Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, announces the appointment of Dr. Bawa Singh as interim Vice President and Country Manager for Convergys’ Customer Care operations in India, effective June 16, 2006.
“Bawa is a seasoned and successful senior executive with a strong history of influential leadership and accomplishment, traits that are vital to our India operations, and we are pleased to welcome him to Convergys,” said Streit. “India is important to the success of Convergys and Bawa’s appointment as vice president and country manager for Convergys’ Customer Care operations in India is an important component of Convergys’ plans to continue growing its operations in India in the future.”
In this position, Dr. Singh will be responsible for overseeing the operations of Convergys Corporation’s eight contact centers and approximately 10,000 customer care employees in India. Singh will report to Clint Streit, executive vice president of global operations for Convergys’ Customer Care business, and will be located in New Delhi.
Rakesh Chopra, who currently holds the position, has resigned from Convergys effective July 3, to pursue other interests. Convergys wishes Rakesh well in his future endeavors.
Prior to joining Convergys, Dr. Singh served as vice president of global operations for a division of UnitedHealth Group, one of the most admired health care companies in America, where he led the corporate offshore strategy development and implementation process and grew its offshore customer care operation. Previously, he served as vice president – international business development and general manager of offshore operations for Stream International, a global provider of technical support and customer service outsourcing.
Dr. Singh holds a doctorate and an M.B.A. from the University of Cincinnati (Ohio) and an M.E. from the University of Florida. He also holds a B.Tech from the Indian Institute of Technology, Kharagpur, India.
From its facilities in India and globally, Convergys is a world leader in providing customer care, human resources, and billing services. In these three lines of business, Convergys employs over 11,000 men and women in nine state-of-the-art facilities throughout India. Convergys is outthinking and outdoing(TM) on behalf of its clients every day.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 72 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com