Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced enhancements to its Infinys [R] ICOMS convergent BSS/OSS system that significantly improve cable and DBS operators’ ability to deliver a superior service experience – boosting customer satisfaction, loyalty, and profitability, while supporting a model of reduced total cost of ownership (TCO). [Read more…]
renna Selects Convergys Integrated Solutions for Prepaid Wireless Subscribers in Oman
Global relationship management leader Convergys has signed an agreement with renna, the Middle East’s first mobile reseller, to provide prepaid services to mobile subscribers in Oman. [Read more…]
Convergys Launches Field Service Manager for CSPs
Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of advanced workforce optimization products and services for the global communications industry. This new offering strengthens Convergys’ end-to-end BSS/OSS portfolio, enabling service providers to proactively predict service demand and quantifiably increase dispatcher efficiency and field productivity. [Read more…]
Convergys Corporation Provides Bouygues Telecom’s Billing System
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, recently said that Bouygues Telecom has completed an upgrade of its current Convergys billing system to Convergys’ Infinys ™ Rating and Billing platform. [Read more…]
Convergys Enhances Back Office Solutions, Supported by its Global Delivery Capabilities
Convergys Corporation (NYSE: CVG) has enhanced the portfolio of back office services that have helped its clients in a wide range of vertical markets generate millions of dollars in savings by outsourcing their non-real time customer transactions. [Read more…]
Convergys’ Infinys BSS Software is in Full Production at Orbitel
Convergys Corporation (NYSE: CVG), and Orbitel ESP S.A. (an UNE Company) have announced that Orbitel has gone live with Convergys’ Infinys [tm] Business Support System software. Orbitel provides domestic and international long distance voice services, bandwidth via WiMAX, VoIP, and data services in South America, the United States, and Spain. [Read more…]
Alltel Renews Billing Services Contract with Convergys
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has recently announced a four year contract renewal with Alltel (NYSE:AT) to continue to manage Alltel’s wireless data rating operations. Alltel has more than 11 million wireless customers and has been a Convergys client since 1985. [Read more…]
Circuit City Extends Contract with Convergys
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, will continue to provide outsourced learning services to Circuit City Stores, Inc. (NYSE: CC), one of the nation’s leading specialty retailers of consumer electronics, under the terms of a two-year contract extension. [Read more…]
Convergys Chairman and CEO James F. Orr to Retire and David F. Dougherty to Become New CEO
James F. Orr, Chairman and CEO of Convergys Corporation (NYSE: CVG), has announced his intention to retire at the end of 2007. In anticipation of Orr’s retirement, the Convergys Board of Directors today elected David F. Dougherty, currently President and Chief Operating Officer, to become President and Chief Executive Officer effective at the Annual Meeting of Shareholders, April 17, 2007. [Read more…]
Convergys and Tribold Deliver Consolidated Enterprise Catalog for Single Customer View
Convergys Corporation (NYSE:CVG) and Tribold has announced the enhancement of Convergys’ Infinys Business Support System with additional product management capabilities. Through the integration of Tribold’s Product Portfolio Manager application software, Convergys will enable Communication Service Providers (CSP) to centralize vital product data into a single enterprise catalog, improving data integration, product lifecycle management, business intelligence, and channel management. [Read more…]
Convergys Consolidates MTS Allstream’s Billing and Customer Care Operations
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has announced that MTS Allstream Inc., a wholly-owned subsidiary of Manitoba Telecom Services Inc. (TSX: MBT) has implemented Convergys’ Infinys [tm] software for rating and mediating its wireless data usage services. MTS Allstream is one of Canada’s leading communications providers. [Read more…]
Convergys to Open New Facilities in Kentucky and Texas
Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, and the largest, outsourced contact center services provider in the world, has announced that it will open new facilities in Kentucky and Texas as part of a plan to increase capacity for its Customer Care business. These two new customer care centers are in addition to the previously announced Albuquerque, New Mexico facility Convergys acquired in December. [Read more…]
Convergys Delivers Record 2006 Revenue and Earnings Per Share
Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, has announced its financial results for the fourth quarter and full year of 2006. Convergys fourth quarter revenues of $720.0 million were up 8 percent compared to the fourth quarter of 2005 reflecting growth from the Customer Care and Employee Care segments. Fourth quarter net income increased 90 percent to $44.5 million, or $0.32 per diluted share, versus $23.4 million or $0.16 per diluted share in the prior year. [Read more…]
SunCom Wireless Renews Contract with Convergys
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has announced a 5-year managed services contract renewal with SunCom Wireless (NYSE: TPC) to continue managing SunCom’s billing operations. SunCom Wireless, formerly Triton PCS, has more than one million wireless customers and has been a Convergys client since 1997. [Read more…]
Convergys to Provide Intercontinental Hotels Group with Outsourced HR Services
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has signed a six year contract to provide human resources business process outsourcing (HR BPO) services to support the Asia Pacific region of the InterContinental Hotels Group (NYSE: IHG). [Read more…]
Convergys Appoints Clark Handy as New Senior Vice President of Human Resources
Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources and billing services, has appointed Clark D. Handy to the position of Senior Vice President of Human Resources. As of December 11, 2006, Clark D. Handy will lead the development and implementation of human resource programs and processes for all of Convergys’ employees. Convergys currently employs more than 68,000 employees worldwide. [Read more…]
Convergys to Webcast Executive Presentations at Financial Analyst Conference
Convergys Corporation (NYSE: CVG), a worldwide leader that provides customer care, human resources, and billing services, will webcast presentations made by its senior executives at the Convergys Financial Analyst’s conference. The Eighth Annual Convergys Financial Analyst’s Conference will be held on November 16, 2006 in New York. [Read more…]
ntl Telewest Selects Convergys Billing and Customer Care Solution
Convergys Corporation (NYSE:CVG), a company that provides customer care, human resources and billing services, has signed a licensing agreement with ntl Telewest for Convergys’ ICOMS customer care and billing solution. ntl Telewest is the United Kingdoom’s biggest cable operator and is a leading provider of broadband, digital television, telephony, content, and communications services to homes, businesses, and public sector organizations in the UK. [Read more…]
Midcontinent Communications Extends Billing and Customer Care Contract with Convergys
Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today that Midcontinent Communications has extended for 5 years its contract for ICOMS, Convergys’ convergent voice, video, and data billing and customer care solution. The original contract was signed in 1998. [Read more…]
Convergys Wins Silver and Bronze Brandon Hall Excellence in Learning Awards
Convergys Corporation (NYSE: CVG) received both silver and bronze awards in the 2006 Brandon Hall Excellence in Learning Awards announced during the 2006 Training Fall Conference this week in Denver.
Both awards recognized Convergys’ learning solutions in the Custom Content Category. Convergys’ Silver Award honors the development of the e-learning simulation, “Saks“ The Business of Buying: An Introduction to Retail Concepts and Principles.” The Bronze Award honors the development of the sales simulation, “Circuit City TV Sales Simulation.” [Read more…]