Mobile operator’s billing, ordering and customer management processes to be streamlined

Amdocs announced that Mobiltel (M-Tel), the largest mobile provider in Bulgaria, selected products from the Amdocs CES 7.5 portfolio. Amdocs products will replace M-Tel’s [Read more…]

Amdocs announced that Comcast Corporation licensed new business and operational support (BSS/OSS) products from Amdocs. Comcast will deploy customer care, billing and OSS solutions based on Amdocs CES 7.5, its new portfolio of products, according to the new agreement. [Read more…]

Amdocs announced today that KPN, the largest service provider in the Netherlands, deployed Amdocs Operations Support Systems (OSS) for the fulfillment of its broadband services.

KPN is a longstanding Amdocs OSS customer and has deployed several [Read more…]

Third T-Mobile company, which is the largest Czech mobile service provider, deploys Amdocs for product information management

T-Mobile Czech Republic and Amdocs announced today that the Amdocs CES Enterprise Product Catalog 7.5 software was selected as their central product information repository for services, handset and accessories offered via its self-service portal. With this software, T-Mobile Czech Republic will be able to [Read more…]

Catalyst projects, Prosspero program solution and Content Encounter participation reinforce use of TM Forum standards for service providers

Three Catalyst projects to be showcased at Management World 2008 will include participation by Amdocs. They will demonstrate how charging for Internet Protocol Multimedia Subsystem (IMS) and Fixed-Mobile Convergence (FMC) services may be accomplished using its Customer Experience Systems (CES) product portfolio. In addition, their CES can be used for the management of network capacity and network service quality for triple-play services. They will also exhibit a solution for measuring and analyzing customer video viewing as part of the TM Forum Prosspero Program. Another Amdocs demonstration will cover the use of TM Forum initiatives and best practices in the areas of billing, payments, and settlements for digital media services, as part of the event. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced the success of a three-month project to establish Global System for Mobile Communications (GSM) billing operations at America Movil’s subsidiary in the Dominican Republic – Claro Codetel. Amdocs also announced it was selected for an additional project to roll out GSM billing operations at America Movil’s subsidiary in Puerto Rico – Claro. Amdocs Billing has been supporting services based on Code and Time Division Multiple Access (CDMA and TDMA) standards at Claro Codetel in the Dominican Republic and at Claro in Puerto Rico for the past six years and is now being extended to support the introduction of GSM and General Packet Radio Service (GPRS) voice, data and roaming offerings. Amdocs will also provide America Movil with the associated future maintenance services. [Read more…]

Amdocs (NYSE: DOX), a leading provider of customer experience systems, has introduced the first unified platform for mobile service providers to offer digital marketplaces connecting advertisers, publishers, merchants and consumers. The new platform from Amdocs Advertising, Commerce and Entertainment (ACE) division was introduced at Mobile World Congress in Barcelona (Amdocs Booth B101, Hall 8 ) and integrates the Amdocs Search and Digital Advertising solution with the mobile commerce solutions of Amdocs Qpass to offer service providers new business models and revenue streams, such as ad-sponsored content. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has released additional modules for its Qpass Off-Portal Suite, a comprehensive solution that allows service providers to create a safer and more consistent customer experience. [Read more…]

Alcatel-Lucent (Euronext Paris and NYSE: ALU) and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced the deployment of an integrated, end-to-end Operations Support System (OSS) solution to enable “Belorusskaya Set Telekommunikatsiy” (BeST), a mobile network operator in Belarus, to centrally manage its network inventory and assets. The announcement was made at TeleManagement Forums’s TeleEveo being held in Moscow this week. [Read more…]

Amdocs (NYSE:DOX), a leading provider of customer experience systems, has been recognized as the leader in business support systems (BSS) and operations support systems (OSS) in the telecommunications industry, as noted in the April 2007 industry analysis report entitled, OSS Observer Telecom Software Supplier Market Share. OSS Observer states in the report that Amdocs retains its leadership position thanks in part to its growing product portfolio and a strong business momentum. Factors noted are the capability to win many of the large transformation deals in North America as well as globally, and the combination of innovative software and services. [Read more…]

Amdocs (NYSE:DOX) , the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has received a “Very Strong” overall viability rating in two Gartner market reports: “Dataquest Insight: BSS Market Overview and Strategic Scorecard for Vendors, 2007″(1), and “Dataquest Insight: OSS Market Overview and Strategic Scorecard for Vendors, 2006″(2). “Very Strong” is the highest possible rating in the reports. [Read more…]

Amdocs (NYSE:DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has announced that Call Center Magazine recognized Amdocs 7 as a 2007 Product of the Year. The Call Center Magazine Product of the Year Awards recognizes products that transform how companies run their call centers and manage customer relationships. [Read more…]

Amdocs (NYSE: DOX), a leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has recently announced that the Amdocs Next-Generation Convergent Billing Solution has won the 2007 “Best Converged Billing Product” award from Convergence World magazine and the International Engineering Consortium (IEC). [Read more…]

Amdocs (NYSE: DOX – News), a leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has signed an agreement to acquire SigValue Technologies, Inc. (SigValue), a provider of an integrated billing, customer care, and service control platform designed for service providers in high-growth emerging markets around the world. Amdocs currently owns 14% of SigValue’s outstanding capital stock. Under the terms of the agreement, Amdocs will acquire all of SigValue’s remaining share capital for approximately $54 million in cash, net of cash on hand. [Read more…]

Amdocs (NYSE: DOX – News), a leading provider of software and services to enable integrated customer management and the intentional customer experience, has signed an agreement with MetroPCS. Under the agreement, the MetroPCS will use Amdocs’ Qpass digital commerce platform to deliver premium content and services to its subscribers. In addition, Amdocs will provide integration and content management services to support and efficiently manage the content. [Read more…]

Vodafone Netherlands, one of the largest mobile providers in the Netherlands, and Amdocs (NYSE: DOX – News), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has announced that Vodafone Netherlands has signed a five-year managed services agreement with Amdocs. Amdocs will assume responsibility for Vodafone Netherlands wholesale and retail billing, provisioning and partner settlement operations. This will allow Vodafone Netherlands to increase its focus on addressing customer needs and on service innovation, while achieving operational cost efficiencies. [Read more…]