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Minacom Receives 2006 Frost and Sullivan Emerging Company Award

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Frost & Sullivan analysts have selected Minacom as the recipient of the 2006 Emerging Company Award. This award reflects the company’s leadership, expertise, and innovative solutions addressing the VoIP Monitoring market.

“Minacom has steadily built a solid foundation of tier-1 telecom and cable customers, having increased its customer-base six-fold over the past three years. Among its clients are some of the most prestigious companies in the communications industry, including at&t, Comcast, France Telecom, Liberty Global, and BellSouth.” commented Frost and Sullivan Industry Manager & Analyst, Jessy Cavazos, adding, “One of Minacom’s key competitive factors is the high return on investment (ROI) of its solutions, enabled by a heavy use of automation and a low footprint in the network. Minacom’s solutions pose little installation difficulties and are recognized for quality and a unique, personalized support program known as DirectCare.”

The 2006 Emerging Company Award is presented each year to a company demonstrating excellence within its industry. Analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary and technology research in order to identify best practices; key evaluation criteria include superior market growth, exceptional customer service, an effective promotional strategy, and unique product technology with a high market potential. [Read more…]

Telecom Cost Management Survey Finds that Mid-Market Enterprises Average 2 Percent Late Payment Penalties

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As a result of inefficient processes to manage telecom expenses, late payment penalties, carrier billing errors, and inadequate visibility into spend, mid-market enterprises are forfeiting opportunities to reduce telecom expenses by an average of 3% to 10%. AberdeenGroup’s new report, ‘The Challenge in Total Telecom Cost Management’ found that mid-size enterprises must address the following issues:

– Inefficient manual processes with 64% of bills were being received in paper format.
– Late payment penalties that are 2% of telecom spend.
– Complex carrier services, contracts, and legacy billing systems produce invoices with error rates of 7% to 12%.
– Eighty percent of the respondents have no formal program to audit for contract compliance.

Telecom costs are difficult to track because they include tangible assets with decentralized inventory spread over multiple locations and intangible services. Move Add Change, Disconnect service order activity creates a moving target that enterprises must reconcile. [Read more…]

Berg Insight Launches New Media Site

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Berg Insight has launched a new media site at www.lbsinsight.com. This new site covers the worldwide location-based services market. The editorial team is drawn from the leading Nordic wireless analyst firm Berg Insight.

The LBS Insight web site, with its continuous news feed and links to leaders in the LBS marketplace, will keep the visitors up to date and plugged in. [Read more…]

Berg Insight Says Personal Navigation and Tracking Are Most Profitable Location-Based Services

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Berg Insight has recently completed a survey among 200 European location-based services (LBS) professionals in order to take the temperature of this important mobile value added service category. Berg Insight made the survey among LBS professionals at mobile operators, vendors and consultancies in Europe. There were two sets of questions asked to the 200 respondents, one to operators and another set to vendors and consultancies.

Berg Insight asked the operators which LBS applications they already have deployed and got not surprisingly the reply that the most common services today are information services such as yellow pages near you and local weather information. On second and third place came navigation services and tracking. [Read more…]

Amdocs Ranks First in Global OSS Market According to OSS Observer Report

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Amdocs (NYSE: DOX – News), a provider of software and services to enable integrated customer management and the intentional customer experience(TM), has announced that it was named the leading provider of global operations support systems (OSS) in a recent report by OSS Observer titled, Market Share: Global OSS Supplier Market Leadership in 19 Segments.

“Amdocs has established a leading position in billing systems with a combination of software and extensive services,” said Patrick Kelly, founder and senior analyst of OSS Observer. “Through acquisitions and new development, they have expanded to be a leader in customer care and are emerging as a service fulfillment leader as well. As CSPs push toward greater OSS/BSS convergence, Amdocs portfolio is the most comprehensive offering in the market.”

OSS Observer defines the OSS space to include both network-facing systems (OSS) and aspects of customer-facing business support systems (BSS), such as billing and customer relationship management (CRM). Amdocs has three times the market share of the second largest provider, according to the report, which is an annual ranking of 250 global software and equipment vendors. [Read more…]

Research and Markets Adds Fast Dynamics of Japanese Telecom Market to Offering

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According to Research and Markets, the Japanese telecom market faces fiercer competition and a broadened spectrum of services–and the market will experience even faster convergence with other industries. Research and Markets (http://www.researchandmarkets.com/reports/c37504) has announced the addition of Fast Dynamics of Japanese Telecom Market to their offering.

