Convergys Corporation (NYSE: CVG), a provider of customer care, human resources, and billing services, has announced a new five-year contract with Brasil Telecom S.A. (NYSE: BTM) to expand the use of Convergys’ Infinys [tm] software to support Brasil Telecom’s wireless, wireline, data, and Internet services. Since 2002, Infinys, the leading convergent BSS software, has supported Brasil Telecom’s fixed telephony customers and, as of 2003, its wireless subscribers.
“As part of the new agreement, Convergys will provide consulting and professional services for software customization and implementation of the solution across Brasil Telecom’s lines of business,” said Dante Nardell Junior, Brasil Telecom CTO.
Brasil Telecom is one of the largest telecommunications companies in South America. The operator has over 10.8 million fixed lines installed, reaches over 2.2 million customers in mobile telephone services, and has the second largest broadband base in South America.
“South American communications providers must constantly focus on improving their financial performance by uncovering and quickly capitalizing on new opportunities for revenue growth and improving operational efficiencies,” said Eldar Kociak, Convergys’ Managing Director for South America. “Brasil Telecom’s decision to expand the use of Infinys for true convergence will help them grow revenues, improve profitability, and reduce IT costs associated with operating multiple systems.”
Convergys currently provides billing and professional services for two of the largest telecommunication companies in South America. With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About Brasil Telecom S.A.
Brasil Telecom S.A. is the third largest operator in the region. It provides local, intra-regional long distance, network, data communications, and other value-added services to the states of Acre, Rondonia, Mato Grosso do Sul, Tocantins, Goias, Santa Catarina, Parana, and Rio Grande do Sul, as well as the Federal District. This operating area covers 24 percent of the population (over 42 million people), 26 percent of the Brazilian GDP (approximately R$351 billion) and 33 percent of the nation’s territory (nearly 2.8 million square km).
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking and Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)