Multiple mediation systems to be replaced by Amdocs to speed introduction of new offerings and address current and future customer needs
Amdocs announced today that AAPT selected Amdocs CES 7.5 software for mediation and error management. Amdocs will replace several of AAPT’s legacy voice and data mediation systems and provide system integration services and ongoing product support and maintenance.
Mediation is the process of collecting usage data, processing the data into information which is meaningful for different business and operation support systems (for example, billing), then distributing this information to those systems. AAPT will deploy Amdocs Mediation to support different lines of business and enable the rapid introduction of new services, new charging models and next generation networks such as Internet Protocol Multimedia Subsystem (IMS). By deploying Amdocs for error management, AAPT can increase efficiency in the analysis and correction of data errors.
“Following a detailed assessment of current and future business requirements, we’re very confident in selecting the Amdocs Mediation software for all of our enterprise mediation functionality,” said AAPT’s David Yuile, GM Network and Technology. “We look forward to partnering with Amdocs to deploy this technology across our business.”
Fully owned by the Telecom New Zealand Group, AAPT is one of only three Tier 1 telecommunications providers in Australia, operating its own national voice and data network.
For more information, please visit their webpage: http://www.amdocs.com/Mediation
About AAPT
AAPT is Australia’s third largest telecommunications company, providing world-class, competitive mobile, internet and fixed line products and services to government, wholesale and residential customers throughout Australia, supported by an extensive national voice and data network. AAPT is part of the Telecom New Zealand Group.
For more information, please visit their website: http://www.aapt.com.au
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages the firm’s business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.
For more information, please visit their webpage: http://www.amdocs.com/Site/Vision/CES/SOD.htm
About Amdocs
Amdocs (NYSE: DOX) is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and Intentional Customer Experience (TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 18,000 employees and serves customers in more than 50 countries around the world.
For more information, please visit their website: http://www.amdocs.com