Customer Experience Management (CEM) In TELECOMS World Summit 2012
27-28 September 2012 * Swissotel Merchant Court, Singapore
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Encompassing:
• Customer Data Management & Analysis
• M2M Strategy for Customer Transformation
• Cloud Computing & Smart Platforms for boosting CEM
• Social Media CEM Strategy
• Differentiated Experience
• Innovation for Success
• and many more!

Gold Sponsor:
LogMeIn

Corporate Sponsor:
Clarity

Associate Sponsor:
DingLicom
Jasper Wireless
Nokia Siemens Networks
SAP
The NOW Factory
WDS

Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practised in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

SkyVision Global Networks Ltd., a leading global provider of IP connectivity over satellite and fibre optic networks throughout Africa – today has acquired Afinis Communication SA (“Afinis”) from Monaco Telecom SAM (“Monaco Telecom”), a subsidiary of Cable & Wireless Communications Plc (“CWC”). [Read more…]

Zain, a leading provider of mobile telecommunications in the Middle East, has signed its fourth fraud management software deal with Neural Technologies, a leading provider of risk management software solutions. [Read more…]

Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

by Thad Dupper, chairman and CEO, Evolving Systems

Mobile customer loyalty around the world has fallen to an all-time low with the average customer switching provider every 27 months, more than twice as frequently as a decade ago. This is according to research from analyst organisation, Strategy Analytics. Global customer churn reached a record high of 44% last year, according to the recently published report. These figures underline just how fragile the relationship between operator and prepaid customer is. The need to reduce churn is a key challenge. [Read more…]

Remote connectivity and customer care solutions provider, LogMeIn (www.LogMeIn.com) will be showcasing their products at Customer Experience Management World Summit 2012 which will be held from 27 to 28 September 2012 in Singapore. [Read more…]

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced recently the availability of version 4.3 of the CallRex Quality Management Suite. Designed for businesses seeking affordable quality assurance solutions for their IP telephony, version 4.3 includes a new reporting infrastructure, enhanced archiving functionality, cradle-to-grave interaction capture, Active Directory integration, and new support for Microsoft’s Hyper-V virtualization server. [Read more…]

Partnering is a more strategic approach to growth for telecoms wholesalers than the alternatives of in-house development or mergers and acquisition, according to global analyst firm Ovum. It enables carriers to broaden their service portfolios, increase network reach, and respond more quickly to changing customer requirements. [Read more…]

Bharti Airtel, a leading global telecommunications company with operations in 20 countries across Asia and Africa, recently announced the launch of its Cloud Enablement Platform (CLEP) based on the HP Aggregation Platform for SaaS (AP4SaaS). The Company will offer hosted SaaS and IaaS applications to the small and large enterprises on a pay as you go model.
Initially, Airtel will offer solutions like ERP, accounting packages, storage and compute on the Airtel CLEP Platform. Going forward the company will introduce diverse SaaS applications on the same platform especially for SMB customers, thereby helping them to meet the ever evolving business demands. [Read more…]

HP recently announced that Verizon, Vodafone and Mobile TeleSystems OJSC (MTS)—three of the world’s market-leading providers of wireless and wireline communications—have signed new technology agreements for the supply and delivery of industry standard servers. [Read more…]

Astellia, a provider of monitoring solutions for the optimization of mobile network QoS and QoE, was named by Austria’s fastest growing mobile operator Hutchison 3G (H3G) as a unique supplier for its E2E mobile broadband network monitoring and optimization. [Read more…]

HP Enterprise Services has announced that SOFTBANK MOBILE Corporation has used an HP online storefront solution to offer its more than 29 million customers in Japan a fast, easy way to shop for, download and manage wireless services and entertainment content. [Read more…]

Alfa, the first Lebanese mobile operator managed by Orascom Telecom, and Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS, announce the signature of a partnership agreement which will see Astellia expanding its existing solution footprint for Alfa to deliver a complete vendor-independent 3G+ monitoring solution which will highlight the quality experience of Alfa’s subscribers, and offer major enhancements on network capabilities. [Read more…]

Mobile VAS Forum is the only event focused on VAS & Messaging experiences that brings together the key players of the mobile industry to discuss the most effective strategies to increase revenue for mobile operators. This summit combines educative content and real life experiences, assessing the state of the industry and identifying new areas of growth with an occasion for one to one interaction and networking. The high-level networking summit Mobile VAS Forum 2012 will discuss the critical steps to move forward industry. Its agenda is based on service deployment, mobile content, corporate applications, multimedia services, entertainment, games, mobile payments, mobile communities and marketing.

On May 15, 2012, Viettel announced in Maputo, Mozambique, the official launch of Movitel – the group’s first mobile network in Africa to join its already flourishing networks in Asia and Latin America. [Read more…]

In advance of TMForum Management World 2012, HP announced significant upgrades for solutions that are designed to help communications service providers (CSPs) improve customer experience management (CEM). [Read more…]

In order to facilitate the interaction between the human and technical processes, oriented to the information´s management and business processes, Open Mobile, a Puerto Rican leading telecommunications company, has successfully completed the upgrade of its information´s platform with Smart Flex, product of Open International Systems Corp, leader in development and implementation of B / OSS solutions. [Read more…]

While Policy Control deployments become more commonplace, the question remains, how can we see a return on investment? The 2012 Policy Control & Real Time Charging event aims to answer this key question and many others while providing insights into the challenges and benefits of deploying Policy Control. [Read more…]

Mobile Payments & NFC World Summit 2012 will draw together highly-regarded speakers representing the mobile network operators, banks, money transfer providers, mobile transfer networks, mWallets, retailers, public transit providers, ‘interoperability hubs’, handset manufacturers, technology and equipment providers to share their latest efforts in launching mobile financial services and the key challenges facing them. [Read more…]

CHR Solutions, the leading global provider of comprehensive solutions for communications service providers (CSPs), announced a strategic partnership with Microsoft to offer a complete billing and customer care solution designed to serve all CSP market needs from consumer to enterprise—delivered on premises or in the Cloud. [Read more…]