Solution brings new workflow capabilities for productivity gains and provides the technology infrastructure to support the progressive MVNO’s growing member base
Info Directions announced that San Francisco-based MVNO CREDO Mobile (formerly Working Assets Wireless) has completed installation of its CostGuard® XG operations and billing system to support a growing member base.
CREDO Mobile is offered by Working Assets, which offers mobile and long distance services. In addition, the firm also serves as a political force, giving subscribers the opportunity to speak out on public issues through its Website and monthly phone invoice.
With the implementation of the CostGuard XG operations and billing solutions, CREDO Mobile adds an extensive workflow module that automates the manual processes related to orders, fulfillment, collections, and more – delivering productivity gains that enhance the company’s ability to serve its members. The robust product catalog also provides the flexibility to create and manage complex product bundles, giving CREDO Mobile the ability to respond quickly to new opportunities in the market. CostGuard XG also offers the company the ability of scaling to meet the member growth figures anticipated as part of its rebranding and acquisition campaign launched last fall.
“We looked for a billing and customer care application and partner that could provide a solid foundation, and give us the flexibility we need,” said Ted Volchok, Vice President of Development for Working Assets. “With Info Directions, we found what we were looking for. The company’s investment in research and development and commitment to delivering innovative solutions will help us to continue to grow our member base for CREDO Mobile and support the causes that are important to them.”
“We are excited to be working with CREDO Mobile to boost service offerings and deliver greater efficiency throughout their customer care and billing operations,” said Donald Culeton, president of Info Directions. “CostGuard XG was designed to give service providers the ability to create a flexible infrastructure that supports any technology offering or business model.”
About CREDO Mobile
CREDO Mobile, formerly Working Assets Wireless, is the nation’s greenest phone company that lets its users voice their beliefs when using the phone. “Credo,” which means belief, is an outward expression of the company’s progressive ideals. CREDO Mobile offers comparable service to the major mobile phone companies and more: nationwide digital coverage, helpful customer service and an extensive selection of phones, accessories and plans.
For more information, please visit their website: http://www.credomobile.com
About Working Assets
Working Assets provides mobile and long distance services that generate donations when customers use them.The firm was established in 1985 to help busy people make a difference in the world through everyday activities like talking on the phone. Every time a customer uses one of Working Assets’ donation-linked services (long distance, wireless and credit card), the company donates a portion of the charges to nonprofit groups working to build a world that is more just, humane, and environmentally sustainable. To date, $60 million has been raised for progressive causes. The company also serves as a strong political force, dedicated to giving its customers the opportunity to speak out on critical public issues through its Website and monthly phone bill.
For more information, please visit their website: http://www.workingassets.com/
About Info Directions, Inc.
Info Directions provides operations and billing software for the convergent communications market by being a leading developer of net-centric billing, rating, order management, workflow and selling solutions. The company’s award-winning CostGuard®.NET/XG and integrated Lexys Point of Sale™ applications help service providers engaged in mobile, MVNO, local, long distance, data and VoIP sales monetize service offerings and streamline operations related to selling, activating, managing and billing customers. Info Directions is a Microsoft Gold Certified Partner and a member of the MSDN ISV Program.
For more information, please visit their website: http://www.infodirections.com or call: 1.888.924.4110