THE ONLY PLACE TO NETWORK AND DO BUSINESS….

16 – 18 October 2012 RAI Exhibition & Convention Centre, Amsterdam, The Netherlands

	Register now		Download brochure		Interested in Sponsorship?		FREE Exhibition Pass

Quote VIP Code  I53G8/OSS1 when booking CLAIM YOUR FREE EXHIBITION PASS TO ATTEND BROADBAND WORLD FORUM 2012! CLICK HERE TO REGISTER NOW With over 10,000 senior-level decision makers coming together in October to network, learn and make new business contacts, don’t miss the industry’s premier event – Broadband World Forum FREE EXHIBITION PASSES AVAILABLE – Read on to find out what your free pass gets you access to at the event: 3 CONTENT HUBS Featuring over 50 speakers across 3 days, The Content Hubs are unique to Broadband World Forum and include interactive sessions including Analyst Spotlights, Telecoms Academy Mini Training Sessions, Broadband Components Symposium, Vendor Shoot Outs plus much more! With over 22+ hours of presentations take a look at the agenda here WORLD-CLASS EXHIBITION With 200 exhibitors showcasing the latest technology, innovations and services available on the market, no other event provides more opportunities to meet new business contacts. To view the current exhibitor listing click here  – Now in two halls! CAFE AND MEETING HUBS Located in the heart of the exhibition floor, refreshment and meeting points offer focus areas for networking where attendees can network informally. FREE SHOW-KEYNOTE PRESENTATIONS Get access to free show keynotes at 09.00am each day from some of the industry’s top thought leading companies…. Ulf Ewaldsson, Senior Vice President, Chief Technology Officer & Head of Group Function Technology, Ericsson Kevin Tao, President, Huawei Western Europe   Stephen Carter, President of Europe, Middle East & Africa Region, Chief Marketing & Communications Officer, Alcatel-Lucent Xiaodong Zhu, Chief Technology Officer, Europe, ZTE Corporation *NEW* BROADBAND CLOUD FEATURE Visit our brand new feature area showcasing and demonstrating the very latest in cloud solutions and services *NEW* DEMO TRUCKS Take time out at the exhibition to view the live demonstrations showcasing the full power of broadband technology and services on display. *NEW* EMERGING TECHNOLOGY SHOWCASE Another brand new feature of the event this year, meet and engage with cutting edge and innovative start up companies in the exhibition hall EXHIBITION TOURS Hosted by Ovum Analysts, take advantage of our exhibition tours each day at the event and visit the best of what our exhibition has to offer with the most important technologies targeted. ONLINE NETWORKING Make full use of your time at the event by arranging meetings online before you arrive at the show. All registered visitors have access to this programme so register now and start networking! TWITTER WALL Join in the debate online during the event and tweet using hashtag #BBWF then watch your comment appear on giant screens located around the show floor. Have your opinions heard by everyone at the event! DON’T FORGET TO DOWNLOAD OUR BRAND NEW EVENT BROCHURE HERE What are you waiting for? Join 10,000 global decision makers from 135 countries and gain access to all the above and more for FREE! To register for your free exhibition pass click here Please quote VIP Code  I53G8/OSS1 when booking! Kind regards, The Broadband World Forum Team www.broadbandworldforum.com                      P.S. Don’t forget our world-class conference running alongside the exhibition featuring 300+ speakers. To register click here and quote I53G8/MC1

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Customer Experience Management (CEM) In TELECOMS World Summit 2012
27-28 September 2012 * Swissotel Merchant Court, Singapore
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Encompassing:
• Customer Data Management & Analysis
• M2M Strategy for Customer Transformation
• Cloud Computing & Smart Platforms for boosting CEM
• Social Media CEM Strategy
• Differentiated Experience
• Innovation for Success
• and many more!

Gold Sponsor:
LogMeIn

Corporate Sponsor:
Clarity

Associate Sponsor:
DingLicom
Jasper Wireless
Nokia Siemens Networks
SAP
The NOW Factory
WDS

Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practised in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

SkyVision Global Networks Ltd., a leading global provider of IP connectivity over satellite and fibre optic networks throughout Africa – today has acquired Afinis Communication SA (“Afinis”) from Monaco Telecom SAM (“Monaco Telecom”), a subsidiary of Cable & Wireless Communications Plc (“CWC”). [Read more…]

Zain, a leading provider of mobile telecommunications in the Middle East, has signed its fourth fraud management software deal with Neural Technologies, a leading provider of risk management software solutions. [Read more…]

Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

by Thad Dupper, chairman and CEO, Evolving Systems

Mobile customer loyalty around the world has fallen to an all-time low with the average customer switching provider every 27 months, more than twice as frequently as a decade ago. This is according to research from analyst organisation, Strategy Analytics. Global customer churn reached a record high of 44% last year, according to the recently published report. These figures underline just how fragile the relationship between operator and prepaid customer is. The need to reduce churn is a key challenge. [Read more…]

Remote connectivity and customer care solutions provider, LogMeIn (www.LogMeIn.com) will be showcasing their products at Customer Experience Management World Summit 2012 which will be held from 27 to 28 September 2012 in Singapore. [Read more…]

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced recently the availability of version 4.3 of the CallRex Quality Management Suite. Designed for businesses seeking affordable quality assurance solutions for their IP telephony, version 4.3 includes a new reporting infrastructure, enhanced archiving functionality, cradle-to-grave interaction capture, Active Directory integration, and new support for Microsoft’s Hyper-V virtualization server. [Read more…]

Partnering is a more strategic approach to growth for telecoms wholesalers than the alternatives of in-house development or mergers and acquisition, according to global analyst firm Ovum. It enables carriers to broaden their service portfolios, increase network reach, and respond more quickly to changing customer requirements. [Read more…]