In the report, the author identified ten most noticeable topics of Japanese mobile communication market, which is leading mobile convergence in the world. For that, the author analyzed the emerging trends in policies, players, technologies and services. As the leader of the mobile industry, Japanese market will serve as an indicator to help all mobile service providers and related companies around the world to predict future directions of the industry. [Read more…]

Berg Insight: Shipments of Handset Based Personal Navigation to Reach 12 Million by 2009

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A new research report from the analysis firm Berg Insight forecasts that shipments of handset based personal navigation solutions in Europe and the US will reach 12 million units by 2009. The year 2005 marked the first successful marriage of cellular and navigation technologies, resulting in shipments of around 1 million on-board and off-board systems, mainly in the fourth quarter. Supported by the phenomenal growth recorded in the PND segment, handset based personal navigation solutions are expected to grow by 86 percent year-on-year. [Read more…]

Berg Insight Says Wireless M2M Connections in Europe to Reach 25 Million by 2009

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A new research report from the analysis firm Berg Insight forecasts that at least 25 million machines will be connected to mobile networks in Europe by 2009. Currently Berg Insight estimates the number of wireless M2M connections on the continent to 5 million.

“We know that growth in the number of mobile phones is coming to an end in the developed world. There is however now clear evidence that other devices will assume the leading role in market developments. As people migrate to the new 3G networks in growing numbers, the old reliable GSM-networks will increasingly become the domains of our machines”, comments Tobias Ryberg, senior analyst at Berg Insight.

Utility meters and vehicles are identified as the segments with the far greatest potential. “Right now we have several projects where up to 500,000 electricity meters will be connected to mobile networks for automated meter reading and that is just the beginning”, says Tobias. “It is the same in the vehicle sector. Half a million trucks are now monitored with GSM/GPS as part of Germany’s Toll Collect system and over one hundred thousand motorists in Italy have signed up for pay-as-you-drive insurance schemes.” [Read more…]

Customer Satisfaction Survey Results from Portal Software Outpace Industry Averages

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Portal Software, Inc. (Pink Sheets:PRSF), the premier global provider of billing and Revenue Management solutions for telecommunications and media markets, today announced that more than 85 percent of its customers intended to repurchase products and services, with 66 percent of customers looking to upgrade in the next 12 months, according to the latest Portal Customer Satisfaction Scorecard, a semi-annual customer survey conducted by CustomerSat. In contrast, a recent VanillaPlus Magazine and Yankee Group survey of 101 billing and IT executives from a broad range of carriers released in February 2006, found only 53 percent of carriers decided to continue with their current vendor and nearly 45 percent planned to expand usage of their current system, putting Portal’s results well above the industry average. [Read more…]

Telecom Analyst Berg Insight Says Insurance Companies Pushing for Wireless M2M in Security systems

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Insurance companies across Europe pay close attention to the latest achievements in wireless M2M security technology, according to a new report from the telecom analyst firm Berg Insight. Today, clients are frequently advised to install security systems that take advantage of wireless communication networks and satellite positioning when applying for an insurance policy. “If you buy a high-class luxury car in any European country today, your motor insurer will most probably require that it is equipped with a GSM/GPS anti-theft system”, says Tobias Ryberg, senior analyst at Berg Insight. He adds that insurance industry organisations in four European countries – Belgium, the Netherlands, Norway and the UK – have developed national industry standards for approval of vehicle tracking devices in order to give guidance to their customers regarding the choice of car security systems. [Read more…]

Verizon Business Receives Award for E-Billing Vendor Excellence – Ranks No. 1 in Annual EDI Invoicing Vendor Report

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Verizon Business, a premier provider of global communications and information technology (IT) solutions, today announced that Invoice Insight ranks it tops among major telecom vendors for electronic billing excellence.

Invoice Insight, a leading provider of expense management software for large enterprises and federal agencies, recently reported the results of its annual evaluation of vendors that support telecom electronic data interchange (EDI) invoicing. EDI allows for the automated exchange of data between trading partners. [Read more…]

WAN Services in Asia Pacific – Trends and Outlook; Frost & Sullivan to Host Interactive Analyst Briefing

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The Information & Communications Technology Group at Frost & Sullivan is pleased to announce its Exclusive 2006 Quarterly Webinar on Wednesday, March 29, 2006 at 10:00 a.m. CST / 11:00 a.m. EST. The WAN services market in Asia Pacific is increasingly competitive. Basic transport/carriage services have become commoditized and enterprise end-users are no longer willing to pay a premium for such services. This has pushed many service providers to seek alternative means of boosting revenues. [Read more…]

Intec Honoured with Frost & Sullivan Growth Strategy Leadership award – Recognized for M&A Strategy and BSS/OSS Market Share Growth

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Frost & Sullivan announced today the selection of Intec as the recipient of its 2006 Growth Strategy Leadership Award in the communications billing vendor market. This award follows Frost & Sullivan’s most recent analysis of the world communications billing market.

