14 communications service providers from around the world considered by study
cVidya Networks announced the findings of the first Revenue Assurance Benchmark Study report carried out in collaboration between the TM Forum and cVidya Networks and based on the TM Forum’s 10 standard KPI methodology. The study included 14 communications service providers from 5 continents, most with a relatively high RA maturity level.
In a major finding, the study revealed that operators recover only one third of their total identified revenue leakages, and the average of detected unbilled and under-billed revenue in this category is estimated to be almost one percent of the operator’s total revenue. Additional compelling statistics and figures can be found in this study.
The Revenue Assurance Benchmark Study was initiated by the TM Forum’s Revenue Assurance modeling team led by Dr. Gadi Solotorevsky, cVidya’s Chief Scientist and by the TM Forum Business Benchmarking Program managed by Tonia Graham.
“This study is a considerable breakthrough in the field of Revenue assurance KPI’s measurements,” said Dr. Solotorevsky. “The TM Forum’s findings are the first benchmark of actual leakage and recovered amounts relating to information from live ’Operations.’ These findings provide a clearer view of the correlation between, for example, recovered revenue leakage and identified revenue leakage, which is benchmarked to be in a ratio of 1:3.”
“This first study has delivered significant value,” added Tonia Graham. “The upcoming studies, which will benchmark various other aspects of the revenue assurance operations within operator’s community, should be equally illuminating.”
About cVidya
cVidya Networks is a global leader and innovative provider of Telecom Revenue Assurance Data Integrity and Dealer Management products.
The firm’s suite of comprehensive Revenue Assurance solutions assists fixed, mobile, and triple-play communication service providers (CSPs) to continuously improve their bottom line results.
cVidya’s innovative and flexible product, MoneyMap®, provides a unified platform for implementing Process Aware Revenue Assurance solutions, Data Integrity, Risk Management, and Rating & Billing Verification within legacy and new service environment over all types of networks, OSS, and BSS.
MoneyMap®’s solutions and cVidya’s highly skilled professional services teams have a proven track record of achieving rapid ROI with major operators, including British Telecom, Swisscom, Cable & Wireless, Telecom Italia, Colt, and others. cVidya has offices in EMEA, APAC, and North and South America. In 2008, cVidya was awarded the Billing World Award in the category of best Revenue Assurance and Management project. In 2006, cVidya received the Red Herring 100 Europe Award for 2006.
About the TM Forum
With over 700 member companies in 75 countries, the TM Forum is the world’s leading trade consortium focused on enabling digital services. Serving the information, communications, and entertainment industries, the Forum provides leadership, strategic guidance, and practical solutions to improve the way that services are created, delivered, and charged. Members include the majority of the world’s service providers, network operators, software suppliers, equipment suppliers, and systems integrators.
The Forum currently facilitates over 80 technical projects and provides extensive training, conferencing and information services to its members. Through its initiatives to help providers move to low cost, high quality ‘lean’ processes, the Forum helps its members automate business processes and work seamlessly across various parts of the service delivery chain. The organization provides industry benchmarks, guidebooks, process and software frameworks, and downloadable software standards. These give service providers the direction and specific roadmaps to achieve much greater business efficiency and operational flexibility.
For more information about the TM Forum, related programs such as the Prosspero initiative, and its Management World conferences, please visit their website: http://www.tmforum.org