Customer Experience Management (CEM) in Telecoms World Summit 2013 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

Netadmin Systems, the market leader in OSS systems, has strengthened their business by hiring an experienced sales representative with a long experience within the global telecom industry. Clairton Fernandes is appointed as the new sales representative focusing on new business development in Europe and the Americas. [Read more…]

Computaris, an R Systems business, leading system integration, consultancy and outsourcing company in the communication industry has recently launched a solution in anticipation of the EU Roaming Regulations due to be enforced by July 2014. The development and delivery of the EU Regulations 2014 platform is a natural extension for Computaris in the specific context of roaming, signaling, charging and in the larger context of telecom, where more than 70 customers worldwide enjoy Computaris solutions and professional services worldwide. [Read more…]

Customer Experience Management (CEM) in Telecoms World Summit 2013 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered. [Read more…]

AfricaCom, Africa’s premier communications congress and exhibition returns to Cape Town on 12-14 November for its biggest and best year yet. [Read more…]

The venue location of Middle East Com has changed to Sofitel Dubai, The Palm Resort.

Middle East Com Telco Summit
23-24 September 2013,
Sofitel Dubai, The Palm Resort
Dubai,United Arab Emirates

Visit the website: www.comworldseries.com/me

Partnering for success in an Innovative Digital World
Middle East Com Conference and Exhibition is taking place at the NEW VENUE – Sofitel Dubai, The Palm Resort in the UAE on 23-24 of September.
Middle East Com is the country’s only world-class Digital event and attracts over 1,000+ telecommunications professionals to network and do business. Hear from 80+ visionary speakers delivering you the latest business knowledge, co-located with an exhibition featuring world class vendors showcasing the technology of tomorrow. [Read more…]

Middle East Com Telco Summit
23-24 September 2013,
Conrad Dubai,
United Arab Emirates
Visit the website: www.comworldseries.com/me

Partnering for success in an Innovative Digital World
Middle East Com Conference and Exhibition is taking place at the NEW VENUE – Conrad Dubai in the UAE on 23-24 of September.
Middle East Com is the country’s only world-class Digital event and attracts over 1,000+ telecommunications professionals to network and do business. Hear from 80+ visionary speakers delivering you the latest business knowledge, co-located with an exhibition featuring world class vendors showcasing the technology of tomorrow. [Read more…]

Customer Experience Management (CEM) In TELECOMS World Summit 2013

3-4 October 2013 * Singapore

– Profiting from Successful Implementation of An Effective CEM Strategy

Encompassing:
• Customer Data Management & Analytics
• Customer Centricity
• Customer Experience Framework
• Big Data Analytics
• Social Media CEM Strategy
• Product Lifecycle Management
• Mobile Marketing & Advertising
• Differentiated Experience
• Innovation for Success
• and many more!

[Read more…]

Aircel Ltd. has been received two awards at ‘Best-in-Class Learning and Development Awards’ by World HRD Congress 2013. At a recently held ceremony in Mumbai, Aircel, one of India’s leading telecom players, won the prestigious ‘Award for Innovation in Learning’ and ‘Best Services-Best Training Venue’. [Read more…]

Tadiran Telecom a supplier of software solutions, has told OSS News Review about the Aeonix Dispatch Console, its 4th line of enterprise communications solutions. The announcement follows the launch of Aeonix UC&C and Aeonix Contact Center earlier in 2013. [Read more…]

Gigaclear, provider of ultrafast fibre optic broadband to the UK’s rural communities, has recently selected Netadmin Systems’ OSS platform to speed up delivery and automate processes of Gigaclears broadband. [Read more…]

TechNavio’s analysts forecast the OSS BSS Software market in India to grow at a CAGR of 16.49 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increasing adoption of convergent billing systems. The OSS BSS Software market in India has also been witnessing the increasing demand for customized OSS BSS software. However, the difficulty in integration of OSS BSS software with existing telecom systems could pose a challenge to the growth of this market. [Read more…]

Union Telephone has chosen IDI’s CostGuard® solution to replace its existing billing and OSS systems. IDI Billing Solutions (IDI) is a leading developer of telecommunications billing, rating, order management, workflow, customer management and sales solutions. [Read more…]

Following the announcement that Cisco is to buy Ubiquisys, a provider of intelligent 3G and long-term evolution (LTE) small-cell technologies, based in Swindon, UK, Daryl Schoolar, principal analyst at Ovum, has the following comments: [Read more…]

Mobile Payments market leaders, Gemalto, KPMG, SAP & VeriFone will be sharing their vital views in implementing Mobile Wallets, Banking the Unbanked, Point of Sales Mobile Payments & Mobile Remittance at Mobile Payments & NFC World Summit 2013 which will be held from 18 to 19 April 2013 in Hong Kong. [Read more…]

Mobile Payments & NFC World Summit 2013 will draw together highly-regarded speakers representing the mobile network operators, banks, money transfer providers, mobile transfer networks, mWallets, retailers, public transit providers, ‘interoperability hubs’, handset manufacturers, technology and equipment providers to share their latest efforts in launching mobile payments services and the key challenges facing them. [Read more…]

HP Enterprise Services recently announced that Telefónica Vivo, the largest mobile operator in Brazil, is using HP technology to accelerate the introduction of new mobile services to millions of subscribers. [Read more…]

As broadband penetration steadily increases across the Middle East, opportunities for operators in the region are growing exponentially through value-added services, mobile broadband and customer retention. As such, the region has witnessed the arrival of emerging markets that, despite facing significant challenges, are successfully delivering broadband services to their customers. This year’s Broadband MEA event brings together the leaders from these unique markets, to highlight how they are delivering broadband services to customers despite facing difficult circumstances, such as times of conflict, strict Government regulation, limited infrastructures, high population densities and geographical spreads. [Read more…]

LogiSense, a global provider of Billing and OSS software and services to the Telecommunications, Hosted/Cloud Communications, Convergent, and Broadband industries has released Engage Custom Portal (ECP), the company’s latest offering which will revolutionize the way its clients deploy end-customer facing portals for customer self-care. [Read more…]

In the second iteration of its annual Regulatory Scorecard*, Ovum finds that competition and investment in the global telecoms industry is being held back by inconsistent regulatory frameworks. [Read more…]