Intec was selected for this award because it led the billing vendor market in terms of revenue growth in 2005, achieving 69% growth while the rest of the market remained flat. This achievement was the result of the company’s successful, long-term M&A strategy, which focuses on the acquisition of key assets that enable the company to broaden its comprehensive, market-leading product portfolio, as well as consolidate competitors to achieve improved market share. [Read more…]

Corporate Phone Bills Now One-Third Cellular, Says Insight Research

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Spending by businesses on wireless telecommunications services accounted for nearly one-third the corporate bill for telecommunication services in 2005, says a new market research report from Insight Research. By the close of 2005, total US business spending on telecommunications services reached just over $132 billion, and by 2010 business spending is forecasted to grow to nearly $150 billion, according to the new research study. [Read more…]

Telecoms operators should urgently review their outsourcing strategies, says Analysys

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Telecoms operators should urgently review their outsourcing strategies or risk being out-maneuvered by rivals, according to a new report, Outsourcing by telecoms operators: strategic and commercial options, published by Analysys, the global advisers on telecoms, IT and media (http://research.analysys.com).
[Read more…]

MetaSolv Ranked #1 in OSS Observer OSS Industry Report

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MetaSolv Software, Inc., a global leader in comprehensive operational support system solutions for next-generation communications service providers, today announced that the latest report from OSS Observer, a leading OSS market research firm, has named MetaSolv as the market leader in service activation. MetaSolv was ranked 2nd in service fulfillment and placed 3rd in inventory management.
[Read more…]

Convergys Recognized as a “Best-Value Solution” in Multichannel Contact Center Outsourcing — Independent Research Report Also Notes Convergys High Client Renewal Rate

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Forrester Research (NASDAQ:FORR) has recognized Convergys for its market leadership, 95 percent client renewal rate, and its “best-value” comprehensive multichannel customer care outsourcing services and solutions in Forrester’s latest report, “The Forrester Wave: Multichannel Contact Center Outsourcers: Q4, 2005.” Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services.
[Read more…]

Analysys International Says Developing WAP Service Websites Will Challenge Monternet’s Dominant Position in China

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Analysys International, a leading Internet-based business information service provider, says that the rapid development of China’s portal websites’ WAP services will challenge the dominant position of China Mobile’s Monternet in China’s WAP service industry.

Mr. Wang Jianzhou, China Mobile’s President, says that Monternet has reached the turning point after years of development. The existing business model is to operate all services on China Mobile’s platform, which has enabled operators to control the copyright form the source. But the development of WAP2.0 has provided much content to be downloaded free from the Internet, which will inevitably have an impact on their operating model. He says China Mobile will not enter the market for content providing and will continue to cooperate with CPs and SPs. China Mobile’s current principle is to maintain balance between supervision and development.

Lately, China’s portal websites, including Sina and Sohu, increased their investments on WAP websites, showing that WAP has become one of their future development focuses. Their strategy to enter the WAP service market is to attract visits from users by providing contents like news and relative information. The increasing visit volume of free WAP websites has attracted China Mobile’s attention. President Wang’s words showed that China Mobile will still adopt the semi-closed operating model for Monternet. They will surely strengthen regulations on the free WAP websites to maintain Monternet’s dominant position.

According to Analysys International’s Awtach-Mobile VAS Service, China Mobile’s strategy to strengthen regulations on free WAP services will increase the entry barrier of WAP service industry, and drive more WAP resources to concentrate on Monternet and eventually lead to their industry monopoly. However, things would not necessarily go the way China Mobile wants. As the WAP industry matures and develops, Internet based portal websites will challenge Monternet’s monopoly by leveraging market tools and propel the industry into an open developing model. Also, the interconnection between WAP and the Internet will also challenge Monternet’s monopoly.

Analysys International thinks that many market factors, including the rising of portal websites and the interconnection between WAP and the Internet, will inevitably challenge Monternet’s monopoly position. China Mobile cannot change the potential industry development demand simply by regulatory movements. Therefore, changing operation ideology and innovate business model should be critical for China Mobile to achieve the strategic transition for Monternet.

Market Shares for Incumbent Fixed Telephony Operators Continue to Decline in 2005

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Estimates for the year 2005 from Teleseeq, InfoCom’s market intelligence solution, show BT with the lowest market share among the 5 countries studied, dropping to about 66.6% from 67.3% in 2004. France Telecom will still hold a significant share of the market at 85.2% while Telecom Italia will have 83.9% of the market followed by Spain’s Telefonica with 80.5% and Deutsche Telekom with 79.9% (all figures are based on a net revenue evaluation incl. wholesale activities).

About Teleseeq
Teleseeq is a decision-making tool developed over a long history of data collection and analysis. Teleseeq provides comparable and reliable data at your fingertips to help you with strategic research and planning. Teleseeq ensures that you maintain a competitive edge in the telecommunications industry.

Teleseeq provides key information for:

Competitor tracking
Commercial forecasting
Consumption analysis
Pricing & cost analysis
Trends identification
Market potential evaluation

About InfoCom
InfoCom is a market research and consultancy company with almos 20 years experience providing strategic planning assistance to stakeholders in the telecommunications and multimedia industry. InfoCom’s independent and fact-based perspective on the telecommunications and multimedia environment contributes to decision makers understanding of market dynamics, trends and opportunities in the key markets.

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