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Customer Experience Management (CEM) In TELECOMS World Summit 2012

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Customer Experience Management (CEM) In TELECOMS World Summit 2012
27-28 September 2012 * Swissotel Merchant Court, Singapore
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Encompassing:
• Customer Data Management & Analysis
• M2M Strategy for Customer Transformation
• Cloud Computing & Smart Platforms for boosting CEM
• Social Media CEM Strategy
• Differentiated Experience
• Innovation for Success
• and many more!

Gold Sponsor:
LogMeIn

Corporate Sponsor:
Clarity

Associate Sponsor:
DingLicom
Jasper Wireless
Nokia Siemens Networks
SAP
The NOW Factory
WDS

Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practised in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

cVidya Wins and Replaces Competition in Two Revenue Assurance & Fraud Contracts with Large EMEA Mobile Operators

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cVidya Networks, a global leader and innovative provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers, announced recently that it has won two contracts with large operators in EMEA, replacing competitor’s solutions. cVidya’s MoneyMap suite has already been deployed and FraudView, its Fraud Management solution, is currently under implementation. [Read more…]

Customer Experience Management (CEM) In TELECOMS World Summit 2012

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Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

Subex and Idea Cellular Awarded Global Telecoms Business Innovations Awards 2012

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Subex Ltd, a leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs), recently told OSS News REview that it has been awarded the Global Telecoms Business Innovations Awards 2012 along with Idea Cellular in the ‘Business Service Innovation’ category for Fraud Management in a Managed Services format. [Read more…]

cVidya to Drive Revenue Assurance, Fraud, and Cloud Sessions at TM Forum’s Management World Dublin 2012

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cVidya Networks, (www.cvidya.com) a global leader and innovative provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers will be sharing insights and showcasing new solutions at TM Forum’s Management World from May 22-24, 2012 in Dublin, Ireland. [Read more…]

Subex Wins Managed Services Contract for ROC Fraud Management from IDEA Cellular

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Subex Ltd, a leading global provider of business support systems (BSS) for Communications Service Providers (CSPs), has won a million dollar contract for providing its industry leading ROC Fraud Management solution through Managed Services for IDEA for Postpaid and Roaming. This is a fully outsourced Managed Services deal where Subex will be running the operator’s entire fraud management operations. IDEA Cellular is the third largest mobile services operator in India, in revenue terms, with over 100 million subscribers. [Read more…]

Mobile Payments & NFC World Summit 2012

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Mobile Payments & NFC World Summit 2012 will draw together highly-regarded speakers representing the mobile network operators, banks, money transfer providers, mobile transfer networks, mWallets, retailers, public transit providers, ‘interoperability hubs’, handset manufacturers, technology and equipment providers to share their latest efforts in launching mobile financial services and the key challenges facing them. [Read more…]

Clarity wins Stratecast

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Clarity has been awarded the 2012 Global Technology Innovation Awards in Network Services Business Quality Management by Stratecast | Frost & Sullivan. The award follows a successful and exciting 12 months in Clarity’s history demonstrated further by the recent announcement of its 2011 results, further accolades and customer wins. [Read more…]

Subex Wins ROC Fraud Management and Revenue Assurance Contract from Middle Eastern Mobile Operator

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Subex Ltd, a leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs), has been selected to provide its industry leading Revenue Operations Centre (ROC) Fraud Management and Revenue Assurance solutions to the leading Middle Eastern mobile operator. [Read more…]

VOSS Solutions Selected as Finalist for Best of Enterprise Connect 2012 Award

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VOSS Solutions has been selected as one of six companies chosen as a finalist for Enterprise Connect Orlando’s Best of Enterprise Connect Award. The Best of Enterprise Connect winner will be announced during the event, which is happening March 26-29, 2012 at the Gaylord Palms in Orlando, FL. For more information visit: http://www.enterpriseconnect.com/bestofenterpriseconnect/. [Read more…]

Subex Wins Deal to Provide ROC Fraud Management Solution to Tier 1 African Operator

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Subex Limited, a leading global provider of Business Support Systems (BSS) for CSPs (Communications Service Providers), has been chosen to provide its industry leading Revenue Operations Centre (ROC) Fraud Management solution to a Tier 1 African operator in a group deal covering its pan-African countries across 16 networks. [Read more…]

Astellia to Showcase CEM Solution at Mobile World Congress 2012

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Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS, will showcase its top-down Customer Experience Management solution as well as live demos of C-Sight, its mobile application for CxOs designed to take informed action on the move at the Mobile World Congress. Astellia will be exhibiting at Hall 1, booth B08. [Read more…]

VOSS Shortlisted for Two World Vendor Awards and CEO of the Year Award

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VOSS Solutions, provider of a world-class fulfillment platform for service providers and large enterprises to successfully deliver collaboration services in the public and private cloud, recently announced that it has been shortlisted for two of the Total Telecom World Vendor Awards. In addition, VOSS CEO Mike Frayne has been nominated for the prestigious CEO of the Year Award. [Read more…]

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