FTS (LSE: FTS), a global provider of Business Control, Billing and CRM solutions for service providers has announced that Globalcom(TM) Inc., one of the fastest-growing privately held service providers in the USA, has selected FTS’ Leap(TM) Billing RC (LBRC), an end-to-end billing and customer care solution for the American market, as its new billing platform. FTS’ LBRC platform will integrate into Globalcom’s existing back office platforms, including order management, and provide Globalcom with the features, functions and capabilities to better serve their customers.
As one of Chicago’s leading businesses, Globalcom is a choice provider of telecommunications services emphasizing the latest technology, reliable performance and a comprehensive range of business solutions. Therefore, utilizing Leap Billing RC, Globalcom can migrate its billing platform to continue to bill for the large variety of services it provides using a single core billing system. Partnering with a reputable vendor for its billing practices, Globalcom can continue to direct its customer initiatives through consistent and dependable billing measures.
“Following a comprehensive selection process, we were impressed with FTS’ Leap Billing RC capabilities, scope and flexibility. FTS put a great deal of thought into addressing our needs, for our customers, beyond just billing,” said John Shave, CEO for Globalcom. “For example, the solution’s management and monitoring tools provide an attractive business utility for our objective to exceed customer expectations.”
“We continue to execute on our plan to increase FTS’ footprint in the American market,” said Shaul Ganel, President FTS, The Americas. “We are delighted to have Globalcom join our growing number of customers. By implementing Leap Billing RC, Globalcom can feel confident that it can successfully address its needs today, and well into the future.”
“As our business clients become increasingly innovative with their small business strategies, customers need the back-end technology that allows us to provide and offer all our services seamlessly and effortlessly,” said Eric Wince, COO for Globalcom, Inc. “FTS’ services offer compelling benefits for both small business owners and for ourselves as well.”
FTS (LSE: FTS) is a leading provider of Business Control, Billing and CRM solutions for communications service providers. FTS pioneered the Business Control Layer market and is the leading player in the space. By analyzing events from a business standpoint rather than just billing them, FTS allows providers to better understand their customer base and leverage business value from every event and interaction. FTS deploys its full range of end-to-end, stand-alone and add-on solutions to customers in over 40 countries and has implemented solutions in wireless, wireline, cable, content and broadband markets including multiple cross-network installations. Serving the evolving needs of both traditional and next generation service providers; the company’s operations comprise four international R&D locations and strategically located sales support offices worldwide. FTS is one of EMEA’s fastest growing technology companies, consistently earning a place within the Deloitte Technology Fast-500 EMEA listing. For more information please visit http://www.fts-soft.com/.
About Globalcom, Inc.
Headquartered in Chicago, Globalcom offers a comprehensive portfolio of voice, broadband and IP Telephony integrated from a single, trusted provider. Globalcom caters to the specific needs of businesses of all sizes, delivering performance with a solid technical expertise and unbeatable service. For more information please visit www.callglobalcom.com