up 10 percent compared to the second quarter of 2005 reflecting growth in both Customer Care and Employee Care. Operating income increased 65 percent to $62.8 million compared with $38.0 million in the prior year. Second quarter 2005 results included a restructuring charge of $8.9 million. Revenue growth and cost savings from 2005 initiatives at both Customer Care and Employee Care contributed to the improvement in results. Net income increased 55 percent to $39.8 million versus $25.6 million in the prior year. EPS increased 56 percent to $0.28 per diluted share versus $0.18 per diluted share in the prior year. Non-cash stock-based compensation expense in the second quarter was $7.4 million, or $0.04 per diluted share, compared to $6.5 million in the prior year. [Read more…]
Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today a contract with Arena, a subsidiary of the German cable company Unity Media. Convergys will provide a unique set of product offerings, with consulting and professional services, to support Arena’s new German satellite PAY-TV service.
“Working with Unity and Arena enabled us to apply our operational expertise and proven software products to configure and implement a solution that meets their particular billing and customer care requirements and aggressive implementation timeline,” said Convergys’ Jean Herve Jenn, President, International. “With this solution, subscribers will experience a seamless transition from ordering to receiving, while enjoying the quality of service they have come to expect from Unity Media.”
Scheduled to launch in August, Arena holds the broadcast rights to the live matches of the first and second Bundesliga in Germany from Deutsche FuBball Liga (DFL). Unity Media expects Arena to have 3 million PAY-TV soccer subscribers within 3 years. [Read more…]
Convergys Corporation (NYSE: CVG) will hold its Second Quarter 2006 Financial Results conference call at 10:00 A.M., Eastern Daylight Time, Thursday, July 27, 2006. During the call, Jim Orr, Chairman & CEO, and Earl Shanks, CFO, will review Convergys’ second quarter 2006 financial results. [Read more…]
Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, today announced the continued expansion of its Human Resources Business Process Outsourcing (HR BPO) business in the Asia Pacific region.
“Asia Pacific has garnered a strong reputation as an offshoring location of choice, and having these service centers is an important step in the expansion of Convergys’ presence in this rapidly growing market,” said Nalin Singh, Vice President and Managing Director of Asia Pacific Operations for Convergys. “As part of our strategic expansion efforts, we operate in high-tech locations with a highly skilled talent pool to grow our client base and meet the needs of our clients. Convergys is committed to the Asia Pacific region and we are leveraging the local expertise of our service centers to benefit our clients worldwide.”
Convergys has added to its global HR BPO capacity by opening new or expanding existing service centers in Kuala Lumpur, Malaysia; Bangalore, India; Dalian, China; and Singapore. These service centers provide high quality, world-class HR business process outsourcing (BPO) services to more than 150 global and regional Convergys clients. [Read more…]
A new suite of software testing solutions from Convergys Corporation (NYSE: CVG) combining consulting services with automated testing software is now available to businesses seeking to strengthen their software testing capabilities. Convergys Testing Solutions combine professional services offerings with Convergys Easy Test, an automated software application testing tool. Businesses using Convergys Testing Solutions can enhance the quality of their products and services by thoroughly testing and verifying changes to mission-critical systems such as billing and customer care.
“Reducing the time and cost of introducing new price plans to market, while improving plan accuracy with the help of Convergys Easy Test, helps us deliver on our strategy to be a leading value-priced wireless carrier,” said Emilio Echave, senior vice president of operations for SunCom Wireless.
Under a contract signed recently with Convergys, SunCom Wireless is using Convergys Testing Solutions to bring complex voice and data pricing plans to market quickly. Convergys is providing testing consulting services in the form of software configuration, customization, project management, and system testing. [Read more…]
Convergys Corporation (NYSE: CVG) provided a unique set of product, consulting, and professional services to implement and integrate a new billing solution to support Croatia’s Metronet telekomunikacije d.d. with complex triple play billing, speedy introduction of new services, and rapid customer growth in Croatia’s newly deregulated telecom market. The Convergys solution for Metronet has gone live, implemented in a matter of months as opposed to longer timeframes often seen in the communications industry.
“As an aggressive new competitor in the triple play arena, we know the importance of speed to market and simplified billing for a complex bundled triple play offering,” said Dennis Rukavina, Chief Financial Officer at Metronet. “We made a strategic commitment in selecting Convergys to consult and implement its solution including Infinys, a comprehensive, off-the-shelf solution that could immediately support the diverse requirements of our sophisticated product suite, and scale to meet our future needs as we undergo rapid expansion.”
The Convergys on-site consulting team completed the implementation on time and within budget in just five months using Convergys’ worldwide implementation best practices learned through over 20 years of experience. As part of the solution, Convergys implemented Infinys [tm], its award winning comprehensive, convergent, business support system software. [Read more…]
Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, announces the appointment of Dr. Bawa Singh as interim Vice President and Country Manager for Convergys’ Customer Care operations in India, effective June 16, 2006.
“Bawa is a seasoned and successful senior executive with a strong history of influential leadership and accomplishment, traits that are vital to our India operations, and we are pleased to welcome him to Convergys,” said Streit. “India is important to the success of Convergys and Bawa’s appointment as vice president and country manager for Convergys’ Customer Care operations in India is an important component of Convergys’ plans to continue growing its operations in India in the future.”
In this position, Dr. Singh will be responsible for overseeing the operations of Convergys Corporation’s eight contact centers and approximately 10,000 customer care employees in India. Singh will report to Clint Streit, executive vice president of global operations for Convergys’ Customer Care business, and will be located in New Delhi. [Read more…]
Convergys Corporation (NYSE: CVG), a leader in integrated billing, employee care, and customer care services, announced today its Infinys [tm] rating and billing software is in live operation at ONO, the leading broadband communications operator in Spain. Convergys is providing convergent billing across all of ONO’s services, bolstering its “triple play” offerings of voice, data, and video services, and helping to increase market penetration throughout Spain.
“Because we’ve worked with Convergys since ONO was formed in 1998, we’ve experienced the considerable value and cost efficiencies that Convergys and its solutions and services bring to our business,” said Jorge Vega, CRM and Billing IT Director, ONO. “Moreover, at a time when strong differentiation is needed to attract and retain customers, Convergys gives us the ability to better support our customers with bundled service offerings that meet their needs at competitive prices. With this new ability to differentiate our services, we will be better able to address our potential market of over eighteen million homes.”
The implementation involved the migration of all customers and accounts and over 2.5 million recurring charge services from ONO’s existing billing system to Infinys. [Read more…]
“Bringing great respect and legitimacy to the customer care industry through true leadership and outstanding performance, quality of service, professionalism, and integrity over the past 25 years.” That’s how Customer Inter@ction Solutions magazine described Convergys Corporation (NYSE: CVG) as it awarded the Cincinnati-based company a Lifetime Achievement Award.
Customer Inter@ction Solutions presented this year’s Lifetime Achievement Award to Convergys at the 21st Annual Top 50 Teleservices Agencies & MVP Quality Awards Dinner in New York. From 2000 to 2005, the magazine recognized Convergys annually with six consecutive Gold MVP Quality Awards. [Read more…]