Info Directions (booth #1008), a developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, has announced that Waltham, Mass.-based service provider New Horizon Communications has extended their relationship with the decision to implement the CostGuardÂ®.NET OSS/BSS software. New Horizon Communications (NHC) will use CostGuard.NET in the Info Directions ASP to manage rating, billing, operations and customer care functions for its rapidly growing subscriber base.
NHC is a Competitive Local Exchange Carrier (CLEC) with offices in the Northeast and Florida. NHC leverages its reseller agreements with the leading carriers to custom-tailor voice, data and Internet network solutions for its customers. The company supports Data, Internet and Long Distance services nationwide and is a local CLEC in 15 states. The company implemented its first CostGuard system in 2003 and will use CostGuard.NET to create an end-to-end operations and billing solution that adapts easily to changing business needs, guards against technology obsolescence, and provides flexible product management capabilities.
With the upgrade to CostGuard.NET, New Horizon Communications will add a workflow module that streamlines manual processes, uses business rules to support and enforce operations, and provisions services electronically. The first telecommunications OSS/BSS developed on Microsoftâ€™s .NET platform, CostGuard.NET delivers significant bottom line benefits for communications providers serving diverse markets.
â€œCostGuard.NET provides a comprehensive operations and billing solution that meets our needs now and will allow us to adapt and evolve as our business grows. CostGuard.NET is both a critical and final enhancement to a suite of tracking and billing tools we offer to our agents and customers called Managed Account Network Services Access (MANSA). This tool enables our customers and agents to track all orders, customize inventory and track current repair status, as well as historical repair information and access billing â€“ all from a web-based dashboard. Combining CostGuard.NET and our MANSA tool will bring a new dimension to the superior account management and customer service for which New Horizon Communications is known,â€ said Robert Fabbricatore, CEO of New Horizon Communications. â€œAs we continue growing and expanding our services, we need to remain flexible in our marketing efforts. CostGuard.NET gives us the ability to leverage a number of tools that will provide a critical foundation for our success today and tomorrow.â€
â€œIt has been a pleasure to work with New Horizon Communications as it has enjoyed triple-figure revenue growth. We are pleased that our latest back office solution will be an integral part of an organization that is so committed to delivering quality products and service to its customers,â€ said Donald Culeton, president of Info Directions. â€œNew Horizon Communicationsâ€™ use of CostGuard.NET to enhance efficiency and bring new customer care tools to the back office is another example of the companyâ€™s desire to continuously add value as a service provider.â€
About New Horizon Communications
NHC provides Local, Long Distance, Internet and Data Services as one of the fastest growing resellers in the industry. NHC offers their customers three distinct advantages:
Network solutions that are competitively priced, of the highest quality Voice, Internet and Data services from the most solid and successful underlying carriers. Skilled knowledgeable Associates and staff with many years of telecom experience and continued education featuring our 14-step face-to-face service genome. The best mix of online tools and billing to help manage a customerâ€™s telecommunications needs. For more information about New Horizons Communications Group, please visit www.nhcgrp.com.