CustomCall Data Systems, a leading provider of billing, OSS and business process management solutions for telecommunications service providers, announced that CallTower, Inc. has chosen CustomCall’s Webtop BPM to integrate their order entry, billing, provisioning and customer self-care functions to increase the level of service CallTower provides to its growing nationwide customer base of users of advanced, hosted voice and data services.
“We have provided CallTower with bill processing services for the past five years and are excited to extend our relationship with them,†said Frank Peregrine, CEO and co-founder of CustomCall Data Systems. “Our Webtop BPM solution will enable CallTower to more effectively scale their business and standardize business processes while maintaining their well-known commitment to superior customer service.â€
According to Kelli Law, CTO of CallTower, “CallTower transforms a company’s voice and data communications into a strategic tool that gives them a competitive advantage in today’s market. It’s critically important for us to have integrated, customer-focused billing and self-care capabilities to better service and support our growing base of businesses. CustomCall has pulled all the pieces together to help us provide even more complete, responsive, and flexible, 24/7/365 service to our customers.â€
CustomCall’s Webtop BPM will deliver automated workflows and business intelligence to enable CallTower to more quickly respond to new and changed orders, to reduce costs and deliver services faster and with fewer errors. With Webtop BPM, service providers can intuitively manage the complete customer lifecycle, whether residential, business or reseller, from original order to MACD to new service roll-outs, all from a web-based interface.
About CustomCall Data Systems
CustomCall Data Systems, Inc., founded in 1993, offers billing, OSS and business process management solutions for telecommunications service providers. CustomCall services CLECs, ISPs, VoIP service providers, wireless, cable and long distance companies and network wholesalers. All rely on our secure, scalable billing and OSS solutions, proven reliability and industry leading support. To find out more call 608-274-3009 or visit www.customcall.com.
About CallTower
CallTower, Inc. is the leading provider of hosted enterprise-class communications and collaboration applications and services for growing businesses nationwide. CallTower’s solutions enable companies to conduct process transformation and to leverage their voice and data communications into a strategic competitive advantage in today’s market.
CallTower’s secure, Always-On voice and data services provide companies with enterprise-class reliability, a single point of support, productivity-enhancing features, a comprehensive scalable suite of vertical market applications, and 24/7 service for a fixed monthly fee. By using CallTower’s solutions, growing businesses — companies with multiple offices and from 20-10,000 users — can now receive the same class of communications reliability and service traditionally reserved for Global 100 corporations.
Headquartered in San Francisco , CallTower has operations in Salt Lake City and Oklahoma City , and sales offices throughout the United States . More information on CallTower can be found on the Internet at www.CallTower.com or by calling toll-free 888-586-5900.