Convergys Corporation (NYSE:CVG), a leader in customer care, human resources, and billing services, has announced that it has signed a 5-year professional services outsourcing contract with VIBO Telecom, Taiwan’s leading 3G mobile operator, to manage VIBO’s back office operations.
“We selected Convergys because of its operational expertise in managing and operating complex customer care and billing environments to achieve optimal performance,” said David Wang, VIBO’s CEO.
Under this new contract, Convergys will continue to manage all aspects of VIBO’s customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, Convergys implemented and integrated its Infinys [tm] rating and billing and mediation software with VIBO’s third party CRM, activation, provisioning, and partner management platforms. Infinys is the leading convergent BSS (Business Support System) software for enabling fast rollout of convergent bundles and new IP-based and Convergent Pre-/Post-pay services.
“By taking advantage of our expertise in developing and operating BSS and CRM systems, VIBO is able to focus its resources and energy on introducing new services quickly and cost effectively to expedite its growth and retain customers in a very competitive market,” said Jean Herve-Jenn, Convergys President, International.
Convergys provides technical and true operational experience, insight, and expertise across BSS and CRM to address communication operators’ critical business requirements. Convergys’ services framework includes Managed Services, Business Consulting, Technology Services, and Staff Augmentation.
With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About VIBO
As a subsidiary of the Kinpo Group, VIBO is Taiwan’s most advanced 3G operator with a competitive advantage in hi-tech resource integration. The parent Kinpo Group is also an all-round telecom service provider as well as being a supply chain vertical integrator. From upstream mobile handset design and manufacturing to downstream software development and system services, Kinpo is the only telecom group in Taiwan with such a complete set of resources to do it all.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combinesspecialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking and Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)