FTS (LSE: FTS), the leading provider of Business Control, Billing and CRM solutions and Sandvine Incorporated, a leader in Deep-Packet Inspection (DPI) based policy management solutions, have partnered to enable higher broadband provider revenues and customer satisfaction by revolutionizing broadband access into an exciting medium for new revenue-generating services.
Today more than ever, customer retention is the basis for service providers’ future success. Operators must deliver compelling and exciting services that bring customers an unmatched experience, thus increasing their satisfaction and loyalty. Furthermore, providers need to move away from competing on price and access speed and develop a truly sustainable competitive advantage. The combination of FTS and Sandvine addresses these issues while providing operators a solution to generate additional revenues.
The combined solution is composed of FTS’ LeapÃ¢â€žÂ¢ Business Control Engine (Leap BCE) and Sandvine’s DPI-based policy solution. The granular ability of Sandvine’s DPI platform to analyze what traverses over the broadband network, coupled with FTS’ Business Control Layer, allows service providers to capture, analyze, and respond to user-related events in real time and address these events from a business stand point.
For example, if a premium customer is trying to watch a VoD (Video on Demand), the provider can dynamically improve his or her service level to guarantee a great viewing experience. Or, the provider can allow customers to self-provision a Ã¢â‚¬Ëœturbo speed’ broadband access experience activated instantaneously and charge on a pay-as-you-go basis.
Together, FTS and Sandvine provide operators with the tools to offer personalized services that allow customers to self-manage their services in real-time. Customers can choose which services they require and how much they are willing to spend. For example, using a web self care, customers can self-provision a preferential service level for certain applications or services like an improved service level to a photo-album upload and management website.
Intelligently deployed alongside existing systems, the FTS and Sandvine solutions are equipped with interfaces into billing, CRM, and other OSS systems.
“We are excited about working together with Sandvine as it enables providers to redefine the user experience by engaging in real-time customer interaction, empowering customers to manage and control their services,” said Yair M. Sakov, FTS’ Vice President, Marketing and Business Development. “We enable providers a new level of differentiation turning broadband access into a revenue-growth engine.”
“Together FTS and Sandvine offer broadband providers a new level of business insight into network traffic,” said Tom Donnelly, Executive Vice President, Marketing and Sales of Sandvine. “Broadband providers will be able to understand individual subscriber’s usage behavior and offer them services they value and will pay for.”
FTS and Sandvine will be demonstrating their solutions at the Billing and OSS World event in Chicago April 25-26th, in booth number 300. To see the demo or to arrange a meeting with FTS and Sandvine during the show, please email [email protected]
FTS (LSE: FTS) is a leading provider of Business Control, Billing and CRM solutions for communications service providers. FTS pioneered the Business Control Layer market and is the leading player in the space. By analyzing events from a business standpoint rather than just billing them, FTS allows providers to better understand their customer base and leverage business value from every event and interaction.
FTS deploys its full range of end-to-end, stand-alone and add-on solutions to customers in over 40 countries and has implemented solutions in wireless, wireline, cable, content and broadband markets including multiple cross-network installations. Serving the evolving needs of both traditional and next generation service providers, the company’s operations comprise four international R&D locations and strategically-located sales support offices worldwide. FTS is one of EMEA’s fastest growing technology companies, consistently earning a place within the Deloitte Technology Fast-500 EMEA listing. For more information please visit http://www.fts-soft.com/.
Sandvine’s award-winning network equipment helps DSL, cable, FTTH, and wireless broadband service providers characterize what is really happening on their networks, enabling polices that improve customer satisfaction, reduce operational costs and increase profitability. Sandvine’s DPI-based policy solutions are both application and subscriber-aware, empowering service providers to better manage network traffic congestion, mitigate the proliferation of malicious traffic, and deliver QoS-prioritized multimedia services. With more than 80 customers in over 30 countries, Sandvine is enhancing the Internet experience for millions of broadband users worldwide. www.sandvine.com