License and utilization of billing, operational support systems, and customer care
included in six-year managed services contract
Amdocs announced it has signed a six-year agreement for managed services with MetroPCS. MetroPCS will license billing, operational support systems (OSS), and customer care products from Amdocs CES – 7.5, Amdocs’ Customer Experience Systems product portfolio.
The six-year managed services agreement will support MetroPCS’ wireless plans. In addition to licensing the CES 7.5 suite of products, the agreement includes Amdocs’ provision of certain billing and operational support services to allow MetroPCS to migrate from its current billing and operational support system to the CES 7.5 suite of products.
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data, and video services into purveyors of the digital lifestyle. The firm’s CES allows providers to deliver an optimal customer experience—personalized, participatory and timely across any service, location,and device. The Amdocs CES portfolio leverages their business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS), and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.
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About MetroPCS Communications, Inc.
MetroPCS Communications, Inc. (NYSE: PCS) is the nation’s leading provider of unlimited, flat-rate, pay in advance wireless communications service.
Amdocs (NYSE: DOX) is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Their solutions deliver customer experience excellence, combining the software, service, and expertise to help its customers execute their strategies and achieve service, operational, and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world.