Info Directions, a leading developer of billing, rating, order management, workflow and selling solutions for the telecommunications industry, has announced that New York City-based service provider McGraw Communications Inc. has extended their relationship with the decision to implement the CostGuard.NET OSS/BSS software and the enhanced OnlineBill electronic bill payment and presentment solutions. McGraw Communications will use CostGuard.NET and OnlineBill in the Info Directions ASP to manage rating, billing, operations, customer care and EBPP functions for its rapidly growing subscriber base.
McGraw Communications provides local, long distance, VoIP, data, Internet and video services to small and mid-size business customers, offering them the same advanced communications technologies enjoyed by Fortune 500 companies. McGraw Communications, established in 1996, has experienced an annual growth rate of more than 40 percent over the past three years. The company implemented its first CostGuard system in 2003 and will use CostGuard.NET to create an end-to-end solution that responds rapidly to changing business needs, guards against technology obsolescence, and provides flexible product management capabilities.
With the upgrade to CostGuard.NET, McGraw Communications will add a workflow module that streamlines manual processes, uses business rules to support and enforce operations, provisions local services electronically, and provides end users with advanced features for managing their accounts online. The first telecommunications OSS/BSS developed on Microsoft’s .NET platform, CostGuard.NET delivers significant bottom line benefits for communications providers serving diverse markets.
“With CostGuard.NET as our operations and billing system, we will have a comprehensive solution that really focuses on our needs as a business, helping us automate activities and bringing new capabilities to build on the superior support and service that our clients have come to expect,” said Barbara Dunn, COO/CFO. “As we continue our growth path, the ability to leverage CostGuard.NET’s flexibility for new marketing efforts and scale effectively will provide the foundation for our success today and in the future.”
“We congratulate McGraw Communications on its continued success and are pleased to have the opportunity to present our latest product to an organization that delivers quality products and service to its customers,” said Donald Culeton, president of Info Directions. “McGraw Communications’ use of CostGuard.NET to boost efficiency and provide additional end user features is another example of the company’s desire to continuously add value as a service provider.”
About McGraw Communications
McGraw Communications is a leading full-service provider of voice, data, Internet and video services. The company has tripled in size since 2000 by offering unparalleled service that improves client operations while reducing overall operating costs. McGraw’s outsourced management abilities and extensive Tier-1 network offerings provide small to mid-sized businesses with a diversity of redundancy-enhancing technologies routinely used by Fortune 500 companies. McGraw truly is “a better way to communicate.” For more information, please visit McGraw at www.mcgrawcom.net.
About Info Directions, Inc.
Info Directions is a software engineering company that designs, hosts and installs net-centric billing, rating, order management, workflow and selling solutions for progressive communications service providers. Info Directions’ benchmark CostGuard line of installed and ASP OSS/BSS products deliver convergent, web-enabled solutions to ICPs, wireless operators, ASPs, CLECs and ISPs offering local, long distance, broadband, content, data, IP, ASP usage, VoIP, utility, frame relay, wireless and xDSL services. The company also provides the Lexys Point-of-Sale product to wireless operators throughout the U.S. and around the world. Info Directions is a Microsoft Gold Certified Partner and a member of the MSDN ISV Program. To learn more about Info Directions, please call 1.888.924.4110 or visit www.infodirections.com.